Reviews for Mission Viejo #614

We went to the Home Depot to purchase an over the range microwave. We were assisted by an associate who was being helpful, but then he told us he had to leave and another associate would help us. The second associate came over after we waited for 10 minutes and talked with us for a minute to find out what we wanted. He left and never returned. An associate who was walking by noticed us standing there and told us that the other associate was busy and would return shortly. After another 30 minutes, we left the department. The associate who was supposed to be helping us didn't give us an explanation of why he was walking away. He also seemed disinterested in helping us. Also, we went to look for a cleaning product and had difficulty finding them. The aisles weren't clearly marked we walked around the store for 10 minutes before we finally found the aisle with the cleaning products. There were no associates in sight to ask where the cleaning products were. This store lost our business and we will not return.

I really enjoy shopping at Home Depot. Every one that works there is eager to help and go the extra mile to achieve customer satisfaction. I love feeling like an important customer even if I am there just to get few items.

The Mission Viejo Home Depot is my favorite Home Depot Store in SoCal for many reasons. From the marked "Veteran" parking spaces near the front entrance in honor of those who have served and sacrificed for America. I am not a Veteran but have heartfelt gratitude for our current and past military soldiers. There is always someone to great you when you enter and direct you or answer questions if you need assistance. The employees are knowledgeable and willing to help. The Customer Service desk is always friendly and helpful. The store is well stocked and clean. The restroom is well stocked and clean.

beside the minor lack of tool for hobbyist, everything was great about the store.

I was able to find assistance upon entering the store, great experience!

Jason (one of the store manager's at this location) is absolutely wonderful! He went above and beyond to help us sort out a return issue we had. He is a true gem & Home Depot is lucky to have him at the helm :-)

Store was clean and organized and associates were very helpful

I went to Home Depot to purchase several potting soil bags for a home improvement project. After purchasing 10 bags of soil, I was assisted out to my vehicle by TWO associates. The associates carefully lined my car trunk with plastic bags and loaded the soil bags in a way that I could easily remove them when I got home. One associate gave me much appreciated soil and gardening tips. This is my favorite store and they have the best employees!! I definitely recommend anyone embarking on any DIY home or garden projects to solicit the advice of some of the very knowledgeable store employees. They have helped me many times over the years.

I needed help figuring out a paverstone project. Rosie Soto in Account Sales went way past what I'd have expected in walking me out to review notes on the product signs, computing my needs for a complex pattern I had in mind, and developing all aspects of the purchase. Bravo. She was patient and effective.

The sales associates here were awesome. They helped us pick out products for our remodeled kitchen/bath, find the proper cleaning products we needed, and check out quickly. The check-out associate Arlette was especially friendly and helpful. Employees like her will keep us coming back to this store.

I had purchased an item on line and it said one week delivery, I need the product ASAP so I went to the store to check and they had the item in stock so I purchased it here and cancelled the online order. the only issue was the order cancellation and refund to my home depot credit card. I had to return to the store and sign for the refund.

Christmas supplies and trees are outstanding I purchased a Christmas Tree for the first time at Home Depot. My experience was an overall pleasure. They helped with my stand and got the tree on the car. The Tree cost was very reasonable.

Love this store. Our sales associate Grant made the tedious job of buying carpet simple and quick.

Store was well organiz, I buy all supply and tools for my Apartment complex, Ryan Peters ,Pro Account Sales Associate was very knowledgeable and helpful putting together my order in timely manner.

This store is my go-to location when I need anything for my home. The associates and cashiers are wonderful.

I was remodeling my kitchen , looking for Sink ,Fused, and bathroom shower heads Sales associate name" Alex" ,came to help me, He was amazingly knowledgeable and helpful, explaining the brand name ,function and did price comparison , I selected the best accessories for my new kitchen and bath ,and saved a lots of money . Sales associate in Mission Viejo ,Home depot are usually very good and helpful , But Alex in Kitchen and Bath department , was excellent , good attitude! I recommend the store to near by customers . Penny

we just feel so welcome every time we come. Is always a great n fun experience

Everyone was very helpful at this store. I will continue to shop here.

Enjoy coming here, people seem friendly for the area.

Great store,,,for the most part great staff....Eddie in plumbing is a very rude store associate..... I don't go shopping to be treated poorly by the stores associates.

the selection of products is great. i have always found what i need.

shopping for water saving toilets & Alonso (customer service) was very helpful

On our recent visit to your store, we easily located the product we sought, there was a helpful assistant available to help us. He was knowledgeable and experienced. He answered our questions was important to making our decision. I would definitely visit Home Depot again!

I don't know anything about tools or paints and for associates to come and help me in what i was looking for, was more then what I expected. they were friendly and patient with me.

when you come to store it is last items and you have to go to other stores

I had a great experience with renting power washers at this store. Bob at the desk was incredibly helpful and knowledgable. He went way out of his way to help us and was a pleasure to deal with. When I was returning the equipment I found myself looking for him and as luck would have it he was walking across the parking lot with a sandwich in his hand. Even though he was on his lunch hour he took the time to check the equipment back in and assisted another associate with lifting the equipment out of my SUV. Both employees were easy to work with and pleasant. I would hire Bob in a minute. He is really a shining example of a great employee and person. He will go far in the business world.

i always get great service at this store- staff are really helpful

Unable to find and associates for assistance. During checked out, 2 cashier unable to figure out how to accessed my account. I have aProaccount for one week since I made a purchase of almost ten thousand for my renovation.

Great store experience as always. Everything I need and more, sometimes too much more, and then I spend too much.

Thank you for all of the help with my family's home repair project! The Mission Viejo location is fantastic and full of very friendly and knowledgeable representatives. We are life long Home Depot fans!