Reviews for Monticello #2840

I bought this tool box chest two weeks ago, and I am really happy with it the color I need good quality and a right price as well.

This store used to have decent pro parking like the other stores but it’s been taken away for a year or so now. This store also used to have great employees that knew some trades but there’s only one or two that do now. The older lady cashier is excellent though.

I went shopping for door hardware, and was helped by several very knowledgeable employees.

I bought this toilet, it was the exact model I was looking for

The employees at the Monticello Home Depot are always friendly, ask if you need assistance, and geat resources of knowledge and experience.

Ive been there close to 100 times and never a bad experience. So many eployees are great at their jobs!

We had our floors measured and we're ready to chose and place our order with the flooring department. Mike was available to help us. He helped us through the special order process in store and made it a non stressful event. He made sure to get us exactly what we wanted and even followed up with us.

Tori in the garden center was amazing. I had a crazy toddler with me and she was so helpful with all aspects of our shopping experience. She greatest us and helped us find what we needed. Even gave extra info on the plants we bought! She also gave my daughter a stamp on her hand and a sticker! It was the highlight of my daughter’s day! Then Tori helped us bring our things to checkout! Definitely hope we see her again next time we are there!

I bought this yesterday for my shower. I have never used a snake and I was very hesitant. It was so easy!! If I can do it, anyone can. I watched a short how to on YouTube. One use more than pays for it. Buy one!!

Madison assisted us with all our new kitchen appliances. She answered all our questions and made sure we understood delivery dates, fees for taking all appliances, etc. Very courteous and helpful

I buy the laundry soap Detergent called ( Ecos) in the 170 large size at the Home Depot in Elk River Minnesota. But the Monticello Home Depot is closer to our home. I wish that the Monticello Home Depot could also carry this brand of laundry soap and dish soap. We have a well and this is septic safe. And a environmentally safe product. I like the Magnolia & Lilly scent it also comes in Lemongrass scent. Thank you! Heather Carlson

Going inside this store /the home depot , have a ugly feeling , the workers give ugly looks

I bought DEWALT HAMMER DRILL/ DRIVER KIT

Bad experience. I asked for a price match. Lucenda said no. I. Asked for the policy. She said no. I offered to show her the policy but she did not care. I asked for a manger but was turned down. I did do online chat. I was right about the price match.

I have been going to this Home Depot for nearly 20 years and I have always been more that satisfied with the products and professionalism of the staff.

Maybe need more employees

Waited 6 weeks for a door measurement. ( was told 3-5 days ) measurements were not logged in the system like I was told it would be. Person didn't know how to order a door with insulation. Still waiting for a appointment call to install the door.

I bought softener salt and they put it in my car for me! Very helpful.

If you ever need help in the blinds department ask for Taylor. She is fantastic! Knowledgeable in her field and very patient in working with you. You don't find many store employees like her. I give her 5 stars!

I’ve had the pleasure of getting help from some people who were outstanding! They are varied ages and backgrounds. It’s definitely nice to have someone who has retired from a trade to be able to assist with selecting items needed for a project. For example, Lou yesterday helped me, and explained to me the answer to my question based on his previous field as an electrician. Sam, a supervisor found the right person for me when I asked for help. When you hire this caliber of people, whether working after retiring from prior career or having managers who are customer-focused & team players.

Always find what we need here. Staff are helpful and friendly and knowledgeable. Marjorie was pleasant and efficient at checking us out.

Not sure if there is new management or not, but the last couple of times I went in, the staff were exceptional, not that they were not always helpful. But the last two times I have had people approach me and ask if I needed help, not wait until I hunted them down.

Excellent service and understanding of what I needed and didn't waste my time. The people at this store are well trained and maintain an attitude that is good for getting the job done.thanks MonticelloHD for keep8ng my buisnesson track!.

I was able to find assistance at every turn. Employees went over and above to help me find what I needed and complete my purchase, make my shopping experience fun and easy.

Ask for sue in the appliance department she was great. What an amazing person and personality. Made my shopping experience very pleasant and stress free

We had a wonderful experience shopping for our new microwave!! Checking out was a great experience because Tom S. took the time to help us with our discount!! Walking around the store all the employees were very friendly!!

Tracy and Emilee at the pro desk are absolute rockstars. They handled a poor situation with poise and proffesionalism.

The self checkout stole $60 from me, which was a fact proven the next day. The managers helping me could care less and treated me like I was a criminal. I paid with my Home Depot CC and I didn’t get a single thank you, reassurance they were taking my issue with the money seriously, there was no reassurance they would get back to me just pure contempt and belief that I was trying to scam them. Good job Royce and Kenale

Fast and friendly service getting a water softener.

Things go wrong, it’s just life….but it’s how a Store/Employee makes it right that determines if I return or not. I was pretty frustrated and it was an unfortunate situation on Home Depot’s part at my expense. Home Depot made it right, from the products, the purchase and most importantly the employees!! Thank you!!