#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(281)517-4402

Rental Center

(281)517-4408

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

12727 Fm 1960 West

Houston, TX 77065

map preview
Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.4 out of 382 reviews
89%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (382)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 382 reviews
Online order
Was very satisfied with the quality of service at the customer service desk,
by
    • Recommended
    wonderful store experience
    I was very happy with the help I received at pluming department.. the store is really organized. a very nice place to purchase all you need..
    by
    • Pro
    • Recommended
    Good Store
    the store was clean and had everything I needed...
    by
      • Recommended
      Return Desk
      Ariel has the perfect personality for the Returns Desk.....calm cool and collective. Very pleasant to do business with...Great job.
      by
      • DIY
      • Recommended
      Wonderful Employee
      My husband and I met a man in the home appliance section at our preferred Home Depot and were so very blessed by the high level of customer service and how kind he was!
      by
      • DIY
      • Recommended
      Good store experience, nice people, but wish I had known about the 5% discount for HD credit card holders
      I am in this store ALOT. I own rental properties and last year I flipped a house, so there was a two month period I was in this store daily. The paint guys are exceptional. I have worked with them so much that I usually stop in just to say "hi" even when I'm there for something else. My only bad experiences have been when I couldn't find an associate to help me and at customer service. Most associates in this store are very helpful, but I think they could use some more knowledgable, customer service driven individuals. I have remained very loyal to Home Depot and have the Home Depot credit card. I can't believe only yesterday, I learned about the 5% discount given when you use the card. But the cashier yesterday told me that I need to always remind the cashiers about the discount. I can't even begin to add up the amount of money I have put on other cash back credit cards at Home Depot over the last few years. If I had known about this discount, I would have used my Home Depot card for all of them. Seven months ago, I got a Lowe's card for the 5% discount, and even asked customer service at HD if they did the same thing. I was told "no". So I would be really interested to know how long this discount has been offered and why current card holders were not notified?
      by
      • DIY
      • Recommended
      Easy
      This store is always easy to navigate, but what I enjoy most, is discovering new stuff I knew nothing about. Some items make me laugh, others make me question the sanity of the creator. I typically shop at this particular store because of its proximity to my house, though there are others best by. This store has always had people working who would drop what they're doing to assist you. This is what keeps me coming back.m
      by
        • Recommended
        great store great staff
        we were looking for prices on various items..and we will continue to do so..we are first time home buyers looking to improve our home
        by
        • DIY
        • Recommended
        Great store associate!!
        We were shopping for a GE range and we had a great associate that was able to match price. We were in and out within 30 minutes.
        by
          • Recommended
          great people, had what I needed
          everything was what i expected, store was clean and well stocked
          by
          • Pro
          • Recommended
          Great employees
          Always a helpful and welcoming team of employees willing to help assist me
          by
            • Recommended
            I love this store. Laid back and easy to deal with :)
            I've shopped many a HD store. This one has it good. Customer service is pretty friendly. Will return upon the opportunity.
            by
            • Pro
            • Recommended
            great
            to start with we are not at willowbrook the sore is at eldrige and fm 1960
            by
              • Recommended
              Contractor
              People here have more knowledge and experience than in many other Home Depots.
              by
                • Recommended
                Great store experience
                The store was clean and products were easy to find. The flooring area was very knowledgable of their manufacturer's products.
                by
                • Pro
                • Recommended
                Satisfied, love this store
                Every time I come to this store is a men's store. I feel like home. Everything in here is for men stuff. Tools, lumber, electrical, bbq pit, bricks , garden ...and more. Sometimes associates are so busy, I understand that, but I am at home I can manage my self where to go and find what I needed. Maybe that is why they call it HOME depot...
                by
                  clean store, helpful staff, available stock
                  Store was clean, staff friendly, & helpful. Product was easy to find & available.
                  by
                  • DIY
                  • Recommended
                  good home owner experence
                  The parking spots were big the wheel carts were avalible at the entrance the product was there and the staff was helpful all was well I will be returning again to the home depot in the future thanks.
                  by
                    • Recommended
                    Every time I visit Home Depot I am always helped and come away very satisfied. And would recommend the store highly to anyone.
                    I have shopped at Home Depot for almost thirty some years and I prefer it than going to the grocery store. You have so many nice items for home improvement projects.
                    by
                      • Recommended
                      amazing store, great assistance
                      This is by far one of my favorite stores to go to.
                      by
                      • Pro
                      • Recommended
                      I had a great store experience. The Associates are always very friendly and helpful.
                      This store was very clean, very organized and user friendly. I was assisted by more than one associate who was very knowledgeable about the products I was interested in. I was directed to another Home Depot that had the selection of items that I needed. I am very pleased with the service that was rendered during my visit to Home Depot.
                      by
                        • Recommended
                        Halloween shoping
                        Took my GrandBaby to find scarey stuff. We got a witch & a lot of "hard to find" things. Kudos Homedepot. While there we also got our light bulbs, laundry soap, an a new plant.
                        by
                        • Pro
                        • Recommended
                        My air conditioner quest
                        Went to find a 8,000 BTU Air unit. Was surprised to find a 12,000 BTU, on sale at a low low price. Considering that I save 1-150$, I decided to use what I saved. Again finding a canopy on sale at 1/2 price.
                        by
                        • Pro
                        • Recommended
                        Store of Choice!!!
                        Great shopping experience , the location is good and the prices are low!
                        by
                          • Recommended
                          Love this store
                          Easy to locate what you need, cleanliness of the store. Friendly.
                          by
                            • Recommended
                            Love this store
                            Store is always clean and associates are willing to assist with whatever you need.
                            by
                              • Recommended
                              Nice associates
                              Plenty of items in stock, easy to navigate and very nice and polite associates.
                              by
                              • DIY
                              • Recommended
                              technical support in selecting tool
                              1. technical support was great. 2. I hope to see price tag on each item on clearance sale or special sale on the main hole way areas.
                              by
                              • DIY
                              • Recommended
                              Needed something fast. Got in and out quickly with associate to help load my car. Eight foot lumber pieces in an impala no less!
                              Excellent service. the associate helped me pick out lumber and load it in my car. Eight foot pieces in an impala no less!
                              by
                                • Recommended
                                Very friendly sales associate
                                The sales associate who assisted us was very professional, very friendly. Home depot needs more employees like him. He was very happy to have helped us. He has an accent but very knowledgeable on the products being asked. We didn't catch his name but whoever he is, great job.
                                by
                                • DIY
                                • Recommended
                                Showing 1-30 of 382 reviews

                                Nearby Stores

                                Find Another Store

                                6800 Hwy 6 North

                                Houston, TX 77084

                                3.60 mi

                                Rental Center

                                (281)855-5421

                                Pro Service Desk

                                (281)855-5420

                                Mon-Sat: 6:00am - 10:00pm

                                Sun: 8:00am - 8:00pm

                                21530 State Highway 249

                                Houston, TX 77070

                                5.89 mi

                                Rental Center

                                (281)257-6077

                                Pro Service Desk

                                (281)257-6074

                                Mon-Sat: 6:00am - 10:00pm

                                Sun: 8:00am - 8:00pm

                                17928 Spring Cypress Rd

                                Cypress, TX 77429

                                6.34 mi

                                Rental Center

                                (281)304-3408

                                Pro Service Desk

                                (281)304-3402

                                Mon-Sat: 6:00am - 10:00pm

                                Sun: 8:00am - 8:00pm