#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(281)517-4402

Rental Center

(281)517-4408

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

12727 Fm 1960 West

Houston, TX 77065

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Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.4 out of 382 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (382)
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Showing 1-30 of 382 reviews
VERY HELPFUL AND FRIENDLY PERSONNEL!!
VERY HELPFUL AND FRIENDLY PERSONNEL!!
by
  • Verified Purchase
  • Recommended
Store is organized & clean. Easy to find what you need. Plenty of staff to help on the floor. ...
Store is organized & clean. Easy to find what you need. Plenty of staff to help on the floor. Restroom (Toilet stalls) are clean. Parking spaces are large.
by
  • Verified Purchase
  • Recommended
This store is always well stocked,aisles neat and clean and associates are always friendly and he...
This store is always well stocked,aisles neat and clean and associates are always friendly and helpful. Cashier Donna is very nice and friendly. Great store.
by
  • Verified Purchase
  • Recommended
Went to the workshop tonight and I loved it...Jean Ann was amazing and even let me use the circul...
Went to the workshop tonight and I loved it...Jean Ann was amazing and even let me use the circular saw. My grandson and I made a hanging planter on a wood. Love it. thank you Jean Ann for being so informative and really wonderful. We will be back
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Every employee we passed by was very friendly. I definitely felt welcomed here! Awesome environment.
Every employee we passed by was very friendly. I definitely felt welcomed here! Awesome environment.
by
  • Verified Purchase
  • Recommended
Good customer service and fair price
Good customer service and fair price
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Friendly associates
Friendly associates
by
  • Verified Purchase
  • Recommended
1 found this review helpful
The cleanliness and friendliness of this store is the best!!
The cleanliness and friendliness of this store is the best!!
by
  • Verified Purchase
  • Recommended
The store is the cleanest I have ever seen. Employees seem to enjoy their jobs. Go to this loca...
The store is the cleanest I have ever seen. Employees seem to enjoy their jobs. Go to this location. It is worth the drive!
by
  • Verified Purchase
  • Recommended
This store is usually "less than." It's a bare minimum experience. It used to be better because...
This store is usually "less than." It's a bare minimum experience. It used to be better because the people at least were helpful and friendly but something has gotten lost along the way. I saw some reviews where they said management changed. That would make sense. There are people working there who are downright rude. I haven't experienced it myself but I have seen it. Rude to customers, rude to each other. Why shop there when there are 3 other Home Depots close enough and of course other options. I made my nickname a number because that's how all these big box stores treat you anyway -- just a number who gives them money.
by
  • Verified Purchase
I am so glad this store had a replacement Whirlpool microwave in stock to replace the 9 yr. old o...
I am so glad this store had a replacement Whirlpool microwave in stock to replace the 9 yr. old one which seized to work on a Sunday.
by
  • Verified Purchase
  • Recommended
I used to LOVE this store and always got great service but lately the last 2 years it has gone DO...
I used to LOVE this store and always got great service but lately the last 2 years it has gone DOWN HILL horrifically. Either you can't find anyone to help you or you find someone who knows NOTHING about the department he is in - EXCEPT for Jeff in Electrical. I was so relieved to chat with someone like him I wanted to give him a hug. Please get the rest of your team to be like him and this store will begin to be like it once was.
by
  • Verified Purchase
It's a good convenient location. Wish the selection was a bit better, they seem to lack allot of ...
It's a good convenient location. Wish the selection was a bit better, they seem to lack allot of the Husky brand stuff. Also some tools and sets seem to be dusty and individual tools grimmy and slightly used feel sometimes. Helpful staff for most general needs and customer service is good. Just wish selection and availability was a bit better.
by
  • Verified Purchase
  • Recommended
Searching for items your not exactly sure will fit can be a real pain. However, thanks to the he...
Searching for items your not exactly sure will fit can be a real pain. However, thanks to the helpful staff I got the correct items the first time. good job!
by
  • Verified Purchase
  • Recommended
I found everything that I was looking for and a bit more. Marlena in appliances was very helpful...
I found everything that I was looking for and a bit more. Marlena in appliances was very helpful in my purchase of a new stove. I had a great experience in this store.
by
  • Verified Purchase
  • Recommended
3 found this review helpful
Very disappointed with the Flooring / Carpet Department.
Very disappointed with the Flooring / Carpet Department.
by
  • Verified Purchase
great store
great store
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Store is always clean and neat. Most all employees are friendly and pleasant.
Store is always clean and neat. Most all employees are friendly and pleasant.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Shout out to the old dudes in plumbing who took the time to talk energy-efficient shower heads wi...
Shout out to the old dudes in plumbing who took the time to talk energy-efficient shower heads with a non-DYI type. Age & Experience rock!
by
  • Verified Purchase
  • Recommended
This place has been great since they got rid of the awful store manager they used to have!
This place has been great since they got rid of the awful store manager they used to have!
by
  • Verified Purchase
  • Recommended
did not get heip
did not get heip
by
  • Verified Purchase
  • Recommended
The customer service is Awesone.and it was VERY CLEAN!!!!
The customer service is Awesone.and it was VERY CLEAN!!!!
by
  • Verified Purchase
  • Recommended
Great Customer Service!! Please see Ms. KT in the appliance department when you're going to purch...
Great Customer Service!! Please see Ms. KT in the appliance department when you're going to purchase any new appliance. Also I highly recommend on purchasing the Protection Plan with your appliance. It really does work and it pays out. My washer gave out on me after 3yrs from purchase date, and the repairs were higher than the cost of my original purchase, so they refunded me 100%. I bought the 5yr protection plan, and well worth it!
by
  • Verified Purchase
  • Recommended
1 found this review helpful
This store has THE BEST employees! They are always happy and eager to help from start to finish. ...
This store has THE BEST employees! They are always happy and eager to help from start to finish. I so appreciate being made to feel truly valued as a customer when I shop here.
by
  • Verified Purchase
  • Recommended
I love the direction of the store, it’s clean and Instock compared to other Home Depot’s I’ve sho...
I love the direction of the store, it’s clean and Instock compared to other Home Depot’s I’ve shopped
by
  • Verified Purchase
  • Recommended
Excellent store and employees!! Highly recommend!!
Excellent store and employees!! Highly recommend!!
by
  • Verified Purchase
  • Recommended
Great employees that are always around if you have any questions. clean store compared to other i...
Great employees that are always around if you have any questions. clean store compared to other improvement stores nearby. Better prices. AAA+++
by
  • Verified Purchase
  • Recommended
All staff are very friendly and helpful.
All staff are very friendly and helpful.
by
  • Verified Purchase
  • Recommended
Conveniently located, clean, and welcoming store. Have never had any issues with customer service...
Conveniently located, clean, and welcoming store. Have never had any issues with customer service or having what I needed in stock. Great for a quick trip.
by
  • Verified Purchase
  • Recommended
FUN ADVENTURE SHOPPING
FUN ADVENTURE SHOPPING
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 382 reviews

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