Reviews for NE Washington Dc #2583

I have great shopping experiences at the Rhode Island Avenue NE Home Depot. Had a couple of not so great experiences with an store employee or two, over the past years, but other than that, great store, products, clean and well maintained.

None, none, none none.

I thought the customer service was good. They didn’t have the doors I needed but the employee tried to help

By far the Road Island Home Depot has the worst and most unfriendly cashiers, well unless you buy small items and can go to self checkout, at least there they are helpful.

Kiara in the paint department was such a Great Help with assisting me with all of my needs for my projects. She always goes above & beyond to assist myself and other customers. Sales associates like this make me always shop at this location. Hats off to Ms Kiara B!✨

Jackie is an absolute gem. I am truly grateful for her knowledge, patient and overall great customer service. I hadn't a clue on purchasing a refrigerator. She greeted me with a smile and jumped right in and assisted me. I purchase the fridge that was delivered 2 days later. Thank you Ms. Jackie. You rock. I hope your foot is getting better :)

Bougth more tools Also more materiales for my project I found doors that I didn’t see them anywhere

I was really surprised when an associate asked if I needed help. I did and she was very knowledgeable about what I was looking for. I was very pleased. Thank you for the change because I was not feeling valued before this change.

Good selection of products and knowledgeable staff. The appliance staff have great customer service skills.

Impossible to get help in this store. Maybe 2 employees working the entire floor.

Had major problems with delivery

I got what I needed and the help I needed.

Staff is always friendly and knowledgeable

inventory and personnel has lost its luster

I received excellent customer service when shopping for items to repair drywall in my home. I am not an expert, and I received patient, knowledgeable advice from a Home Depot employee.

I walked into this Home Depot to get four keys duplicated. An employee named DeShawn did not know that the KeyHero machine he was using to make a copy of my first key could save the image of my key. When I asked him about saving my key image, he told me I was asking too many questions. I asked him to repeat himself and he stated that I am asking too many questions and I should just be quiet until my key is made. I asked him to see a manager. He said if I wanted to talk to his manager, I would have to find his manager. I requested to see a supervisor or manager again, but DeShawn refused. I then went to find a manager and had to wait while the manager walked away because he was helping another customer. After double-digit minutes, the manager returned and seemed more interested in the fact that the KeyHero machine could save key images than his employee being extremely disrespectful to a customer. The manager finally told me another manager would help me get my keys made. Ultimately, a manager that had already clocked out and was leaving the store helped get the rest of my keys made. However, while I was waiting for the other manager to arrive to the KeyHero machine, I showed DeShawn how to save an image of my key. He never apologized or thanked me for showing him how to perform his job. The only time I felt appreciated as a customer was when the manager that was already off-the-clock stayed late to fulfill my request. I have been shopping at Home Depot for over 20 years and this is the most disrespected I have ever been.

I purchased a key holder.

I only go here when I’m short on time. It’s the closest to my house. Anyone who has lived in the DMV for a while will understand the title.

I ORDER 2 DAYS AGO DELIVERED YESTERDAY!

the staff were warm and courteous and thoughtful!

Extensively remodeling my home and purchase supplies here almost daily. I'm very satisfied in the products and services.

I knew exactly what I wanted and why I needed it. I walked up to one of the workers. First, he didn't know which aisle and got on his home depot app to find the aisle. After 3 minutes of waiting, I led him to the right aisle. Then he pointed to the opposite of what I needed..I asked if he worked in the area and repeated what I wanted and where I needed to station it. He looked confused. I asked if he could call someone who knew about it. He literally walked off.

I absolutely love the convenience of having a HomeDepot store in my community since I am always doing small projects in my home. However, the delivery company Home Depot use is absolutely a SCAM. They lie and say they made attempts to deliver appliances when they know they haven't because you don't have any missed calls from them and your Ring camera has not recorded any unknown vehicles all day. Additionally, they lie and say you cancelled your order when in fact you know you have not. Its so BADDDDDDD and it saddens me that the kind natured people who actually work in the appliance department at the Brentwood store have to work extra hard to accommodate their customers after the third party drops the ball. Kevin and Tanya are amazing by the way!!!!

The store is conveniently located and the staff members are efficient and professional. Today while checking out, I forgot my card and had to travel 1.5 hours to get it and return. The staff held my cart for me, as it had many hand-picked flowers and vegetables. Ravon in the garden section was extremely informative and Keshawn as the register helped me load heavy items. Cashier Deborah is always amazing and smiles to all of her customers.

Earl greeted me at the customer service counter and my return took maybe three minutes.

I did by something and was able to pick my delivery date and the sales person in appliance was great Jackie

Very positive experience here dealing with Victor and Joey. I was able to connect with these two, get what I needed and I felt like they cared about helping and were both genuine and kind. If you need something, I recommend you visit and ask for Victor.

I had the wonderful opportunity of purchasing items for a big project, from this store location. The customer service offered to me was IMPECCABLE and all this is owed to Supervisor, Trina and Sales Rep, Jackie (appliance department).

The product worked great.

Youssef and all staff on 3/20/24 went above and beyond to assist me. I mean it felt so enjoyable that I had to keep shopping around the aisle lol. The speediness for assistance was quick and the bathroom was well cleaned. Hope to see those employees on my next visit