Reviews for Neptune #949

The Home Depot in Neptune New Jersey, is a professional environment with professional staff. They are polite, friendly, helpful and experienced. I found every thing I needed. The assistance was very helpful, and the store was tidy. I recommend anyone to shop at this location, to receive excellent customer service, anytime, any day. Gwendolyn Aniton

Staff had not been trained in processing a personal check and proceeded to say i needed to contact my bank because the account was invalid. The front end manager argued until my rebuttal "Ill trained staff does not make my check bad." Ultimately, my check was scanned correctly, "against company policy" and I left with my merchandise.

Great friendly staff and great products affordable prices

Our salesman George in the appliance department was amazing. He went above and beyond to help us. He was very knowledgeable of the appliances that we were seeking. We were shipping a washer and dryer to my daughter in Colorado and he made sure it was available before we purchased it and then coordinated the transaction so it was delivered to her house. I think George deserves a raise! Thank you George!

Every time I came to this store I found what I was looking for.

Angelo is physically and verbally aggressive. Made me feel threatened by violating my personal space even though I was a customer being waited on in the paint department (where he was not even working) so that he could ask the paint associate for help. Shouting at me that I needed to wait while he stepped directly in front of me close enough he almost stepped on my foot. Horrible experience - no associate or management even stepped in to help.

This store is dirty and very poorly run. The aisles are filled with outgoing orders blocking the shelves and aisles. Store stock is never put away and blocking the aisles. Worst depot in the area.

Talya in customer serivce was fantastic.

This store is dirty and very poorly run.

I visited the store yesterday for some cleaning supplies and electrical products. The store was clean, well staffed and I got what I needed quickly. I received very helpful assistance from associates in 2 occasions.

Register employees were extremely rude to a handicapped person.

Very friendly, helpful workers.

I love the store no. 0949 in route 66 in Neptune. I only wish you do the sale of mulch same as you have done in the past.

It was a great experience throughout the store and the employees go out of their way to help the customer and they should be commended.Great Job!!!!!1.

Sales associates are very easy to find and extremely helpful and friendly. The check out lines are ridiculously long (self-checkout and full service check out in the contractor area). There was no full service checkout available in the "regular" area of the store during my visit.

This home depot is doing there best to supply materials for us during this pandemic to keep us either in business or just to keep our brains occupied till things get back to normal. Thank you to all the staff for making this experience as pleasant as possible.

The sales Cashier Brian, with the cashier number 0949 00034 93392 gave possibly the WORST experience I have ever had at Home Depot. I’m a contractor and frequent at Home Depot if not daily, weekly. Not only was Brian rude and unhelpful, he had no care, or guidance in helping me with my purchase. He rudely told me to go to the back of the line because he refused to help me with my pre ordered purchase.

Ordered on line and used the curb side pick up it was an excellent feature

This has been my go to store during this pandemic. Although supplies are on allocation due to COVID-19 I have been able to find my cleaning supplies and paper supplies consistently weekly. The curbside pick up has been a God sent. When placing my orders I have been able to literally pick up within 1 - 2 hours. Customer Service and management bringing the stuff to the car are friendly and make sure you feel like a valued customer. Thank you for making a bad situation better. Continued prayers to your entire staff for putting themselves in harms way by staying open to the public.

Was very pleased with the customer service I received today when I was over charged for an item (charged for 3 and actually had 2)

You can't get down aisles there's only four people checking you out and they talk to each other so you have to stand there longer there's no social distancing and nobody cares you have people waiting outside because you can't get the people out of the store because you don't have nobody working your registers so you really don't care if you sell yourself or not and when you ask for help it's like you're bothering them they stand in the store and talk and you ask him for help and you're bothering them to ask him for help

I was happy to see that they arranged check out to accommodate social distancing

Horrible shopping experience. Zero customer service with a store filled with employees just walking around. More interest in idle chit chat with each other and packing out freight. Unfortunately, they are taking advantage of the all the closed businesses not engaging customers. Amazingly, they take your money at the register and when it comes to loading your truck with drywall and plywood, all three lot guys are nowhere to be found.

The associates were extremely helpful & courteous.

THE STORE IS VERY CLEAN. EVERYONE IS SO HELPFUL. GOD BLESS AMERICA

This is a very well run store. It is kept clean and organized. The staff is always helpful. I could go to 2 or 3 near home HD stores but I always prefer this one, No. #0949.

The store has all ben changed around again. The check out is nice but sometimes the sku # is half covered by another sticker on the box. self ck out is nice, but its putting people out of a job. And the prices are all going up every week. Very expensive, (everything).

This is the best HD store I have shopped in! Clean, organized, and most importantly, I always find what I am looking for. The assistance from the employees is always great!

The store is well staffed with associates who are always willing to assist. They also go the extra mile by assisting you in finding exactly what you need. The cashiers are very helpful if you have difficulty with self check out

Cleanest and most organized home depot I've ever been to.