Reviews for Niagara Falls #1287

Coming from NJ to finish my moms basement. They helped us rent a Penske truck, load up the beadboard, molding, plumbing supplies etc. When we finished we were easily able to return our unused full sheets of beadboard. Their team was excellent!

I don’t care for Niagara Falls location The Home Depot. I know it’s the same company but I much rather shop at the one in Amherst on Niagara Falls Blvd.

I was able to buy everything I needed this week to paint my entire home in one trip. Due to the Home Depot app. And I just got to drive up and pick up my order and had help loading everything into my car. This store is always quick to get in and out of and has what I need. If not they ship it to me with in 2-3 days.

I went to the Niagara Falls Home Depot store to buy a double shower curtain rod. All they had were single shower, curtain rods so the Store employee told me I should order it online. I ordered it online the next day and used a gift card that I had. When it was delivered, it was a single curtain Rod. I tried to catch the driver, but she told me that the order was already closed and I had to take it back to the store. When I took it back to the Niagara Falls Home Depot store, they told me it was ordered out of Amherst, but that I should be able to return it they are still. When they tried to return it several issues occurred because I bought it on a gift card. It would only refund to a store credit which I wouldn’t be able to re-order it online then. Also, due to inventory reasons, it would not refund from the Niagara Falls store. Long story, short, I was there for an hour With three customer service reps working on my . So the resolution was to order the double rod again and because I waited for so long, they gave me a huge discount. The corporate office was supposed to issue a credit for the wrong ride to my gift card. That never happened so the next morning the lead customer service person, Laura called me and said if I came to the store, she could issue me a store credit. I happen to be running errands nearby so I did stop there and I got a store credit for the return. My visit to the Niagara Falls store for the return was February 26. I would highly recommend the Niagara Falls New York customer service team.

Definitely enjoyed shopping at this Home Depot. The staff here were super friendly and really helpful.

I shop here a lot and love shopping here. 99% of the time they have what I came for. Everyone is very friendly and willing to help you. Great variety of things and great deals

Dylan in flooring and others in that department did a great job in my recent purchase of laminate flooring. Dylan was very knowledgeable and made my purchase and delivery set up stress free and an enjoyable experience!

Thank you for always having a great selection of tools and other items that I need!

I ordered 5 replacement windows. I got 4 in reasonable timeframe. The fifth, a picture window, took 3 months to receive after missing 3 promise dates and being lied to about being ready to ship. I was denied cancellation. After finally receiving the window I discovered it was made as a new build instead of a replacement.

Love too shop in this store

Amazing support at this store and always willing to help

I purchased custom made doors in October. The associate i worked with, Angela was wonderful. She was very knowledgeable and helped me make the best decision for me.

This Home Depot is my go to store. The employees are always very helpful. This weekend they had a kids workshop that was very well attended.

Laura was excellent at customer service. The manager was great at handling this sale. I will be back again.

Long time employees really know the ins/outs of the store. I try to look for them first.

I opened up a new charge account girl at the pro desk was so helpful and so polite it was a pleasure talking and joking around with her

just purchase store sales rep's were very helpful

I have never had a bad experience at home depot.staff is pleasant and knowledgeable.

Helpful staff with great product to update your home! Thank you home depot from our family to yours.

Employees with attitude, who share how annoyed they are that you asked them to do their job is getting worse every year. I dared to ask customer service for my "will call" item that the text said was "ready for pickup". It's like these 'modern' employees know they can't be fired and really don't care what the customer thinks. Please go back to hiring and firing based on ability to do the job!

I am 79 and no longer have the upper body strength that I has a few years ago, but the hedge trimmer I purchased was lighter and easier to use than I anticipated. It made the trimming less of a chore and I was done a lot faster.

Not one register was open. It took longer to checkout than shop. I don't work at Home Depot and I don't want to be a cashier.

I bought some paint today and it works amazing and makes my room look new and fresh.

I shop there almost every other day, great store and a great staff.

Your local, basic store offering hardware, tools, lighting, appliances, lumber, and a small garden nursery. Great location directly off the I-190 and there is ample parking which is maintained and clean. Some of the aisles are too cluttered with floor displays and over-sized merchandise, i.e., pre-assembled grills. The store is also on the dark side with inadequate lighting making the lower shelves difficult to discern. Staff are well-groomed, helpful, and knowledgeable. A couple self-checkouts are located in the main store. The garden nursery could have expanded hours, otherwise, you have to tote your items into the main store for purchasing.

Dealt with Wayne Wilson, best sales person I ever did business with. Knowledgeable, warm, friendly and respectful. Made a major purchase less stressful and pleasant. Would definitely recommend him, and I will be dealing with him again!!

I like to thank Gus for his service in helping me decide on my stove I purchased in November around Thanksgiving. He was very informative on the features and listened to what I was looking for. Gave me my choices and pointed out the pros and cons in reference of what I was looking for. Thanks Gus

I go to this home depot for all my home updating ideas. Leo is a very knowledgeable and friendly person. He gives great advice on what tools and items you may need for any project.

I had an issue with a homedepot.com order. The customer service I received both in store and from the 800 number was the worst I've ever experienced. Very rude attitudes and no one cared to try to resolve my problem. I ultimately canceled the order and purchased from another retailer.

Can you imagine we have THREE DrillMaster drills with three batteries, and each battery is now DEAD. In warmer climates we are much more active doing a lot of home projects and improvements, so we DO need a drill. A neighbor has a Ryobi and he loves his Ryobi drill, so it seemed good for us, so we went looking at our local Home Depot. We found the one we wanted, BUT it was OUT of stock. Mark helped us, advising us of a Home Depot about 35 mins away with units in stock. We weren't wanting to drive that far, so as you could imagine, we were quite disappointed. Unbelievably Mark then stated we could get a different model at a great price. We took his advice, and then lowered the price for us to the price of the model we wanted but was out of stock, and we _really_ appreciated it. I guess he saw the disappointment on our faces. Within minutes, we walked out with our new drill and VERY happy. We want Mark and Home Depot to know we DO appreciate this experience, and as the weather warms up, will return to pick up another!