Reviews for North Aurora #1551

Sagnitee, a cashier at this store has horrible customer service skills. She is rude and unprofessional. She definitely needs some kind of disciplinary action and or proper training of how to take care of customers. This morning I made a purchase of a tool box that was on a shelf with the price tag of $26.98. There was more than 2 of these same tool boxes on that same shelf. My purchase only included this tool box and a 12oz Red Bull. My total was $101.38. When I tried to explain to this young lady that that's not what the price tag said and tried showing her the picture I had taken, she looked at it and rudely, simply said it was wrong and kept repeating my total of $101.38 while rolling her eyes and making rude facial expressions. This is completely unacceptable and unprofessional. I did not ask to speak to a manager or supervisor at that time because I had to go to work. I really hope Home Depot can take the proper disciplinary actions and train this young lady how to properly take care of paying customers.

Webought our refrigeratetor and stove a few years ago at #1551 Auroa and they work and look as good as the day we brought them home and we just love the way they match our dacor

You can never be sure about a product you purchase but you will always remember the service you recieve. The appliance associate(Tarah) provided the best service and advice for me to make a excellent decision about my purchase.

I have been to this store a few times and every time we go, everyone that works there is so nice and helpful! Several people have gone out of their way to assisst us. Highly recommended!

Nightmare experience with tool rental! You have been warned!

I would like to express my sincere appreciation for Hector’s outstanding service during our recent visit to Home Depot. He was incredibly enthusiastic and helpful throughout the process of purchasing our new refrigerator. His positive attitude and willingness to assist made the entire experience smooth and stress-free. Hector demonstrated excellent product knowledge and was able to answer all of our questions with clarity and confidence. He also took the time to explain the benefits of shopping at Home Depot, including warranties, delivery options, and additional services that gave us peace of mind. Thanks to Hector, we felt well-informed and taken care of. He truly went above and beyond, and we are grateful for his support. Home Depot is lucky to have such a dedicated and knowledgeable team member!

The attraction to the store is that it is in a roomy location and has great selection. Store hours are conducive to my busy schedule. Service is quick and easy. I am going back!

Getting help @ home Depot is almost impossible

I came to buy lights and a microwave and the lady was a wonderful person, went out of her way to take us to the lights,then she looked and found the last pole for overhead lighting.She not only helped with our microwave choice .

I enjoy my store, I wish the hot dog vendor was still outside of these Home Depots.

Thank you for your help with paint and brushes!

Ordering from this store has been almost a nightmare and the fact that they wanted me to just accept anything was even worse.

I don't know who made the stupid decision to NOT allow the forklifts to load things. I paid a guy to watch the employees hand load a full BUNK of 7/16 OSB. Who is gonna pay my employee who should have been there only 10 minutes!

Shopping options in Green Valley Rach is limited. I love having HD close by for all my gardening and home improvement needs. Store is always clean and stocked fairly well.

Very Organized and Clean Store, had great help from the staff.

There is product all over the floor everywhere, parts in bins are in the wrong bins, every aisle is blocked by retail junk. This was an awful experience. You can tell management has entirely given up

I had a problem with the previous paint mix. Gabriel saw it right away and mixed replacement. Then refined it for the perfect match. This is a trade and he. Is a tradesman. Thanks again Gabriel.

Very good deals, easy to navigate. Awesome store.

Great store! Keep up the good work!

Had a decent selection

Best customer service in a bad situation

I spend a lot of money annually at home depot as a contractor. This store is by far the worst experiance I have ever had. I am working in Colorado for a few months on a sizable project and stopped in for about 2500.00 in supplies. The staff were not helpful, pro checkout took about 45 minutes and they would not help load out.. The employees acted like me spending my money there was a huge inconvenience for them.

You can find someone to help you when you need it. If they don't know the answer they know others that will. They work as a team here!

I cannot say this about every Home Depot location...or company in general, but in the two years I've lived here, I've almost exclusively visited this particular Home Depot, and have never had a negative experience.

They had great deals and were fully staffed.

I was shoppin outside garden and a taller gentlemen I believe Eric was his name. He jumped on a checkout thing and started to check people out and I was thankful for that

We had a wonderful experience at this store with an employee who took the time to talk to us about our projects and shared creative ideas for decorating my terra cotta planters.

Wes was amazing! He helped my partner and I pick a range hood. We felt comfortable and was able to ask plenty of questions without feeling rushed.

You know how you work overtime because of some type of motivation? Well I got that motivation from Esperanza, after working a night shift, I waited until the store opened and then I met Esperanza. She greeted me with a pleasant smile, and had such a friendly attitude. Before I left I was able to chat with her and she had great insight on products in the store and seemed like she cared about me having a great day. I did. Because of her energy and passion, I went the extra mile in my day. My Thanks goes out to such a dedicated person for the inspiration that day.

Can’t ever find an associate to help.