#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(256)512-5824

Rental Center

(256)512-5821

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

1035 Memorial Pkwy Nw

Huntsville, AL 35801

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Customer Store Reviews

  • 4.6 out of 577 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (577)
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Showing 1-30 of 577 reviews
Misleading braid
Bought a Oatey water line for the commode. The one that broke was stainless steel braid but a plastic end, that broke. The new replacement has a metal color braid and metal end. Turns out the braid is plastic. Still, it installs perfectly.
by
    • Recommended
    Dented up toolbox
    I drove from cullman to Huntsville just to get the husky 4 Draw top toolbox. Got it home it has 3 dents.
    by
      Most helpful and friendly staff at this Home Depot.
      So glad I was able to purchase a large rolling tote for my Christmas decorations. I have also been looking for a gallon of “Odorban” air and laundry freshener for months and they had gallons.
      by
        • Recommended
        The best one around
        I am in Home Depot at least every month, spring time weekly. Love your spring time flowers Even my little doggie likes to go as she's offered a little treat Everyone treats her like royalty...It ends up being a fun trip to purchase anything from Home Depot.
        by
          • Recommended
          Product displacement
          I had tired to purchase a clearance item in the store that was marked clearance home depot assistant manager did not horror customer policy why have price stickers on shelves if that not the purchase price. Frankly that fraudulent. The store is a mess products not placed in correct location with clearance items. Clean house with disrespectful employees an management do better home depot.
          by
            Can’t give a zero
            Absolutely the worst customer service in the HSV area. If you know exactly what you need and where it is, they may have it there. Don’t expect any service other than, “we are trying to do better” I am left with a turn up house due to their unacceptable quality control.
            by
              Visit Home Depot
              They were well stocked.
              by
                • Recommended
                Helpful, friendly and clean store.
                This store in North Parkway is my local store. The staff go out of their way to ensure your needs are met. They are patient, questions answered and always helpful.
                by
                  • Recommended
                  Our trip went smoothly.
                  We went in, found what we were looking for. The associates were very helpful in finding what we needed. Mixed our paint in a timely manner. Check out went smoothly as well. All in all, a great experience.
                  by
                    • Recommended
                    Special order for Sliding Doors
                    The employee in the window and door department did everything he said he would in getting us the information we needed to make a good decision to place a Special Order with the Home Depot in Huntsville #804.
                    by
                      • Recommended
                      That garden center was great !
                      I was just replacing a blueberry bush but everyone was so nice even the customers were nice ! I purchased some flowers everything was so pretty and well taken care of
                      by
                        • Recommended
                        Busy Day - No Assistance - Long SelfCheckout Delay
                        I had to hunt down an employee to ask for help. They paged someone, but after 10 minutes nobody showed up. I found some of what I came to HD for and will return another time for the rest. Maybe it won’t be so busy. I waited in the self-checkout line for 25 minutes, as every customer was having a problem paying and only one HD member was there to assist. No staffed checkout available.
                        by
                          • Recommended
                          Great help
                          I asked for a specific pole saw that I wanted and she took me right to it. She was very knowledgeable and very polite. Then at self check out the man helped me work the self check out and made it less stressful for me. I was really pleased. Thank you!
                          by
                            • Recommended
                            No Help Loading
                            I waited in the loading area for approximately 10 minutes for someone to load 10 bags of landscape rocks. I informed (3) employees inside the garden area that I would need the rocks loaded. After waiting and honking my horn, no employee showed up. I am a 67 year old female, but far from feeble; however, because of a recent surgery on my finger I was limited to what I could do. But I needed the rocks and was tired of waiting; therefore, I loaded them myself. What would have taken someone much stronger about 1 minute, It took me about 5.
                            by
                              Delivery not all items i order were sent
                              I was told multiple times I was supposed to get a digital card because of my second delivery issue I have had from your store north huntsville al my contractor that was building.My deck had to use his gas in his extra time to come back to the store to pick up 7 pieces.Of material from my deck to even get built, which my this process longer.Because then it rainever received anything through email
                              by
                                Great service
                                Best experience in years! In and out of the store with my exterior door purchased in less than 15 minutes! Amazing!
                                by
                                  • Recommended
                                  Cooking Range.
                                  I'm going to enjoy my purchase can't wait.
                                  by
                                    • Recommended
                                    Very poor experience
                                    From start to finish was terrible. I ordered a washer, was lots of confusion by employees to do that. Had it shipped to the store with lots of confusion when I picked it up. Never again!
                                    by
                                      Not enough people at the register
                                      Open more registers with people
                                      by
                                        • Recommended
                                        Convenient Location
                                        I shop at the North Parkway location very often and it is so convenient and they always have what I need. Hope this store stays open for north Huntsville.
                                        by
                                          • Recommended
                                          Shopping made easy at the home Depot
                                          I've bought so many Dap quick seal for caulking cracks and it's so easy to use. I recently seen different types of bugs coming in from the outside . I have enjoyed every minute of caulking without a mess. This is the perfect wash off your hands item. LoL I've sealed just about everything that catches my eyes 👀 I'll send pictures in my next review .
                                          by
                                            • Recommended
                                            Worst Home Depot I've Ever Been To
                                            Zero stars isn't an option, and even then that may be to high. Look standing in the Millworks department staring down an employee sitting at the desk whose staring into his phone for over 10 minutes (not exaggerating so don't say I am) even after I said excuse me just continued to ignore me until another man came up this one an older gentleman who did help me....but dang if the kid on his phone didn't tell this other man "Oh I'm going on my 15" like serious dude....you just were. The cashier stared me down but didn't say a word to me...it..but honestly I don't blame her...I'd be irritated to (Pro Cashier) if my coworkers (Pro Desk) didn't have 5 people behind the desk 2 working 3 just hanging around chatting while I was trying to clean up a line thats 15 carts deep. This store is the opposite of FIRST standards (Yes I'm a former employee, no not of this location and no not an angry one...I actually loved working at HD, so before you go "oh this is just internal" your wrong didn't even work for HD in this state) Find, Inquire, Respect, and Thank all failed quickly and irrevocably. But solve...did they get solve?! NOPE....how could you when every employee avoids you as if your carrying the plague. Heck the only employee that I can say reliably always greets people is your Home Services rep to push AC service plans...gotta say he will always greet ya, but I find it weird he's trying to shill service plans to someone in a work shirt for a company that does most of that work...he may need some training but he is a friendly guy. Anyways this has gone on long enough, this location it the utmost largest orange blooded disaster of a store I have ever seen. Management doesn't care clearly or else it wouldn't be this bad...so I'm probably wasting my time with this review. Feel free to contact me
                                            by
                                              Good people
                                              I am happy with my merchandise
                                              by
                                                • Recommended
                                                Awesome staff
                                                Met Fred Tate, manager, he was very nice and super helpful. Will definitely continue shopping at this location.
                                                by
                                                  Experienced employees
                                                  I came in on a plumbing repair, one of your employees helped suggested a few more parts I needed which saved me a second trip thanks Home Depot.
                                                  by
                                                    • Recommended
                                                    STOP ALLOWING DOGS IN YOUR STORE!!
                                                    I was in Home Depot, North Memorial Pkwy, Huntsville, AL, over this past weekend, and I love shopping HD. However, I am sick of seeing dog poop on the floors!! Home Depot needs to ban people from bringing in their dogs because they do not clean up after their animals! I love animals and have 2 dogs and a cat AT HOME, but I do not bring them into stores for that very reason. It's disgusting!!
                                                    by
                                                      BEEN GOOD TO ME
                                                      HELLO AND GOOD MORNING HOME DEPO IS MY TO GO TO PLACE FOR ALL OF MY NEEDS IT IS AMAZING PLACE TO SHOP AT THANK S HOME DEPO FOR ALL OF YOUR HELP WITH ALL OF MY PROJECTS JENNIPHER
                                                      by
                                                        • Recommended
                                                        Nice employee
                                                        The friendly, Black lady is very helpful. She usually works the garden cash register, but she was walking by and helped us.
                                                        by
                                                          • Recommended
                                                          Appliances
                                                          Had to buy refrigerator and than dryer. Both times it was a problems getting assistance in appliances. After that everything went fine.
                                                          by
                                                            • Recommended
                                                            Great Personnel
                                                            wonderful, friendly and helpful personnel.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 577 reviews

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