Reviews for North Mesa #473

I am in the McKellips and Power store most every day. The people that work there are friendly and knowledgeable. If I’m either up in North Scottsdale or in Phoenix working on a job and need something right away, of course I’ll go to the nearest store. But if it can wait until I can get to “my” store, I’d much rather go there and let one of my friends help me out. That’s everyone for making my job as a handyman much easier!

Staff at this store has renewed my faith in the Home Depot chain. They are attentive, knowledgeable, and are actually helpful. Other locations leave much to be desired.

Thank you Don for above and beyond helping me. You did before on another visit. I appreciate the time and knowledge.

My 23-year-old refrigerator stopped working. I was on the hunt for a new one, and the Home Depot appliance specialist, Lori Solomon, was extremely helpful. The first time I visited, she spent an hour and a half with me, patiently answering my many questions. She told me about warranty options and even gave me a pen and scratch paper when I seemed flustered and wanted to take notes. Even after all her help, I still couldn't decide and needed to get home, so she quickly showed me how to easily navigate the Home Depot website, suggesting I look at the Customer Recommended score instead of the number of stars something had (80% or higher is a good place to start). The star ratings only measure a few specific features, not the overall customer satisfaction. I went home to continue my research and make a spreadsheet. After a week, I had narrowed it down to 21 fridges but realized I had even more questions. Lori had been so understanding and kind, so I called ahead to make sure she was working that day and went back to the store. She spent another two hours going over my spreadsheet, helping me narrow down my options, and walking back and forth with me while I looked at the same fridges repeatedly. She seemed to sympathize with my struggle to decide what I wanted, but because of her dedication, I was finally able to find my perfect refrigerator! She went above and beyond, she exceeded my expectations, and it was an outstanding shopping experience. I will definitely come back to see her for all my future appliance needs.

After shopping all day for a new refrigerator I was simply overwhelmed with all the information I had been receiving from each store. My husband and I decided to give Home Depot a try before we headed home for the day. We were looking around and we were greeted by Lori and from the moment we met her I just felt comfortable. She began asking what we were looking for and we told her our wants and needs. She helped us make an informed decision on what refrigerator would best suit our family. Through the process she had us laughing and was so kind it just made me feel comfortable to make our purchase with her. I appreciate the time she took to chat with us and we look forward to getting our new refrigerator. We will definitely be return customers due to her.

Purchased a color matched paint and it did not match at all. Went back with the item unopened never used and they did not accept it for return. Had to purchase another, over all bad experience, they should place a sign somewhere in the paint area letting customers know there are no return or exchanges on the paint.

I purchased two sets of mirror doors for my closet

Thank you Rhonda for making my paint experience a great experience. Working the area alone, you handled all contractors, customers and myself with pride, experience, efficiency and with a smile on your face. Appreciate your dedication and hard work - great experience.

Lisa and Tony in the kitchen appliances were very knowledgeable and helpful in my purchasing new range,microwave, dishwasher. Getting it delivered in 10 days. Installed and current appliances taken away.

I go to Home Depot because they have most of the products I want and their courteous and knowledgeable staff and I have been to most of the Home Depots in the Phoenix area the result is the same. VERY GOOD

We replaced our water softener unit with the King Eco-X 7 stage whole house salt free system-so glad to not lift those heavy salt bags! Also replaced our wall unit double ovens We replaced out double wall ovens with Bosch European Convection & Self-Cleaning units. Lori went above and beyond to educate me on my options before I chose the above product. She also greeted me, even though she was helping another customer, and let me know she'd be with me next. Excellent customer service!

Just stocking up on essential items

I try not to go here any more, I will drive an extra two miles to go to the competition these days. You have lost my confidence. The price raises are outrageous - eg, how can you justify almost doubling the price of softener salt in 3 years? There are similar price gouging practices throughout the store. Last week I went there and was looking like a very needy customer, looking for a couple of things I couldn't find. I went past, or stood in the same aisle as, at least 3 employees, and they were either on their phone texting, ignoring me completely, or seemingly just not interested in helping customers. This is outrageous.

We had to talk to 4 people before we were told that we should just order a thermostat online. One of the four was trying to sell us a whole new AC unit. Then he just walked away in the middle of my 3rd no.

Great customer service and very knowledgeable

The employees at this Home Depot consistently ask me if I need help and provide assistance when needed. There are two other Home Depots about the same distance from my home. The employees at these other two stores consistently ignore me and are much less likely to assist me.

I hate trying to find the nuts or bolts I need because they all look the same. But the big wonderful burly guy in that section stayed by me until I had found all the parts I needed! What a blessing!

This store is frequently out of stock or the online inventory doesn't match what is actually in the store. Employees are unhelpful.

need more self checkouts open as garden section had both of them closed. i only like to use self checkout

Regularly most common items are always in stock.

Everyone is willing to help

I have been it this store a few times lately and every time the service was great! I was greeted upon entering the store and asked if I needed help. They actually walked me over to the item I was looking for!! and very quick checkout time!!

Dealt with Adam and he was super helpful, knowledgeable, and informative!!! Thanks Adam

My freezer broke and I needed a new one like yesterday. Lori and Nan were amazing to get a new one and put on a Home Depot truck rental while the systems were slow. They not only helped me quickly and efficiently they were helping customers and employees at the same time. Thank you Lori and Nan you made a difficult situation so much better for me.

Employees were helpful in helping me locate needed material, but had to over buy quantity because of employees not being able to cut material length wise, only could cut width wise(artificial grass) causing me to overspend and throwing away surplus I had to buy!! Also, hate, absolute hate self checkout!!! Always a problem with system, having to find someone to help, really need to go back to an actual clerk running a cash register!!! If I have to work for Home Depot, at self checkout, I should receive employee discount!!!

The nicest woman checked us out. Her name was Michelle. She told us we could save $75 by signing up for a Home Depot card. $75 is alot! We would’ve never known that if it weren’t for her. Everyone in the store was friendly and helpful.

I have been very happy with the products and services I purchase through Home Depot. Each time I visit this location I have such a positive experience. The employees are friendly, knowledgable and so willing to help me. Whether it's a house project I am doing myself or a house project that I need a professional to do, the Home Depot points me in the right direction. I have had new lights installed in my kitchen by one of their contracted electricians. An employee helped me pick out the right tools for pulling up old carpet, laminate floor and baseboards. He also gave me great tips on how to do it efficiently! Another employee helped me pick out the right microwave that ended up being on sale. Whatever I need when it comes to home renovation I can find at Home Depot and it makes all my home projects easier to accomplish.

Looking for an AC unit and found exactly what i needed.

I like the way the store is arranged and the employees are always helpful. I also appreciate that the store employees handicapped individuals that other stores don't hire.

We needed to buy flooring to replace what had been ruined by previous water damage. Tried a couple places and this location had the perfect color that we really liked. Finally boiled down between Traffic Master Edwards Oak, which turned out to be too grey colored in person and Ardenmore Oak which we absolutely fell in love with and purchased.