#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(509)465-3700

Rental Center

(509)465-3718

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

9116 N Newport Hwy

Spokane, WA 99218

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.5 out of 747 reviews
88%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (747)
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Showing 1-30 of 747 reviews
Customer
In garden Josh, Anna, and Ethan help me unload 38 miss order bricks and reload 135 or four trips, Morgan and Stephanie help me at the service desk return and the set up a will call for the proper bricks Conner from lot and Keegan from floor stoped and help me load my trailer with the garden crew. These six associates are showing the home Depot values
by
    • Recommended
    Great Service!
    A typical Home Depot store. The staff is friendly and will acknowledge you right away, and thank you as you exit. The parking sucks! Stalls are tight fitting, ideal if they were charging for parking. The traffic lanes are narrow making it difficult to maneuver a full size pickup. Then there is the encroachment of carts parked alongside the curb, displayed yard machinery, and flowers. Carts in the parking lot are convenient, but carve out a spot for them. Look at the Spanish Springs store #3313 for the right way to do it.
    by
      • Recommended
      Retaining wall blocks
      The employees I contacted were courteous and competent.
      by
        • Recommended
        front door set
        Nick in the door department was very helpful in helping me pick out a new front door and storm door
        by
          • Recommended
          Comments on experience at Home Depot
          The 7-piece patio dining set that I picked out at the store was NOT the one delivered to me. After a s couple of phone calls that were 'run-arounds"...one of which was ad "disconnect"...and aromise to call me back, I gave up.... I contacted the delivery driver. He expedited my communication. I am now hopeful that the "wrong'' product will be picked up and the "correct" product will be delivered.
          by
            • Recommended
            Amazing customer service!!
            When I came into the store I was a little overwhelmed because I've never made this large of a purchase before. Your appliance specialist Darlene Hastings made my visit comfortable and helping me, being as knowledgeable as she is, to make the right choices on the appliances that I did purchase. She let me know about all the prices and all the discounts that I could receive. I could not have asked for a nicer person. I haven't received my appliances yet not until May 31st and I will send pictures then
            by
              • Recommended
              Product missing from the shelf sitting in top overstock never unpacked
              Went into the store, looking for a few things left with little more than I essentially needed in the process of building a house. Home Depot used to be one of my go to destinations. Whoever is running the company these days needs to be fired and some serious evaluations of your policies needs to go under review.
              by
                help wanted
                there is a certain characteristic facial expression peculiar to home depot employees that i receive whenever i ask for assistance. it is a blank, rather bovine stare, as if i were from another planet or was invisible. no verbal response, just that stare. this odd occurrence is rare only by the fact that isle employees are so hard to locate, kind of like ghosts.
                by
                  Great employee help
                  We needed to order the item we wanted. Your employee Bobbi helped us and was great to work with. Mary also got involved and she too was a pleasure to work with.
                  by
                    • Recommended
                    Outdoor carpet delivery
                    Delivery man BAILEY was very friendly and put the very large roll of carpet in our garage exactly where I wanted it.
                    by
                      • Recommended
                      Our kitchen remodel
                      We highly recommend Amy in their kitchen remodel/design center. She was absolutely amazing! We could not have completed our kitchen remodel without her expertise and knowledge. So thankful she was available to help us! Thank you, Amy!
                      by
                        • Recommended
                        Personal
                        The people were helpful and more than willing to assist through all mistakes
                        by
                          Poor Parking N Spokane
                          Home Depot Parking in N Spokane is difficult. Big trucks, contractors, and citizens don't mix well in tight spaces!
                          by
                            Good
                            I constantly use home depot services,,
                            by
                              • Recommended
                              Horrible parking lot
                              This Home Depot has the worst parking of any home depot I’ve ever been to.
                              by
                                Helpful associates!
                                This time of year everyone wants to work on their yard & garden. My Home Depot is well stocked with flowers, shrubs, trees. Many of the associates have worked in the landscaping business & can offer great advice. I was looking at roto-tillers for my garden & one of the associates helped me find a great battery operated tiller. His advice saved me lots of money & time!
                                by
                                  • Recommended
                                  Excellent customer service!
                                  I was having some trouble with an online purchase, decided to go to the store and Bryan F. Helped me with my purchase, acquiring my purchase and loading it into my car!
                                  by
                                    • Recommended
                                    Spokane Northside Home Depot Review;
                                    I made two purchases a Whirlpool washer and dryer and ordered a blind and dealt with two different sales people. Both were very helpful, knowledgeable, informative and though professional they were very down to earth and made you feel you were their only customer. were
                                    by
                                      • Recommended
                                      Flooring department rocks
                                      Shout out to John M and John S for helping us get a grill in a box. They were crucial in securing a new bbq that would fit in the back of the jeep. They followed safety rules to drop a pallet which held the one we wanted and did it in an extremely timely manner. Thank you again John M and John S.
                                      by
                                        • Recommended
                                        Great Service!
                                        We purchased windows and doors for a new house build. Great experience with Shelly!
                                        by
                                          • Recommended
                                          Need more check out lanes, not self check out
                                          Need more people in the isles to help. Never can find one when I need one. Also I much prefer check out lanes with checkers. Hate the self check out.
                                          by
                                            • Recommended
                                            Great Associates to Help You
                                            I go to this store very often. I'm an avid DIY and have been for many years, so going to the HD for "stuff" is a frequent task. I have yet to experience anything but great customer service. The associates I come across are proactive in asking if you need help, will walk you to aisle the product your looking for is on, and acknowledge you when you come in and leave. Sure, there are days it is super busy, the phone is ringing off the hook, and everybody needs help at the same time. Give 'em some grace, as I've seen them doing the best they can when they are short handed. I've been in this store probably 200 times or more and consistently have had a good experience, so I would have to say the poor reviews might be true but an aberration from the norm.
                                            by
                                              Very busy store
                                              The staff is great. They are always very helpful. Online showed 3 of what I wanted but only 1 on the shelf. They are always stocking and have the shelves most full every time I go there. Very well managed store.
                                              by
                                                • Recommended
                                                Help
                                                Getting back to hiring plumbers to sell pipe and electrician to sell light bulbs is a step in the right direction.
                                                by
                                                  • Recommended
                                                  Make Telephone service better
                                                  We hate your teleprompter system and would very much prefer a real human being answering the phone and directing us to the appropriate department.
                                                  by
                                                    Sorry to see management change.
                                                    I will miss the expertise, commitment and kindness that Jay offered as store manager. It was a major reason I kept returning to Home Depot.
                                                    by
                                                      • Recommended
                                                      Manager can’t do a good job
                                                      I spent 7K on an order for Wood, Windows and Doors, and the Manager screwed up the whole order. I was put out and lost $600 paying people to help me and the delivery didn’t show up for an extra 3 days. I feel Home Depot owes me $600
                                                      by
                                                        Great Staff
                                                        always great service!!!!!!
                                                        by
                                                          • Recommended
                                                          Great Store
                                                          Jan & Brett where a big help with my order. Good people make Home Depot Great.
                                                          by
                                                            • Recommended
                                                            Good place
                                                            I bought flooring for our house
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 747 reviews

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