Reviews for O'Fallon #3015

I brought these planters because they goes great with my decor.

I recently purchased four appliances from Home Depot, and it has been a complete nightmare. Not only were both my stove and microwave delivered damaged, but the customer service to rectify the situation has been abysmal. Promises were made to send a new handle for my stove and to repair it, but no one showed up. The delivery of my new microwave was rescheduled twice, forcing me to go to the store for a refund and purchase a new one elsewhere. As a long-time customer, this experience has been incredibly disappointing, and I will never trust Home Depot with another appliance purchase again. Buyer beware of their poor quality control and unfulfilled promises.

We were so impressed with the amount of times someone asked us if we needed assistance or help finding what we needed. I’ve been to other HD and we had left feeling like we must of smelled because not once were we asked if we needed help.

I set an appointment on the website for someone to measure my space for carpet simply because I was assuming Home Depot was like many other businesses and would actually prefer that you do that. Not only was I mistaken, when I went in to double-check my carpet choice, Caleb was so knowledgable and helpful that I'm so grateful I went to double check. Both he and Tony (and Gary, the man who measured our space!) made the experience fun! I enjoyed the appointments so much, that I'm glad I needed to go in to make the purchase. Caleb also ensured I got the financing I needed. All around five stars

Home Depot had exactly what I needed to get my power washing job done !!

i was given misinformation on delivery and eta by staff on kitchen cabinet purchase.

All well with new purchases

They price matched an earlier purchase from the week in a later week's sale.

My father is a Veteran and jumped through many hoops to get his card active. So we shopped at your store specifically for his discount only to find out at checkout that his card had been deactivated by Home Depot. Staff did absolutely nothing to help us, basically just threw their hands up like, there’s nothing we can do🤷🏼‍♂️ I still made the purchase but will not be doing business with Home Depot anymore

I recently started my kitchen remodel project and Don, in the cabinets department, blew us away with his attention towards every detail! I highly recommend traveling to the O Fallon store for your kitchen needs. I must add that all their stores deliver a great shopping experience and I’ve always loved going to Home Depot. Thank you Don!

Whether it's at gardening, electrical, plumbing, kitchen and bath, appliances, or hardware, the floor associates work as an excellent team everytime I shop your store. Thanks for keeping your store clean, tidy, and full of great merchandise.

I came to look at stoves and ended up buying both stove AND a refrigerator! Both happened to be on sale, and I didn't mind waiting for them since they were out of stock. Home Depot employees are always so helpful and friendly!

One of my projects is supposed to be simple ,but the lack of visually seeing it performed , truly handicaps the diy. Like I need to replace a switch and make it still a switch but also a socket. How do it do that myself? On my own? Then,there are other jobs I know I can do if ... You show me how! As a small child,I knew that hammer or that screwdriver doesn't care who's using it ‼️ It's there to get the work done , it just needs the know how to get it done ‼️😅👍🏼💖

The Home Depot store in O'Fallon Mo. has been my home improvement "GO-TO" Store for a number of years. The employees are friendly and helpful and because of their experience, the people in Electrical, Plumbing and Building Materials have been able to help me pick the right products and give me tips on what to do and how to do it. On the rare occasion that I have had a issue with a product, they have solver my problem quickly.

THE MGR DOUG WAS GREAT TO WORK WIT AND GREAT CUSTOMER SERVICE

Been going here for years and everyone there is very helpful and polite. If there is an issue, they do their best to figure it out and make sure you are a satisfied customer. Been over 15 years going there and never was I disappointed. The ProDesk is phenomenal Annie, Andy, and Joe, thank you for everything throughout the years and many more.

Let me start by pointing out that this store is in Missouri and I live in Florida. A few days ago I started getting emails and notifications on my phone about an upcoming appliance delivery. I haven’t purchased any appliances, so I immediately checked my cards and Home Depot account to make sure I wasn’t hacked. I wasn’t. What did happen was that someone in Missouri made these purchases and somehow was added onto my account. Now I’m getting her email updates, I have a copy of her protection plan, and I have her personal information. I can tell you when and where her washer and dryer will be delivered and I see how she paid for them (she did get a good deal, they’re a nice set). I called customer service (who was obviously working remotely because she had screaming kids in the background) and the rep didn’t seem concerned. She just said it was probably a typo. I don’t care how or why, I’m asking you to fix it. She then forwarded me directly to the store manager’s line where I left a voicemail and did not receive a callback. Mistakes happen, I get that. I’m very disappointed in your lack of effort to correct the problem.

Great customers service from Chris Piel in the appliance department. Very helpful and honest . Would buy an appliance from him again.

Everything is wide enough that you can turn around and look at things. The staff are so helpful and kind.

I use to love this store. Until they started having no cashiers. I don’t want to check myself out. I pay a lot of money for the products at Home Depot. Least they can do is hire a human to say hi and take my money. This goes a long way with not all but most customers.

Everyone in this store is great. The folks in customer service / order pickup are awesome. Joe, Bill, Dan are great. Chris and Chis in the garden center are knowledgeable.

I bought some light bulbs and they light up! Woo hooo!!!

I was looking for a specific item and this very nice employee helped me research it to see it it was in the store. By golly, it was and he went to find it before it hit the floor and loaded it on the cart for me. He was such a gentleman! We need more people like this. He made my visit very welcoming. Thank you!!

Was real happy with the process from start to delivery. The freezer was delivered on time. When it came it was damaged and they took it back and set up another delivery date for the new one. It was delivered today 7/18/24 on time. There is one exception the door was to be hinged on the left side and it was hinged on the right. Otherwise real happy with everything.

Dan was very helpful in checking me out and went above and did more than he had or needed to. Appreciate him dearly.

Manager was rude and unprofessional

We purchased an appliance recently at our local Home Depot. The employees were friendly and knowledgeable. They answered any questions that we had and helped us choose the best product for our needs and wants.

Joe King, an employee at this location, went out of his way to provide exemplary customer service - friendly, helpful, knowledgeable, and efficient. He answered all of my questions with patience, while also sharing his own opinion and expertise. He helped me pick the best product possible in my budget and also for my needs (home project). I will seek him out the next time I visit this store again - he is that awesome!

I compared prices at three other places and Homedepot had the best. Jessie had the best customer service I have ever received.

Although I eventually found what I was looking for, it would have been helpful if an employee would have asked what I was looking for. I passed several employees and it was almost like they were avoiding eye contacts so they wouldn't have to help anyone.