Reviews for Odessa #562

I wasted time and fuel to receive wrong ordered parts. The parts I received don’t correspond to website part number resulting in wrong parts delivery and NO attempt made by employee to have the issue fixed so others won’t have to experience what I did.

Use the home depot app. It tells you where the item you’re looking for is and the app shows you various items you scan through to find the one item in your list. I say use your app cause the employees all seem busy with their own thing or busy helping other customers. And helping the customers usually take about 20 minutes plus.

Am enjoying the ceiling fan and kitchen faucet. Our son had no problems with the installation.

Employee noticed me looking for 2×4's and showed me exactly were the ones i needed were located. I was standing in line and a young lady 4 registers down got my attention and helped me check out. That helped me get in and out of the store quickly. The 2 lady are great at their jobs.

We hired guys for a siding job on Saturday. We placed an order for Saturday morning material pick up order. We got a call literally as we were leaving the house to get the order Saturday morning asking if it would be alright if the order won't be ready until 3 pm. Uh no. We had guys lined up and were paying them by the hour. She said they were unable to fulfil our order because they did not pull the order before they set up the monthly kids workshop in the siding isle. I have kids myself. The last time I took them, the workshop was set up in the classroom. Why would this location choose to set up the workshop in an isle where they had money pending to be spent in? Makes absolutely no sense and was poor management planning to do so. We ended up spending an additional 3 hours jacking around with the store trying to get our material that we wasted with our labor. We had to drive to the Midland Home Depot location 20 mins / 16.2 miles away. Upon arrival to Midland, the vibes were all different. The store was peaceful, not chaotic, organized, ample employees around to get things done (which they did). Opposed to the Odessa location. The lines are so long you can not efficiently travel the store, employees are hard to get to stop to help you, and obviously online ordering should not be an option until they get their crap together. This location has lost my loyalty and I will now drive the extra 20 minutes to the better managed location, because I will never do this nonsense again!! PLEASE SOMEONE READ THIS PART -- The Odessa location for the last year or so has had so MANY CUBANs or foreign spanish speaking men that hang outside the Pro doors. They are constantly walking up to customers asking if they need help etc. because they expect a tip. This is how they are making money. To someone native to Odessa, this is frustrating and annoying for a company to allow these people to crowd the entrances and stores to do this. As a woman as well, it is very alarming for random men to be walking up eagerly asking me questions in an unknown language. PLEASE GET REINS OF THIS LOCATION. THIS IS AWFUL!

Representative impressed us with her manner of handling her job, how quickly and smoothly it went.

Glad you carrry the T-5 wedge base bulbs. 5W. The lady who helped me was excellent. She looked them up at customtservice told the aisle and bin number.👍🏻👍🏻

Most items were out of stock. Boxes on shelf were full of wrong items. No help! Asked for help twice, heard the PA announcement but no one ever showed up.

Love shopping this store. Managers and staff. Treat you like family. Store Manager is amazing. Managers, Carley and Jordan. Always make sure. That, I find everything. That I’m looking for. Wouldn’t shop anywhere else. Thank you