Reviews for Orange City #6323

We bought a John Deere from Orange city location but unfortunately they sent the mower from another location in Oviedo Florida, It had missing parts , Rusted under hood and a lot of visible scratches,

I purchased a propane grill, one in a box to be assembled for me. I returned to the store to pick it up and when I got it home in the sunlight, I noticed that there were chips in the finish and Home Depot staff it seems tried to cover it up with a black felt tip marking pen. There were other chips and rust spots--even ones next to inspection "Pass" stickers.

20 years ago, 2 of my children started out their working carriers at Home Depot. The store was very professional, clean & organized. Having to pick up our kids almost every day for 2 years, we got to see the intimate working of the store. Now, the store is cluttered, & many holes in the shelves where stock should be. Main isle was so cluttered it looked like a market in Tijuana. So many flat carts were in the parking lot, we had to drive to the left because they occluded the driveway. There were 3 carts in the cart stall as you enter the store. Finally, heaven forbid you have a question. Almost no staff! This visit was at 3 pm. You should fire the managers and start from scratch. The only reason I shop at HD and put up with it is the 10% military discount. Shameful!

Makes an enjoyable experience of both my shopping and my Spark pick-up and delivery excursions from The Orange City Home Depot.Thank you kindly for your excellence!!

As explained earlier, I wish Home Depot would reinstate the 10% discount on lumber to the Veterans. Home Depot gives more then that to the pro.

I needed to make an expensive purchase for a home remodel and the lady who help me at the service desk made it a pleasure. She had me double check the order and made it fun and entertaining while I waited. Truly a pleasure.

My purchase had an offer and at the service counter a young lady adjusted my free item with no hesitation and thanks.

I shop there all the time it's a great store the employees are very helpful

Staff was helpful and friendly. Very knowledgeable. Helped me find the item I was looking for with little to no wait. The store looked well organized. And they had everything I needed.

Had Home Depot install our entire house with flooring and was worst experience when material failed and Home Depot would not stand by their warranties!!!

We went to the same Home Depot for 23 yrs (Brandon,Fl), Moved to Orange City in November of 2024 and the very first time in the Orange City Home Depot I received GREAT CUSTOMER SERVICE (even wrote a very positive riew). We have not had a single negitive experience at this location, we are always greeted by store employees if they are not already engaged with other customers, I have not met an employee who is not eager to lend assistance or to answer a question of where a product might be. Having just recently purchased a home in Orange City, I required some help ordering home improvement/upgrade items that required ordering and delivery, I had no problems finding someone to sit down at a computer help me get the items I needed ordered and arrange delivery for me. The employee made it so smooth and easy to accomplish what I needed it was such a relief to have such great customer service. We love the Orange City area and we love this Home Depot!

All staff members said Hi

Enid Pierce was the employee who helped us throughout our entire process in the Orange City store. She helped us with purchasing a washer and dryer. We also purchased a drill in another department which she happen to be walking through and she helped us get it and ring us out once again. Thank you for such great customer service. It really made that experience so nice for my husband and I. We will be back. :)

I have not yet received the appliances but I can say Kaitlyn was amazing!!!! She was very patient I didn’t feel rushed and felt super happy with our purchase in the end! She was informative and will honestly be back as we just bought a home and need other things I will make sure she’s in lol loved her 🥰

Susan was fantastic.

Mayra help me order merchandise on line because the store had none in stock. Marya said have a happy Holiday and thanked me for my military service then gave me a hug which seemed very nice. Oh ... just one other thing the Christmas Trees are very expensive. I'll be back .

I get anxiety shopping at home depot the employees are never around to help find anything and they do t help when your confused about something

Love home Depot in orange city Florida, everyone is so friendly and helpful 🙏

Manager Carlos and Robin in front Customer service was great! In my purchase of water heater.

Visit your store 3-4 times week, this week I injured my knee. Colton one of your associates came up to me asked if I needed assistance. He pushed the cart 600lbs concrete, to the register, loaded my truck. Cant say enough good things about this young man. Helped me, was very polite. Look forward to seeing him again

During a hurricane approaching you guys are always the best. Great job

I couldn't believe I went to buy a toilet I'm handicapped the life of me I couldn't find an orange vest anywhere I find one in appliances he's trying to help me in plumbing/toilet he didn't know much and was very snooty in the way he replied to me I'm going to be nice, then they sent over some guy that was supposed to know plumbing because the plumber wasn't back from lunch yet and he wasn't sure what I needed the only reason I went to the physical store because I'm handicapped was to get the right toilet in the right hardware to finish my project I literally would have been better off googling it and finding the sizes and buy them one of each I think there was 3/8 and 7/8 anyway that guy was clueless, when I picked out the toilet I wanted they called a woman to move it the kid they greeted me when I pulled up my truck and got me your electric cart came with the flat cart that young man and the woman walk me all the way to the register then the woman left the young man almost put the toilet in my truck and came back to the double doors and we laughed about it I told him put it in the truck I'll give you a big tip 🤪 but your employees stuck firm to his guns. In my opinion this is the exception not the rule at this location.. I'd like to give a shout out to that young man that got me the electric cart and the.WOMAN that helped get the toilet down without dropping and smashing it. I wish I would have got both of their names they deserve a pat on the back . I needed professionals to make sure I got the right toilet and the right parts that's why I went to the store I could have ordered it online got it cheaper than what I paid for it got it shipped to my house and brought it to my house next day but I wasn't sure of the size I should have bought the parts for both sizes and return to the ones I didn't use it would have been less of a headache in 95° heat

I received excellent service from the moment I entered the store to checkout thanks to the assistance of an Associate named Enid. She assisted me with helping find exactly what I needed and completing the checkout as well. Simply an awesome experience!!

Easy to find things especially if you have the App

I want to report a deeply disappointing experience with Supervisor Michael at Home Depot. He was incredibly rude, unprofessional, and even tried to provoke my husband by insulting me. On top of that, one of his employees lied to us, claiming the express checkout didn't accept cash, which we later found out wasn't true. Michael, who was in a wheelchair, showed complete disrespect toward us as customers. I can’t understand how someone with such a lack of professionalism is allowed to represent Home Depot. His behavior was shocking, and I regret not being able to record it. He went as far as cussing at me and provoking my husband simply because I asked for his supervisor’s name, after also providing incorrect information about a product price.

We very often shop there for our house and property needs. Last week I forgot to pack out some stuffs in my truck and left in the parking lot area. We came home and realized that we forgot to load some thing and left it in the parking lot. My wife called the customer service and explained the issue. Few hours later the customer service representative called us to pick up the items we left behind. Now we love more to shop there with confidence.

Unhelpful, scarcely found aisle help. Manager is MIA and NEVER available for feedback from customers. Store is dirty, disorganized, poorly stocked, a general disgrace!

Courteous and helpful employees who know their store’s aisles. Pleasant atmosphere, clean, and floors cleared of items that may have been on the floor earlier.

Want in to HD at 2:30 on Thursday afternoon to get some paint. During my visit I was a]reached by a woman who barely spoke English... I think she was selling A/C. Saw several employees milling around chatting with each other. Took 10 minutes for someone to show up in the otherwise empty paint department. Fella was good at his job. Not impressed with the store overall.

Don’t by windows here if you need them un damaged and Or replaced in a hurry. They say it’s the supplier fault. I asked if they manage the supplier . They look at you like you’re joking…! I asked them to get with corporate and or the supplier to expedite it. Nothing happens and I am sitting on a property flip for 5 weeks now. Waiting for a replacement.