Reviews for Orion Township #2743

I bought a toilet that Home Depot app listed at $229 but at checkout rang up at $279. Unsatisfactory….screen shot of Home Depot app sales price not honored at checkout included.

Dwayne from plumbing went above and beyond when he helped us, even though we weren’t even in his department. First he helped us find the 6x6 beam we needed, and then hand sawed it for us as it was too big for the electric saw! Best customer service ever!

Ordered over the stove microwave online, to be delivered. When guys came with the oven, they were not aware they were supposed to install it. They took out my old one and then told me the new one would not fit due to a tiled backsplash. Took the new one back to the store, but left black permanent marker on my grey tile, which I certainly hope is covered by the next new oven or you'll be hearing from me. I DID get the gift certificate back, which I had used, but my credit card does not have the remainder of my refund credited. Went into the store the next day, and had an employee help me. Talked me into no-name oven, but the stainless steel oven was not in stock there. He stated the Lapeer store had it in stock, if I wanted to drive there. I asked if I should purchase it at the store we were in and just pick it up at the Lapper rd store. Or just buy it there. I was told to buy it at the Lapeer store. Went to the Lapeer store, they did not have the same oven in stock and told me that wasn't a very good brand anyhow. Talked me into a GE which isn't going to be delivered until the 19th. I'm anxiously awaiting!

I am a frequent shopper at Home Depot and the Orion store is the closest to my home so I go there the most. I have been a customer here since they opened about 25 years ago. The staff is super helpful and friendly, which makes it a better experience than I have had at some other stores.

Old faucet leaking and had to replace it quickly

My cashier kim was a great help and a pleasant person to deal with.

It never fails that the employees leave equipment in front of shelves at this store. There should be designated areas to keep equipment such as the movable stairs, pre ordered items, and fork lifts so they are not always blocking the aisles. Also, if you're going to mark items down then clearly mark them. The cashier practically accused us of trying to steal wood that was supposed to be marked down 70% because the purple paint wasn't visible enough. This did not set well with us considering we go here a lot.

I shop here in lake Orion often

I have been here many times, everything is generally clean, the staff are very friendly and helpful.

Purchasing any kind of installation services is a nightmare! First, it take forever for the store to do the paperwork. Then it take another eternity to hear from the installer. Then you wait and wait and wait for the installation to happen. If your lucky, the installation is completed on the first visit and done correctly. I purchased a toilet and only wish I could have installed it myself. I'm a 70 YO man and can't manage the weight of the toilet.

Store has friendly employees and seems well organized. Usually has what I’m looking for.

Great customer service. The woman in the garden section during the day would above and beyond. Asked me if I was a veteran for my extra discount. Very knowledgeable on what I was purchasing. And so friendly. Wish I had her name, but she’s Garden Center, Lake Orion during the day.

I attempted to purchase a freezer from the Lake Orion location and was told I had to special order it by the girl at the customer service desk named Cindy. Cindy was apparently too tired or lazy to verify that there were five already in stock at the store. She then proceeded to special order one for me that would not arrive for 22 days. I found this unacceptable. I returned to the store two days later after being told by another employee that there were five in stock and that I wanted to get one of those and just have the special order one go into the stores inventory. Cindy was unaware that I had prior approval from a store supervisor and it was annotated in my sales notes. Cindy then continued to tell me that I could not do what I wanted to do until I advised her to go through the notes and she would verify exactly what I had told her. Not to mention, Cindy was not even the cashier that was waiting on me but she took it upon herself to put in where she didn't belong and try to control the situation. Realizing she was extremely outmatched by someone who had taken proper notes and documented everything that needed to be documented Cindy then attempted to just outright lie about inventory, Appliance stock delivery and inventory. Cindy was not aware that I used to work at the Home Depot and handled Night freight. Again I was able to shut her down with every statement she made. Cindy then went back and coward in the corner and was not heard from again. These are the types of people that work harder at getting out of work then actually taking the time to do their job correctly. Everyone else at the store does an incredible job and I have never had a problem and have been a regular customer here. I will continue to go and not allow One Bad Apple to spoil the entire bushel

If you can find a living being, don’t excited because they won’t be able to help you anyway. Go to the place with the helpful hardware people if you want good advice.

Ask for Robin to assist with all your lumber needs :-D

We did a kitchen with HD and constant delays on deliveries, damaged product and unkept promises. Recently purchased an all in one bath sink/cabinet. Totally broken in carton.

The younger white female who made the paint was not friendly and seemed to be irritated with my presence, and with me asking questions about the paint process and cost (only customer she had). I believe it was race based. I am a black war veteran.

Lisa assisted me in purchasing and returning propane tanks for barbecue. She helped remove old one from car and place new one in car.

All employees went out of their way to help locate purchased items.

Found a solution for me to a broken entry door handleset that did not require an expensive replacement.

Chloe was very nice and helpful

Staff was informative, congenial and went out of their way to help.

My girlfriend and I walked through the door and were immediately greeted by two employees eager to help us find what we needed. It took a second to figure out who was gonna help because they both wanted to help so bad. Store was clean, easily found everything we needed, and overall the best shopping experience I’ve ever had.

Home Depot Associates (especially Cindy) are always are so helpful and nice. I know the store and like how everything is clean and available.

Employee named Duane. White man in his 60’s. He helped educate me on the wood I needed, how to choose good cuts of wood, what kind of straps to buy to safely haul it home then he loaded it in my truck and taught me how to use the straps I bought to strap it down safely. Because of this man I now know how to choose the wood, load, and strap it when I need to replace more boards on my deck. If everyone took the time to educate people, like this guy did for me, the world would be a better place.

Many other home improvement stores it is difficult to find employees for help, home depot they seek you out and ask if you require assistance.

Manager Brett went above and beyond for me

TERRIANNE IS BEST EVER IN THE WORLD

When I was in the store today I had at least 3-4 employees ask me if I needed help. Tym was especially helpful with my lumber experience!

I had a great time shopping at this store location. My father and I love looking at tools together and looking for deals on black Fridays. The staff was very friendly!