#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(713)349-1458

Tool & Truck Rental

(713)349-1470

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

5445 West Loop South

Houston, TX 77081

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.5 out of 580 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (580)
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Showing 1-30 of 580 reviews
Employees and check out personnel always very helpful.
Employees and check out personnel always very helpful.
by
  • Verified Purchase
  • Recommended
Easy to find products, friendly and knowledgeable staff, clean store, and easy and quick checkout...
Easy to find products, friendly and knowledgeable staff, clean store, and easy and quick checkout. Definitely would return back here for more future home improvement purchases.
by
  • Verified Purchase
  • Recommended
The people are really helpful.they help Me to place my new tool chest on the truck the only th...
The people are really helpful.they help Me to place my new tool chest on the truck the only thing i would like to seee is more tool chest in the store soo people can get a better idea of what they buying online .
by
  • Verified Purchase
  • Recommended
I returned a product that I bought online and it turns out the product is not what I want. Then I...
I returned a product that I bought online and it turns out the product is not what I want. Then I returned it to this store. It's very convenient that I can return to any Home Depot store. The return is very quick.
by
  • Verified Purchase
  • Recommended
Great Location
Great Location
by
  • Verified Purchase
  • Recommended
The advertised price hardly matches the cash register price in this store. Beware, if you are no...
The advertised price hardly matches the cash register price in this store. Beware, if you are not checking while the cashier is scanning it you may be paying more. The associates not friendly at all except one or two at the returns counter.
by
  • Verified Purchase
This location has improve in stocking everything I need to remodel my clients propert
This location has improve in stocking everything I need to remodel my clients propert
by
  • Verified Purchase
  • Recommended
I order a lot online since I have limited mobility. The online pickup staff are so helpful and pa...
I order a lot online since I have limited mobility. The online pickup staff are so helpful and patient and the model employee of the store is 'Prince' . He is sooo knowledgeable and helpful that I cannot stop complimenting him. You need to interact with him and his colleagues to understand what an extraordinary person he is!!!
by
  • Verified Purchase
  • Recommended
Employees are friendly and there when you need them. Cashier greet you and also help you with no...
Employees are friendly and there when you need them. Cashier greet you and also help you with no problem.
by
  • Verified Purchase
  • Recommended
Great service
Great service
by
  • Verified Purchase
  • Recommended
I feel the store is very well organized. The staff is usually helpful, curtous, and fun!
I feel the store is very well organized. The staff is usually helpful, curtous, and fun!
by
  • Verified Purchase
  • Recommended
I ordered online in the evening and they got my order ready in 30 minutes and had me in and out o...
I ordered online in the evening and they got my order ready in 30 minutes and had me in and out of the store in five. Very good.
by
  • Verified Purchase
  • Recommended
I was very please with my visit today. Home depot have excellent employees with great customer se...
I was very please with my visit today. Home depot have excellent employees with great customer service skills. The product I was looking for I was unable to find it and the gentlemen that help me out today was very knowledgeable about the product. He also explain to me on how to use it because I was not familiar with it. I would recommend anyone that is looking for a home improvement store I would give your store name and location first. The store was very clean and all the product was very much visible. Thanks again for making my experience great!
by
  • Verified Purchase
  • Recommended
The staff is so helpful and go out of there way to give top service. A huge thank you to Jade!
The staff is so helpful and go out of there way to give top service. A huge thank you to Jade!
by
  • Verified Purchase
  • Recommended
Friendly associates and store was clean!
Friendly associates and store was clean!
by
  • Verified Purchase
  • Recommended
Great customer service Rosalyn was very knowledgeable and what she was helping me with
Great customer service Rosalyn was very knowledgeable and what she was helping me with
by
  • Verified Purchase
  • Recommended
Store had sufficient people around. Had to find someone to help me with bumpers for my toilet se...
Store had sufficient people around. Had to find someone to help me with bumpers for my toilet seats; he was a guy from lumber, and very nice. Not sufficient help for light bulbs. I suggest regular seminars for light bulbs.
by
  • Verified Purchase
  • Recommended
Our cashier, Sandy at the Pin Oaks store #0566 wAs very professional , friendly and helpful.
Our cashier, Sandy at the Pin Oaks store #0566 wAs very professional , friendly and helpful.
by
  • Verified Purchase
  • Recommended
Wonderful experience! Joey help us find everything we need in multiple areas of the store. Nicole...
Wonderful experience! Joey help us find everything we need in multiple areas of the store. Nicole made sure the check out went smoothly and we did not leave anything behind. I purchased a bird feeder and left it on the counter' Nichole ran out into the parking lot to give it to me. Everyone had smiles on their faces today.
by
  • Verified Purchase
  • Recommended
The store was clean I had no problems finding my way around and the employees were very helpful.
The store was clean I had no problems finding my way around and the employees were very helpful.
by
  • Verified Purchase
  • Recommended
The store is too friendly
The store is too friendly
by
  • Verified Purchase
  • Recommended
Better than some
Better than some
by
  • Verified Purchase
  • Recommended
Store was very neat and clean. I was helped immediately upon my arrival, the cashier was friendly...
Store was very neat and clean. I was helped immediately upon my arrival, the cashier was friendly and very pleasant. Demond in Electrical provided me with fast and convenient service. I enjoyed my shopping experience and plan on coming to this location in the future.
by
  • Verified Purchase
  • Recommended
Great store. Neat, clean, well stocked and staffed by very professional help. Good experience.
Great store. Neat, clean, well stocked and staffed by very professional help. Good experience.
by
  • Verified Purchase
  • Recommended
Friendly and fast checkout!!
Friendly and fast checkout!!
by
  • Verified Purchase
  • Recommended
I like it
I like it
by
  • Verified Purchase
  • Recommended
More attention needs to be paid to helping customers load up their purchases. The entrance into ...
More attention needs to be paid to helping customers load up their purchases. The entrance into the loading area is still blocked and no employee is on duty to open the fence/gate if you approach in your vehicle. Customers (sometimes) help other customers to load heavy and awkward items into their vehicles while Home Depot employees stand by idly and watch. Carts and shopping baskets are not properly cleared from the parking lot and they take up much needed parking spaces as this store is still very busy after Hurricane Harvey.
by
  • Verified Purchase
  • Recommended
Leo was a big help on my visit to the store.
Leo was a big help on my visit to the store.
by
  • Verified Purchase
  • Recommended
Really nice store
Really nice store
by
  • Verified Purchase
  • Recommended
Love this store and the customer service staff! It is close to my house, well stocked and the st...
Love this store and the customer service staff! It is close to my house, well stocked and the staff is always attentive and courteous. We had an issue with my order and availability. Ms. Nausha did a product search, located the needed items and made sure they were delivered to my satisfaction. Thank You Home Depot!
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 580 reviews

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