#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(904)855-3130

Rental Center

(904)855-3100

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

9520 Regency Square Blvd N

Jacksonville, FL 32225

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Customer Store Reviews

  • 4.6 out of 692 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (692)
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Showing 1-30 of 692 reviews
Needed pre-cut boards for child’s bed which broke due to jumping on mattress!
Problem solved! Found similar but better boards to insert between existing boards on the bed frame.
by
    • Recommended
    Helpful and good products
    I went to all the home improvement stores in the area and found better products here and the service was outstanding.
    by
      • Recommended
      Helpful sales associates
      Steve in appliances was friendly and very helpful.
      by
        • Recommended
        Accused of taking the wrong product.
        Employee was rude and accusing when I began to load my mulch because there was no one there to assist. Unacceptable behavior Better staff training is needed. I was treated like a criminal
        by
          Helpful employee
          Haven in the flooring department is the best. She is very diligent and most helpful. She was scheduled to take her lunch break but would not go until after she solved the problem with my estimate.
          by
            • Recommended
            HELP FORGET IT
            Years ago HD hired well trained experianced employees Now no knowledge, no experiance, no help.
            by
              My Favorite location
              I very pleased with the large selection of garden plants and stocking
              by
                • Recommended
                The one stop shop.
                This store is always open. It seems like seven days a week 10 o’clock at night all 6 o’clock in the morning. I love it and they’re so convenient. They have everything I could ever ask for there. I buy all my tools from there. Life would be so difficult without Your store. Thank you again.
                by
                  • Recommended
                  Great Experience
                  I had a great experience at this location. From front desk to hardware dept to Pro desk. Everyone was friendly and helpful.
                  by
                    Excellent customer service
                    Or assisted with superb customer service.
                    by
                      Bad customer service
                      Cashiers have private conversations about inappropriate issues while checking out customers. The cashiers don’t take pride in their jobs and place their personal feeling about doing their actual job. There was a cashier who was a Naval veteran who was the only person actually doing his job and no engaging in ridiculous conversations while at work.
                      by
                        The BEST Home Depot in NE FL
                        Thank YOU to all of the Regency local associates. You always are available and ready from homeowners to builders.
                        by
                          Returns
                          I went to return something I picked up by mistake, I was part of a extremely long line because a Contractor ,they should have there own return area as well
                          by
                            • Recommended
                            Exceptional service
                            This Home Depot runs like a Publix store, but here's where this Home Depot is different: you don't expect this type of customer service. It's like a virus; the entire building is infected with providing great quality service 😀.
                            by
                              • Recommended
                              Military discount
                              Military discount is a joke been there 4 times had a problem every time.how come they can't fix this
                              by
                                Home Depot employee was very helpful
                                Braddy waked by and saw me staring at some equipment, stopped, and asked if I needed any help? Yes I replied. He immediately stop what he was doing and answered some questions and not only pulled the equipment I wanted he loaded the equipment in a cart and stored it at the service desk until I was ready to go. It was a pleasant experience.
                                by
                                  • Recommended
                                  Great store to shop
                                  I do a lot of shopping at Regency.
                                  by
                                    • Recommended
                                    Great products!
                                    I'm happy with the products I've purchased!
                                    by
                                      • Recommended
                                      Nice employees.
                                      Winnie and with just a picture of a paint sample and was helped by the lady at the paint counter, she was able to give me exactly what I came in for. Checked out with the sweetest rep after going in without my car she was able to put in her numbers and pull my card up by my drivers license.
                                      by
                                        • Recommended
                                        Get it while it's hot
                                        Always score the good purchases in the discounted section. Always looking to save as much as possible. Saved almost 50 percent on special order flooring that wasn't picked up. Looked better than what I was going to get at half the price
                                        by
                                          • Recommended
                                          Tina Great Customer service
                                          Tina went out of her way to fulfill my request. I asked to be checked out at the service desk and she did without knowing that it requested it because I have a bad knee that was hurting.
                                          by
                                            • Recommended
                                            I shop here often
                                            It's a good location. I've never had a bad experience. It can sometimes be hard to find an associate when you need one. But generally, when you do, they are knowledgeable and helpful.
                                            by
                                              • Recommended
                                              Tina great customer service
                                              Tina was very and helpful great customer service
                                              by
                                                • Recommended
                                                Customer service
                                                Tina at customer service was very helpful with my situation and is the reason why I will be coming back to shop.
                                                by
                                                  Great Customer Service
                                                  Lisa was very professional and was pleasant to talk to. She made the experience great which is why I would come back in the future.
                                                  by
                                                    Great customer service 0272
                                                    Tina was great with customer service and made it sample and easy... thanks tina
                                                    by
                                                      • Recommended
                                                      Great products
                                                      This is my come to store for all things
                                                      by
                                                        • Recommended
                                                        Great features
                                                        Everything I buy from HD am more than satisfied with it.
                                                        by
                                                          TIME AND TILE
                                                          I WAS HELPED BY DEBBIE BALIEY AND I FEEL SHE WENT ABOVE AND BEYOND TO ASSIST ME, ESPCAILLY SINCE I WAS GIVEN WRONG INFORMATION AFTER CALLING 1-800-216-0796. WE WORKED TOGETHER FOR ABOUT 3 HOURS TO GET MY ORDER STRAIGHT AND MAKE SURE EVERYTHING WAS CORRECT. GRAY AND JOHNATHAN, THE SUPERVISORS WERE VERY HELPFUL IN ASISTING MS. BALIEY. HOWEVER, MS. DAUGHTRY WAS VERY UNPROFESSIONAL. I COULD HEAR HER YELLING THROUGH THE PHONE, SHE CANCELLED MY ORDER WITHOUT SPEAKING TO ME FIRST NOR DID NOT COME TO SPEAK WITH ME AFTER I REQUESTED TO SPEAK WITH HER IN PERSON.
                                                          by
                                                            • Recommended
                                                            Product availability
                                                            Thanks for having my cleaning products.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 692 reviews

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