Reviews for Riverdale #178

The gentleman in the plumbing department was very friendly and extremely helpful in assisting me in finding the correct part for my bathroom faucet. He indicated that if it didn't fit that I could exchange if needed. He was also helpful in assisting me with a door know for the bathroom. I just don't remember his name but I will be back for sure.

I went into The Home Depot to buy a Nest Thermostat. I got a ticket and gave it to a salesperson named Wendy. She got the thermostat for me, rang up my order and thanked me for coming to The Home Depot. A pleasant experience.

I bought some items and I had job side pick up and they came so many times and they didn't pick them up but as soon as I told her she ordered her guys to come immediately to pick them up and I'm so grateful!

My wife watches a lot of HGTV and doubts of me stating that I could do it.Well I started taking her with me to Home Depot and started showing her the immense products offered and verification from Hdpt associates of my plans over the years she doesn't watch to much of HGTV " She Watches Me" Thanks Home Depot " MY Home is a little quieter now!

As one of the nearest stores with this particular line of products, it is very conveniently located and surprisingly well stocked. Employees are quite friendly and helpful.

Desiree at the Pro Desk always brightens my day. She is always at her desk with a smile and positive words for everyone. I pass 2 other locations just to see Desiree.

JennivieVE was incredibly helpful and patient! She went above and beyond to help me locate all four items I needed, even though they were scattered throughout the store. Her outstanding service truly made my experience memorable, and she’s the reason I’d gladly return to this location.

I love this store it has everything we need here my new best friend 💪🏾🙌🏾🙏🏾💕

Back in the day, Home Depot was a cut above the rest. You could visit the store for expert repair advice; they had home repair classes, their customer service was par-none, and the associates were professionals. Over the years, that prominent level of service has diminished and I lowered my expectations to avoid disappointment But today, I went to THD in Riverdale to purchase a toolbox that showed to be in limited quantity. When I arrived, there wasn't a box on the floor, so I looked for an associate and was connected with BJ out of the lumber department. BJ made my day. This young man walked from one end of the store to the next, checking three locations for where a box could be stored, and found it. Then, he took the time to get a forklift and get the box down from the top rack. He took a moment to help two other customers while on the route. I like to get this kind of service when I spend my hard-earned money. Someone eager to make me happy and make the sale. Thank you, BJ, for being an excellent store clerk.

Process was efficient and informative , easy to order out of stock items.

The people were friendly and helpful. I was able to purchase what I needed and had excellent customer service.

I appreciate the great costumer service at this location. But the product (1 package of 4 zinc 2 and 1/2 inch wood strews) that I purchased broke before it even went in the wood. This ruined the project we were working on.

Riverdale store needs more helpful employees. Customers should not have to wait over 45minutes to get assistance and then stand another 20 minutes to refund because of lack of employees.

The employees were very friendly and they work a lot more efficiently than other stores that I've been to. I will definitely shopping here again!

I bought the wrong toilets. I’m so happy I had Ms Adrina & Mr Charles to assist me. Mr. Charles handled the heavy lifting & stayed with me, even when others tried to take him away. Ms. Adrina took me to returns where customers mistakenly started a line in the shopping aisle instead of the designated return area. Technically, I was technically next in line. Ms. Adrina fixed the line, assisted me with the exchange, and everybody was happy. Thank you for the great return experience.

Service was bad, associated did not care and was not helpful

I brought a new refrigerator filter and I got lucky to get the last one on the shelf while on my way home. The replacement was easy to install and produced fresh water again for my home. I will be back again.

Thank you everyone for your professionalism! I will always shop at this location. Friendly and willing to assist staff is very important! Someone's always there to assist!

I recently moved to the area and this is my nearest store. Always clean and helpful agents. Perfect for all my garden needs

I am not very happy with the service

This location always has what I need and the staff are helpful if I need assistance.

Everyone that I encountered was very pleasant. They all made me feel important and like they enjoyed their job! One even thanked me for shopping bc it kept them employed. I thoroughly enjoyed my shopping experience based on employees attitudes alone! But I only went through customer service and it was slow but the customer service made up for it

Clerk was nasty and dismissive, didn't even acknowledge my existence. She didn't even thank me or make eye contact. I frequent this location quite a bit and I occasionally get bad customer service. I am responding this time because I am fed up with it!!!!

This Home Depot is the home Store I go to most often because my office is only 2 miles away.

Ms. Wendy from the Pro-desk was extremely professional and handled my real estate purchases with a great deal of care. Please consider elevating her to your leadership team she is an assets to your store.

The worst with customer service, Use the app and save yourself because the experience will shatter your experience.

I was visiting this location today, looking for some tools bags. When, I came across one of the most out standing employee, his name was Charles. This guy was extremely outstanding by assisting me.

The cashier Sarah was very disrespectful

Mr Gabe was extremely helpful and gave us exactly the information we needed to complete our project.

Although shopping can be a chore especially when you are met with people who make you feel like you are a chore or a bother to them, this time Mark made this experience a great one. He helped me pick out the products needed and made sure that when he asked me what I was working on, he was listening. The fact that he was able to suggest additional products to help me not only start but finish my project uninterrupted made me look forward to my next visit to the store. Mark was lively, welcoming, and very knowledgeable, thank you for being you.