Reviews for Roanoke #4609

Out of state visitor that needed personal assistance. Excellent customer service with will-call pick up order, and store purchases. Friendly and helpful store associates in all areas used.

Not being familiar with the layout of this store, I had to ask more than once where items were. Not only was I told, I was led to the items and given suggestions of other things that might tie in.

I have never completed a large transaction like this so fast. Great service, highly recommend!

We visited this location to look at the travel tool boxes. We easily found the Dewalt Mobile Job Box and purchased it right away with no wait or difficulty.

PRODUCTS ARE EASY TO FIND AND THE LOCATION OF THE STORE IS GREAT

I broke a vaccuum on the first day I used it. I returned it and go a new one the next day. Easy and quick.

The help I received in the kitchen design area was phenomenal. Will continue to use this store.

cash did not ask if pro customer need to have pro customer cards

I was extremely happy with the assistance I received in the paint department from an associate named Ken. He was very knowledgeable and professional and I will only shop at this location in the future so I can receive the most accurate and helpful assistance from this associate!

Staff was friendly and very helpful. I shop there a lot. Always clean and well organized and have what I need.

Was happy with the customer service I received. The checkout was quick and cashier friendly.

GOOD CUSTOMER SERVICE VERY PROFESSIONAL ANSWERS THEY MAKE ME FEEL LIKE A VERY IMPORTAN PERSON THANK YOU HOME DEPOT AND THE MUST INPORTAN PEOPLE THE EMPLOYES.

This store has a helpful and caring staff! Appreciate their help!

Christopher West actually works in the kitchen cabinet area but was willing to assist me in the paint area.

The employees were exceptional and helped me save a ton of money by steering me towards sale items and the exact things I needed instead of extras.

Love this store. The staff is very helpful and friendly.

Had to wait for an hour before anyone would help. Customer service was not friendly and acted like you were bothering them.

They always have what you want, and they have great specials on the end caps!

I was greeted at the door and taken right to the product that I needed. Sales person was nice and knowledgeable. It was a pleasure speaking to her about my project and getting the answers to my questions. I will be going back to the store for future projects and hope to have the same experience. The employees are much more helpful than at the Lowe's down the street.

This is the best home improvement store! Lots of happy, knowledgeable, friendly folks!

I would like to see another HD built in the Botetourt County (South by the Roanoke County Northeastern) border. i.e. Daleville, VA area. This is a growing area.

Employees are generally friendly and quick to offer assistance and help determine the best product for the project at hand. Rarely have to wait in line at the check out and someone always offers to help get my purchases loaded into my car. The store is clean and products are arranged neatly and in logical order, making it easy to locate items. Returns, when necessary, are hassle free and fast.

I had a very positive experience in your store. I would recommend the store to anyone looking for a good store.

All the staff is always so helpful, and I always leave happy.

fast easy access to the store. employyes are pleasant

If you have a Virginia State issued veterans card do not look to get a discount here. I spoke to assistant manager and was denied, go to the South Roanoke Store

There was no one at Customer Service (I waited for some minutes, and checked again later). The employee in the paint department could not answer my question and did not try to find what I needed. The water filter I needed was not on the shelf, and there were no employees available to ask if it was in another location. Parts of the store were gated and inaccessible, with no explanation. I bought a few items, but could not find other items that I wanted to purchase.

Very good experience and I plan to shop at this store in the future.

Mark Roland, 2 Litter and the whole staff at this Home Depot go above and beyond for my company and myself every time I call. I can be anywhere in the country and I can be assured when I call Mark and give him my order I will not have to worry about the outcome. I have been dealing with them since 2012 and hope this relationship lasts for years longer! Thanks for all you do you all are truly a class act!! Thank you again, Vince @ Eagle United Truck Wash

Store is well organized and easy to shop. Clear aisles and store is well stocked. Store associates are helpful and friendly. I'm from Ohio and never shopped this Home Depot but in Ohio I only shop Home Depot. I own property in Covington Va need a Home Depot closer, Lewisburg or Lexington would be great