Reviews for Royal Palm #6379

Maria matched the price since someone put all the lights in wrong places great asset to Home Depot I showed her and she made the same price

A very convenient location with a great crew! They went out of there way to help me locate an item and had it delivered asap, Thank You all!

Here is another example of new products when I brought home were used and opened

We purchased a 7 person Iron Metal Poteban Patio Set. The delivery date was changed & did not specify when during the day the set would arrive. We are pleased with patio set but all the screws, nuts, etc were not included in the appropriate boxes. That was frustrating bc it was very difficult trying to notify the supplier that some of the parts were missing. Only an email was given & Home Depot Distribution did not have a ph# to call. We decided to just purchase the missing parts from the local Home Depot. All things said, we love the durable patio set.

The store does not have a good amount of knowledgeable employees. I asked 4 employees on different occasions for unrelated items and only one was able to show me where the item was located. When a 60-year-old homemaker goes into a Home Depot and i knows much more than the employees, that’s a problem. Customer service is very disappointing.

Verry happy with our purchase, thank to Rose . A wonderful sells person in Doors Department.

I really want to express every detail of disappointment but the key point I’d like to make is the customer service here is the worst. Pure incompetence, lack of knowledge, lazy attitudes.

Customer service help is difficult to find and not helpful on my last 2 trips

Ruth at front and Dena in gardening were extremely helpful and knowledgeable. Both Ruth and Dena are great assets to Home Depot.

My review is about the store itself. I always loved shopping at Home Depot because of the help you get in the store and how knowledgeable the employees were. In recent years tho, the stores hired a bunch of younger people who seemingly did not know much about the products or the store. I have now seen a great improvement in that area. The younger people seem to be gaining more knowledge. or at least, know where to lookup the info. It's a pleasure shopping at The Home Depot!

I sure could have used help loading bags of mulch into my car but there was no one around.

Dirty store messy store very difficult to get help in often long lines. This visit there was a raccoon in the garden center chewing on product lately. Every visit to Home Depot yields a bad experience.

Water heater supply lines

I always buy my home supplies here. I’m a do it myself person and am happy I have a store which is well organized that I can quickly pick up my supplies and go.

What a disaster! Whose idea was all self-checkout?? No help on floor because every employee was helping checkout!! The line was long & slow. Customers dropped their items on the floor & walked out. No room for people buying lumber or larger items to fit into small register spaces with their goods. Cash payments were rejected because of crumpled bills & those customers had no credit cards. Losing sales!!

The Staff has always been very Helpful and in many instances they have gone well beyond the Norm to satisfy my requirements.

I had to go into pick up a screwdriver tip that I ordered online and it was not placed in the lockers. I had to see an associate. There were six Customer Service registers, but only two people working there with 8 people in line, I was #2 and it still took 10 minutes to get to the register.

Placed an online order almost 6 hours ago and it’s still not done.

Hire more people to help with customer needs and questions. There is tons of money walking out of the door. (Customers)

I was in Home Depot to buy blinds for my house. Leah helped me figure out what I wanted. She helped figure out the sizes, measured things I wanted, measured, climb the ladders to get my product, and did all of this with a beautiful smile, and a friendly attitude!

Have always found everything I’ve needed at Home Depot.

The Home Depot app shows the item I was looking for on aisle 99 which doesn’t exist. Also an employee told me I could find my item on an aisle. After going to the aisle it wasn’t there.

Store was not cluttered with things waiting to be put away . Found my product easily

Always treated well and helpful

I had a return and tye associate was very helpful.

Hard to fine employees in their respective departments. Other employees rarely help locating someone I need.

Denise helped me quickly and efficiently! And so friendly

Poor help to locate an item

I bought a Maytag washer and dryer. It was delivered and installed 3 days from the purchase. Everything went smoothly. The delivery men knew exactly what to do. The sales man was patient and knowledgeable. I love the appliances. I hope nothing else breaks. But if it does, I am heading to Home Depot.

Why don’t they have self checkout in garden center