Reviews for S Fresno #1086

The store seems to be under new management and has gone downhill. There seems to be new associates as well every time I come in proving my assumption that management doesn't know what they are doing. It was almost impossible to walk through the store because of the pallette buildup.

I am writing to formally lodge a complaint regarding the deeply troubling experience I had during my visit to your store at 4864 E. Kings Canyon Rd, Fresno, CA, on June 19, 2024, at approximately 9:50 PM. The conduct exhibited by your employees, Alejandro and the store manager, was not only unprofessional but also discriminatory. I entered the store to purchase garden soil and tubing for my ice-making machine. Upon approaching the cash register, I was met by Alejandro, who did not greet me and abruptly stated, "I cannot help you." When I asked him why, he responded, "I want to help the people in front of you." Looking around and seeing no one ahead of me, I questioned him further, to which he dismissively said, "Never mind, come here." This initial interaction made me feel unwelcome and confused. As I approached, Alejandro scrutinized my shopping cart, prompting me to explain that my original cart had been taken, and the items were scattered. He proceeded to unload the bags of soil to check for other items, and I assisted him. This felt unnecessarily invasive and accusatory. During the checkout process, I noticed a sign above my head stating, "If someone tries to sell our product cheaper, we will beat that price and give you a 10% discount." I informed Alejandro that I wanted to take advantage of this offer, showing him a price from another walk-in store in California selling the same product for $6.49. Alejandro responded rudely, "What is this? What are you showing me? No, we don't price match this competitor store; we only do it for local stores here in Fresno." I clarified, "This is not an online store; it's a walk-in store in California." Alejandro retorted, "No, we do not price match for this store; we only do it for local stores here in Fresno." I pointed out the sign above, to which he angrily replied, "No, that is not how that works!" When I requested to speak with the manager, Alejandro looked behind me and shouted, "Do we do a price match for this competitor?" He then turned back to me and said, "No," without waiting for a proper response. I insisted on speaking directly to the manager, who was a woman ignoring me while on her phone. She brusquely asked, "Yes, what do you need?" I explained the situation and pointed to the sign. The manager, without looking at my phone, demanded, "Do you have an SKU from the competitor?" When I said, "I don't know what that is," and showed her my phone, she refused to look, saying, "I am not touching your phone; you could have anything on it. I don't know where you got that price from; you made it up." At this point, a police officer approached, and I felt surrounded and intimidated. The store manager and Alejandro, using the officer's presence, pressured me to either leave the store or pay full price without further discussion. They told me to "stop talking" and threatened that I would not get any discount if I continued to argue. The manager condescendingly said, "Figure it out yourself; that's your problem." Despite feeling discriminated against and humiliated, I was eventually given the price match without the advertised 10% discount. The manager and Alejandro claimed that the SKU requirement was in the fine print, which I could not find upon inspection. The entire interaction, marked by rudeness, refusal to listen, and leveraging the presence of a police officer, made me feel discriminated against and treated with utter disrespect. This experience has severely damaged my trust in Home Depot, a store my family has long relied on for our home improvement needs. The treatment I received was unacceptable and discriminatory.

Very nice and helpful people work there

One of the best Home Depots, I have shop at. The employees are nice and, respectful. Theirs always a police officer parked in the front of the store making you feel safe.

They have the worst customer service you asked them about a product and they don’t know what you are asking them. They have no clue you also ask for help in getting something or carry out and they take forever or they’re always on their phones. They are always in the isles and they do not help you, you have to go look yourself for a representative to call another and yet that still takes even longer

Bernadette in garden is rude and does not care for customers.

Found a better tool than what I was looking for. Looking for a exacto knife and found an utility knife that was a better tool

The employees are so kind and thoughtful at this store. I drive further to come to this Home Depot due to the great customer service. This store is always kept in good order. Five stars ⭐️

It’s refreshing to know that customer service may be on a come back or it has not completely died. This particular, Home Depot has smiles, friendly faces people offering to assist you or direct you anywhere in the store you need to purchase with will help you succeed with whatever project you’re doing Managers one in particular is mahogany readily available

This Home Depot store is never crowded and employees are always very helpful and friendly. So far, best experience of all of the Home Depot stores we visit!

My experiences at Home Depot is always a great shopping experience and I always love to come back employers are knowledgeable about what they do in there crafts

Rude employees, talking to each other instead of helping the customer, also you can never find someone to help you.

This homedepot is amazing everytime highly recommend maria was great cant say enough about her

store needs help...crooks hang out in parking lot waiting to pounce on custmoers...homeless accost customers...never anything un packed and readliy availble...emplyees are never able to be found to help you...actualy cut my hand from items out of oplace on shelf..

I have been shopping at this store for over 8 years i know alot of employees over the years come and go sometimes i get asked by random shopper were things are located lol and i always know were there at lol. More of a reason why i shop here specifically is to see maria everyday just puts a smile on my face always have encouraging words to say looks up items for me whenever i ask makes my day go alot smoother i highly recommend coming to this store

THE STAFF AT HOMEDEPOT ARE THOUGHTFUL, KNOWLEDGEABLE AND FRIENDLY, I NEEDED APPLIANCES AND I AM TRULY HAPPY WITH WHAT THEY HELPED ME WITH!

They have had no shopping carts for weeks. The employee attitude was awful. The manager was pleasent and the crew at customer service was good, but the other employees I dealt with were either complacent or down right awful! I would never have known if the customer service crew was good, if I hadn't had a bad experience with the others

I am a regular shopper at Home Depot. I am not a contractor or installer. Today I was exceptionally pleased with the Customer Service I received from my Cashier Nicole. She showed me the product, talked to me about how I wanted to use it and recommended what was best for my budget. My checkout was fast and accurate. I am a happy camper with this store.

I found things I needed and will be coming back friendly place to shop it’s not just a man store I go for my detergent and softeners and toilet tissue

Justin and Khami good people to work with

I so happy to found averything I need at Home depot

It’s normally not my favorite but they sure turned things around

The painting department helped me alot as I don’t know much about paint

The staff was helpful from start to finish. They helped me choose good lumber and helped load it too!

An elderly gentleman was shopping at the store and needed help. He had been there a while and no one had walked by and asked if they could help. He could barely walk and had to go find someone. Meanwhile I passed numerous employees standing around talking. Went to checkout and the 2 cashiers were rude. The cashier just finished ringing someone up and another employee near by told me “there a line by 14” like wait what so I go turn away to go the the “line” and there was no one in line. As I self checkout the 2 employees just stood there talking…. Why she couldn’t ring me up I don’t know. I’m assuming they just wanted to stand around and just talk because that’s all they did

I was happy I was help as a regular customer since I am in a wheelchair I like that I got help looking for stuff I needed thanks

Consistently nice Sales Assistants who are courteous and willing to help.

All i can say is that every thing i have at your store i' am very happy that i bough it.Thank you every much.

Friendly, courteous, shopping experience while doing an out of town project. Thank you Home Depot Employees for helping to make our project easier by showing me what and where to find the items I was looking for.

Since the customers service don’t like to help and treat customers equally. I rather shop in different Home Depot that this one