Reviews for San Fernando #609

This is a great store with friendly, helpful employees, store is also clean and not crowded.

EXCELLENT STORE .......

Always short staffed. Very hard to get help and always have to wait long time to even get someone. Never have the products I need in stock.

Hello, Although the store was clean and employees wearing masks. So far the cashiers were friendly /nice. Every time I go to this Store no employee offers help and always hard to get help. Now there is a single line service which is extremely long , long wait times, no social distancing. I shared my experience with another person managing the single lane and the person did not seem to care. This is why I started shopping at Lowe’s and HD supply. If homedepot gets better with service I would like to return. Thanks

Elena the cashier was Great!! She joked with my children and I, eventhough the store was really busy. She has a good sense of humor and made my shopping experience easier.

Excellent customer service in kitchen design. Received my merchandise is a timely manner and within the time frame promised. Gabby is has excellent customer service skills

Mo in the electrical department is one of the best reps. at the store. He is always insightful and very helpful. Today I dealt with a GM and she was also very helpful. She was very kind and loving and willing to help.

Good store with plenty of inventory but service is inconsistent. Sometimes you get lucky and find an exceptional associate that is willing to help. That type of consistent service should always be there.

Thank you David in the carpet area March 24, 2021 you are a very nice person and I appreciate your help. Most of the workers here are very helpful and nice.

GREAT CUSTOMER SERVICE BY ISABEL IN CUSTOMER SERVICE DEPT.

The store is clean and organized and I found my item quickly. Although I was quick, I found my car vandalized and the front passenger window was broken when I came back. I talked to the manager, Ross and she was kind enough to help me and guided me on what to do, call the police and file a report, etc. Even though I was upset, her attention and concerns were calming. Your security force is on top of things and ensuring. Thank you for the support.

The store was clean and organized. The shelves are pretty well stocked for the most part. The only negative remark is the cashier by the name of alan is not friendly at all. Don't greet, doesn't thank, and doesn't smile or offer any assistance or show interest in the customers shopping experience.

Great and friendly staff that is very knowledgeable about what they carry

This store is very clean and organized. They have two people that will make your shopping experience very positive. Giselle is one of the best cashier I have ever worked with. She will do whatever it takes to help you. Fernando is an awesome manager who cares deeply about customer satisfaction. He will go great length to earn your business and loyalty. I live 1 mile from the Van Nuys Home Depot but I would rather drive 20 minute to shop at this location.

All the associates are very polite , they are always very friendly and they had me in and out of there quickly.

I did not have any issues at the time of purchase. I had issues when I came back to exchange the item I bought for having a manufacturer error. I felt judged and discriminated during my returned visit. As I was walking out of the store after my exchange, I was stopped by a worker named Delia at check out. She asked to see proof of purchase. I don't understand why this worker decided to stop me and asked to look at my receipt. Theirs other people that walked out of the entrance before I did and she never bothered to stop them. If this was standard protocol every person walking out of the store would be stopped and asked to show proof of purchase. This is why I felt judged and discriminated. This is unacceptable. Delia shouldn't have stopped me, she had no right to. She's not security.

Usually shop my neighborhood store but after cashier Gina treated me as if I was going to steal flowers in the garden and then rudely attended me as I paid in garden area, threw 4 bags in my cart for me to bag my own items (I spent over $100) and no greeting. She seemed bothered to be working today and was hugging and puffing as I approached the cashier area. Difference was I waited outside just to see if others had to bag their own items- nope she singled me out.

They helped me to find something quickly and the cashier si friendly

Cassandra was very helpful and her choices in plants pleased my girlfriend which is all I needed

Over heard 4 useless looser employees talking about a lady's behind per their conversation. P.S I was with my wife. If you dont have respectful people it will definitely affect a company.

Erick in plumbing is knowledgeable about products in the aisle and very helpful in finding just what you need in faucets etc. climbing up ladders to multitask and get items for multiple customers. The checkout line was expedited by cash or debit card and my trip took less time than I thought. I recommend the store!

I have been to this Home Depot for years. Not only because it's close to home, but because I find what I need. I have purchased flooring, paint, wood and several plumbing supplies. Just to say my new deck is beautiful.

The store is very clean! The staff are always kind and friendly. Very helpful! Home depot is a nice place to be.

I had a great shopping experience this past Saturday and Sunday. I was in the store for 2 hours each day and was helped by 5 different employees who were very customer oriented which always feels good!! The store was very clean and products displayed were neat. I highly recommend this Home Depot and I will be returning in the future. Kate

The stir was good

This store is awesome but one employee that helped me so much especially during these times is My Cashier Eloisa. She was awesome, cant day enough. She really cares and takes care of her customers. God bless her and the whole Homedepot team!

Jose in doors and windows is great. He really takes his time getting you what you need. Also Tyrone in doors and windows has always done a great job helping me.

Store has a big selection to choose from and also friendly Associates knowledgeable as well, Home Depot serving my neighborhood

Great store people are awsome!!!

I have to give this HD store props for excellent customer service, based on my last visit. They not only handled the COVID-19 sitch by metering customer numbers through the door, but I also got lucky with two of the best employees I've run across in a long time: Isabelle in Customer Service and Erick in Plumbing. If you need anything in that department, see if he's there; he went the extra TWO miles to find me the exact water heater I needed (warranty replacement), and kept me updated during his search -- he had to dig through several aisles to find where the particular model was hidden in high storage. I wish all HD employees were as good as Erick!