Reviews for Santa Clarita #653

I bought a 5 gallon of paint and a few more items. I would have spent around $247 but Victoria saved me $46.25

Thank you for helping me get a screen door into my car!

I made my purchase over the past weekend. I found exactly what I was looking for on the shelf. There was no wait to be checked out at the register. The cashier was friendly, courteous, and professional. Overall, a very pleasant experience.

Both Mel and Chris in customer service were two of the kindest most thoughtful associates I've worked with in some time. both went out of their way to help me and I can't thank them both enough.

I recently relocated my son from Tennessee to California and needed to set him up with some supplies. I could not find a few products and the store manager went above and beyond to help me find alternative products at a fair price. The time and service he and his employees provided was top notch. I definitely recommend this store for your home improvement needs.

We have been doing home+kitchen renovation for over a month now so I’ve been frequenting Home Depot and the “other store” way too much for purchases. Today in particular, I was looking for hammer-in and ribbed anchors for drywall. 2 employees a few feet away from me were casually chatting about their lovelife, and not one of them asked if I needed help. I went to the supervisor/cust service to ask for help and she requested staff from hardware. I went back to the aisle to keep looking for what I need, saw the same girl and guy not even turning around to respond to the call. They were either too busy chatting and/or didnt want to help. The supervisor saw me lining up and radio’d in for help the 2nd time around. I told her to disregard and also mentioned that there were 2 employees in that aisle the whole time who never bothered to offer help. I actually needed more items from a different department but I was so turned off that I decided to just pay for the anchors and leave. Most of the staff just seem to be working to get paid; the lack of genuine customer service is apparent, esp in this store. Meanwhile, the 6 employees, including the supervisor, at “the other store” on Golden Valley wouldn’t quit until we found more boxes on the upper shelves of the backsplash I needed the other day! Huuuuge difference!

extremely helpful and kind people!

I visited "my" The Home Depot about two weeks ago to help out a friend. I was stunned to discover your nursery (for both outdoors and indoors) was exceptional. We really loaded up her cart. So last week, I returned... for ME! There was so much from which to choose, and I loved that all the perennials were separate from the annuals... and the rows were filled in such inviting ways. That sure made it easy for me. And what was particularly astounding was the number of choices! Beautiful perennials, and I did go a little bit crazy in my selections. Everything was healthy-looking. Even though I didn't want annuals, I drooled over all the many, MANY colors there were. After that, I found just the right sizes of pretty containers I would need for my patio, and I grabbed up various bags of perennial bulbs, as well. Then I found the potting soil, which meant getting assistance with those heavy bags -- and before I could even ask, a really cool young man was approaching me to offer his help -- WOW! He even suggested another type of soil for a different idea I came up with on the spot, in addition to the potting soil. We had a few good laughs as I told him my near-instantaneous clever idea, which he seemed to genuinely like. I grabbed up some packets of perennial flower seeds, too. I wanted to toss those around the general area that surrounds my isolated townhouse -- to heck with the rules! If I'm asked, I'll say it must have been all the sweet, wild birds who came around and generously "donated" seeds for my surrounding area. I did venture around most of the rest of the store, and grabbed up a few other in-home goodies while I was at it. The whole store was quite inviting, I must say, and I have to admit I ended up having a very good time shopping at The Home Depot.

Diane in the paint department ROCKS !! She is the ONLY person I will deal with in the paint department. She deserves a raise !!!!!

This store is ran efficiently. I went to the return desk and had a positive experience returning HDX products. Brittney ,Kiran, and Lindsey all have given excellent customer service to our small home based business. I will be returning and recommending to friends.

The paint department staff was either incompetent or had a horrible disposition. I dealt with four different people in the paint dept trying to get some stain. They didn't listen, gave me the wrong product, assumed it was the customer's fault and then issued a store coupon (which I'm sure Home Depots hopes the customer misplaces or forgets about) instead of crediting in the manner in which it was paid, e.g., cash, credit or debit card. It took three trips to get a gallon of stain (I actually wanted a quart, but they claimed they didn't have quarts). They wanted me to come back down to the store for the forth time to fix their errors. There is no way to contact the store or corporate customer service via email. I finally emailed the CEO and was apparently contacted by a call center in India. Home Depot's claim of "world class customer service" is a joke.

Like to Thank all employees for a spontaneous trip to grab materials needed for job Thank You All

The store employees are always kind and helpful.

You made a key that did not work, I went back so that you could fix it but I stood there for 20 minutes without any employee helping me after I asked the front employees to call someone over. Returned key. 0/10, go to Lowe’s instead.

Employees are always friendly and helpful.

Great store with great friendly service.

The store was clean, well organized and employees were so nice and helpful. Appliance specialist, Jaynie was great.

I called the day before to check on a closet door availability. Salesman physically checked and said they had many in stock. When i got to the store early next morning, first I could not find a salesperson for closet door. I had to go to another department and ask for them to page someone. And after about 10 minutes i saw the same sales person walking by and asked her if anyone was coming, She told me there is no one in that department till 10am. That's another 45 minutes. After I complained she got her hand held computer out and check the item for me . It said three in stock, but after checking they didn't have any. I contacted store assistant manager ALEX. He wasn't a friendly person at all, in fact I felt I was burden to him. Because I didn't know the SKU number we walked backed to the area and along the way he asked another sales person to come with him. He checked the sku, saw that they had 3 in stock, he told me they sold before I got there. I didn't believe that for a minute and ask to see the sales on that item. He said he would not do that. He went around the corner and found the 3 items. From that point on everything went very unprofessional. Alex left, the sales person became short and rude, the person that had to get that item off the top shelf was rude. He got it down , placed it on my cart and walked away. The only positive experience was the cashier. He was friendly , sociable and a pleasure to deal with,.

Friendly service..items always stocked.

Some of the employees have a bad attitude and are not given professional treatment to every customer.

I have had a wonderful buying experience! I recently purchased an NewDEWALT20-Volt MAX Lithium-Ion Cordless 1/4 in. Impact Driver with 5.0 Ah Battery Pack, and Other tools, and supplies for my yard. The customer at service is amazing It’s nice to go in and have the employee know exactly what you need for the project. Thanks!!

This HomeDepot is very safe and set up for protection from Covid clean. The return service desk guy went out of his was to help me return something from the year before. I really appreciated that. The appliance specialist was busy but told me it would be fast. I waited and it was closing time She was fast at writing up my back order and even went overtime for me professional and nice. Home Depot had Great shopping experience with prices on everything. The other store had no prices and no service helpers available so I was very happy when I was treated kindly and could see the price options for my purchase at Home Depot.

Never had problem shopping at this store. All the employees are very knowledgeable and willing to help with very polite manner. Thanks Home Depot to do an excellent work!!!

Matt, one of the managers, took the time to help me find everything on my long list. We are fixing up a house to sell and he was very helpful.

The store was clean and safe.

If you see Karen, go to her register. She's super nice, super helpful. It's refreshing especially during the times we're living in where you find an employee who does what little she can to make your experience a pleasant one. Other stores, the cashier doesn't even make eye contact.

Helpful friendly people

On 4/10/2020 Mayor Smith of Santa Clarita announced that all employees of essential businesses and those going out to those essential businesses must wear face masks. On my latest trip to Home Depot on 4/11/2020, most people who are working at the Home Depot and several of the people shopping there were not wearing face masks. I understand that this is a difficult time for everybody, but that is no excuse to ignore the law. As it has been decreed by the mayor, the face covering rule is now enforceable by law. I simply hope that there will be no loss of life from either the employees or the customers of this Home Depot because the necessary and lawful precautions were not taken. https://www.hometownstation.com/santa-clarita-news/coronavirus/face-coverings-required-in-santa-clarita-starting-saturday-at-least-163-coronavirus-cases-in-scv-322327

I am so impressed with the service I received today from my first contact with Anna P to the advice and knowledge I got from Chip in the wood department. I have been going to this Home Depot for over 30 years and have seen many changes as far as employees go. Today was such a good experience. Anna P at the return desk was friendly and listened to my problem I had with the wood pieces I had cut the night before. She directed me to Chip in the wood department. I was impressed with his knowledge of woods and felt that I had learned so much from him in the short time I was there. Thank you to Chip and Anna P. for making my day!!

If you need help with paint matching . Diane is the person to go to. She went above and beyond helping me. Thank you so much.