Reviews for Sierra Vista #443

Please see attached review already on this post

Tyler in plumbing/landscaping dept. is a wonderful asset to your comapny. He went above and beyond to help me with my project.

Employees can no longer touch your dog or give it any treats due to one bad dog. Not fair to the rest of us with friendly dogs that liked going to your store!

Too stupid to explain

Need better customer service when you walk into the Sierra Vista location. Dont just walk past customers

Just a year ago, I had one of the most unbelievably bad experiences ever in a Home Depot. The gentleman in the paint department actually suggested I change my house color because he did not want to mix paint from the paint buckets that were labeled that I brought in. I shop all over the state in every Home Depot. Since then, I have gotten to know a couple of the cashiers and they greet me and thank me for coming they do a top-notch job at checkout. This is help me to get over the negative feelings for this store , kudos to the cashiers.

One of the best stores in southern Az.(retired general contractor)

Bought the double door Samsung refrigerator! Holds a lot of stuff. Great buy.

I am completing my sixth remodel in eight years, and have relied on the knowledge of the people who help in almost every department. They haven't let me down yet

This store us always very clean. The general overall attitude of employees are generally friendly and very helpful. The garden center needs a little help, especially thus time of year. We do not buy dry, wilted plants or additional plant materials in this atmosphere during gardening season. We shop elsewhere.

2 recent incidents have ruined my confidence in the service I have received from my local store. I rented an auger for 4 hours as I was drilling some drainage holes at my home. The associate gave me instructions on how to use the auger, including how to detach the trailer hitch so that the auger could be used. Easy to do as it fell off once a cotter pin was pulled. I did mention that the reason I rented that particular auger that I was the only one that would be doing the drilling and needed one that could be operated by one person. I was never shown how to reattach the hitch so that I could haul it back to the store. I was done with the job in 3 hours and began to clean the machine and get it ready to take back. The hitch proved to be very easy to get off, but impossible for one person to reattach as it was very heavy and cumbersome. I called the rental department and told them that I could not attach the hitch alone and had no one I could get help from. Was told that if I didn't bring it in right away, I would have to pay the 24 hour rate No suggestions other than that. I didn't have someone available to help me attach the hitch until the next morning. With the help of a second person, we were successful in reattaching. I brought it back in and was charged the 24 hour rate. Secondly, I ordered 2 custom patio doors and prepaid for them. After the time that they were to arrive I had not received any call or notice. I called myself and was told that they were in. I hooked my trailer and proceeded to go pick up the doors. The associate assisting me returned to my vehicle and said that they could only find one of the two. I waited for over an hour as they looked for the second door and it was not found even though their receiving system said it was received in to the store. Still waiting to hear back from Home Depot to let me know if they have found it or if it will need to reordered.

Get your ordered formica elsewhere, it can't handle the freight chucking if ordered online

This is one of the smallest HDs in AZ. The service, friendliness, and knowledge here is better than their greatest competitor. But this is such a small store that they can't keep as large an inventory as the bigger store in town. Wish they could somehow increase their square footage!

Especially Sherry at pro desk top notch

Staff is always helpful and friendly. No matter what random item I need they always know where it is and make me feel welcomed when I shop at this location.

Customer service is horrible and employees do not have knowledge and always have to ask a manager.

HD had in stock the tile that I needed from a purchase more than a year ago.

just a Big THANKYOU to the Sierra Vista Store! Great People and Customer Service!

I have a crab apple tree in my front yard and it's in the way of a lot of things that I need to get done, so I bought the Ryobi Trim Saw to take this tree out of my way and gain some parking spots on my front yard.

I purchased the mower at your store in Sierra vista. Was thrilled. Was supposed to be delivered the day after but failed to arrive the store claimed I was unavailable when they tried to deliver a lie. Set up delivery for the next day they tried to pull the same thing eventually the product was delivered mid-afternoon I was thrilled. The product doesn't work and I need to return it.

I bought a Bali window blind three weeks ago> I ordered it at the SV store. When the blind arrived it was clearly the wrong color and size i went to customer service and dealt with Colleen and i must say she worked tirelessly to rectify the problem even when HD.com would do nothing to help me out. Colleen is awesome and the store is lucky to have her working there.

I ordered a replacement bling through the Sierra Vista store and received a completely wrong blind, even the packing slip was correct so it seems they boxed it wrong and I bought the blind on a 50% discount week but HD.com would not honor the discount when I went to the store. Colleen worked for 45 min to get me the right blind and ended up getting theSV store to apply the discount since HD.com wouldn’t and nether would Bali. In my opinion the world needs more people like Colleen working in customer service. Thank you again Colleen for fixing a situation that was totally HD.coms fault or Balis fault

I can't understand why the Sierra Vista AZ store has employee/company DEI bulletin boards where customers can see them. This is a very conservative area in AZ.

Home Depot has always been my favorite place to shop and especially the garden shop. Being a homeowner, we have used Home Depot for a lot of supplies throughout the years. Home Depot has one drawback and that is it needs more people to help the customers.

We brought in our paint with labels and Sheen. It was beir paint. And the gentleman in the paint department acted as if he did not have time or patience to mix our paints and find the cans on the shelves. Customers around us roll their eyes. We were all flabbergasted by the way he acted. We said we would go to another Home Depot and he said OK and walked away.

Does not matter what department you need help in, you got to track people down.

Best place to find what you are looking for!

I bought my first new fridge and found a great clearance deal on it! Everyone was helpful in getting it loaded into my truck.

I purchased a washing machine and dryer at this store in July of 2024. Thanks so much to salesperson Judy Canady, one of the most friendly and helpful people that I have been blessed to meet. Want a new appliance? Shop here . . . and ask for Judy. You will not be sorry.

Loaded 4 prehung doors on one cart and a heavy bath vanity on the other and enjoyed working to get twin carts to the checkout while a blaze of orange walks by and smiles. Bring a friend to this store with you if you got a big order and leave with a better attitude.