Reviews for Somerville #2667

I found several options for upsizing my potted plant's pot and the right potting soil for room to grow. I was also able to pick up some sanding blocks and sandpaper for another project I've been dealing with. I found what I was looking for and discovered a few extras along the way.

I came in for a couple of items including a smoke detector and a great female employee answered all of my questions while partaking in a friendly conversation, I’ll definitely be back

I had to visit the store for an emergency situation. The employees were very helpful in finding me all the parts needed for my pump installation and devising ways to address a unique problem.

People are nice and they have everything. I’m not a fan of having stuff locked up in the tool isle.

Everything I purchased was what I needed, and it all worked out perfectly

Fair prices, assistance from friendly and seasoned employees and professionals in the external world, assistance loading purchases. This store cannot be beat for knowledge and friendly assistance!

I shop at this Home Depot because it's the only one that sells Lestoil. I wish you would sell it in Saugus or Redding.

Seemed like the associates were to busy doing tasks dictated by management to help customers

Convenient location, huge selection and easy to get in and out. Got a great deal on a pair of Milwaukee batteries. Buying genuine tools is important for warranties and safe tools.

Purchased two pendant lights on Tuesday but you only had one in stock and the second on display. I am thankful for Lisa and Scott in electric who were willing to go above and beyond and dismantle the display so that I could have the two matching lights needed for the electrician waiting to replace. I am thankful for excellent customer service and willingness to help.

Got great service from Matthew at the pro desk

The last 4 to 5 months this particular Home Depot has gone downhill the isles are crowded with merchandise it makes it complicated for me to maneuver my cart. I am disabled and I need the electric car to get around but not surpriseing none of the cards were functional or charged. the new general manager has the place upside down with crowded isles and strictly self service registers that I always malfunctioning not reading the cards chips no bags for merchandise you buy. the set up is non-conducive to someone that has large items such as pipe or wood it make you go through a barrier just to get around to the front so you can pay. There's also restricting Andi difficult to maneuver in a cart or electric cart definitely a violation of American with the disability act.It was so much better when each register had an aisle that you could go down and two registers on it so you could pay fast very disappointed in this new manager and the new system stay employed

Always has more stock then other locations Can be improved, still better then most of other locations

We recently purchased a home which requires significant amount of repairs and reconstruction work -we were inexperienced for any construction work, however; we meet Malven who is super helpful and willing to help every time we visits the store. We can not thank you enough for his help throughout our project Thank you Malven

i bought light bulb, i ask 2 employees about light bulb they have no idea,3 rd emloyee his answer my question.

Workers rude, confrontational and high they did not want to be there

I go to several locations depending on where I am but Somerville seems to be the best out of the bunch. Store is always clean, employees are always available to help. They carry a good variety of stock on hand.

Terrible concept, Bad line to access. Who ever pushes for this needs to go. You want to build relationships? How much will you pay me to pretend I am an employee? Next am I stocking shelves?

I just wrote about your cashier, Stacey, and what a great help she was. I realized I had not indicated which Home Depot store she works at: Stacey is at your Somerville store. Credit where it’s due -Thanks again Stacey!

I'm 75, use a cane for my right side walking. I had an associate show me where the 4x4 lumber was. I picked up a 6' board and struggled to get it over my left shoulder to carry to the checkout. Two associates watched and did nothing to help and didn't even offer to get me a cart. Using my cane to walk I went to checkout balancing the post on my left shoulder. I walked past two more associates who watched me struggle past them and they said and di nothing. They didn't offer to help or offer to get a cart .. nothing. The whole lot of them looked uninterested and bored. Blank stares. The woman at checkout came to meet me in the aisle and offered to help with the stuff. She helped me checkout and offered to get the stuff to my car.

They need to hire workers that actually know what they’re doing. It is sad that the customers know more than the workers even on simple things they should get yearly quizzes to let the corporate know who the fire and who to keep that I keep a business driving with smart coworkers.

Location is super convenient for me and they almost always have what I’m looking for in stock. Staff however are almost always unhelpful. If you need help, they make you feel like you’re inconveniencing them by asking for help.

Your assistants are extremely helpful and polite and friendly.

Friendly staffs. Great hospitality experience

As customer service related issues are best handled by contacting the store directly, I will say that the store was average for cleanliness and had the lumber I needed. Unfortunately I was unable to purchase the style of hardware I need for the railing I am replacing because it is not stocked. I will have to refurbish the original mounting hardware to finish the project.

Great service i found everything i was looking for

The items were so satisfying.

Rodents scurrying about with little fear of humans. Disinfect your items especially if you pocked them up off the floor or lower-shelves. Wash/sanitize your hands!

I always go to this store. Managers are always helpful and friendly ñ. I never feel like I bother them like the reading stores I had bad experiences there

I tried to pay for my product by walking up to an associate standing in front of a register. He pointed me to another terminal and told me I needed to check myself out. He stood there and watched me handle my own transaction. He made me feel as if I was an imposition by being a customer trying to shop.