Reviews for South Charlotte #3640

Your site thanked me for shopping at the South central store in Charlotte. I shopped at the store in Fuquay Varina.

Grossly understaffed. Need at least twice the number of associates that were present when I visited on a weekday afternoon. Very difficult to find any help.

THe Pro Desk, specifically Chuck Wagner, is outstanding to work with from ordering through delivery. I go out of my way to shop this store.

Great sale prices on everything gardening

I love this store because it is convenient to my location, but it is not a large store and primarily seems to cater to DIY homeowners, so the store does not necessarily carry a lot Good DYI grade items on hand. The location is convenient for me, but it does not carry a lot of contractor grade items. The employees are super friendly, but I hate being constantly asked about my HVAC unit. IT IS VERY ANNOYING! Home Depot needs to find another way to solicit this service. Place it at the special services desk for people who may need it, but STOP bothering me each time I need a nail!

This store had associates to help me in all areas.

Very helpful and extremely friendly people.

Was told did not carry pine straw. After 4 employees and a supervisor I finally got the pinestraw. They all said they didn’t carry pine straw except the mgr. sent me from one end of storee to the other side. Poor customer service.

A shipment came in of items that we thought we would be able to bring home ourselves, but it ended up being more daunting than we realized. Personnel at this location very quickly arranged for a home delivery. We very much appreciate them working with us to get our items to our home..

I have never been in such a friendly and helpful stores in years. This Home Depot will now become my GO TO store for my future needs.

It was such a treat to find such great employees, working together to help each other and the customer, in this store. No duck and cover attitude when seeing a customer looking for help. Thanks so much! You did a great job, and to the store management - thanks for valuing experienced, mature and helpful employees.

The store workers are fine with what they do - they're pleasant and conduct themselves respectful. The leadership of the store, however, is lazy, uncooperative, disrespectful, and lacks the basic abilities to work with customers that are in the best interest of the company. This location in specific is invested with poor management and it shows with how customers are treated whenever an issue is escalated beyond the abilities of one of the workers.

Don’t believe the number of products listed in the store. HD doesn’t even know what they have in their stores. Two different visits for 4 different lights that were in the store according to the site and both times products were not available. What a waste of time!!

Went into the south Charlotte store instead of attempting to purchase online. Had some questions regarding product and price with coupon code. Lakisha and Marty were happy to help and ensured that my experience was positive. My HD credit card was in the mail and they provided me a temp shopping pass. Coupon code wasn’t working but they made sure it was applied and price was consistent with online offer. They deserve kudos for the exceptional customer service and earned my business going forward.

From the person who greet you when you walk in, to asking where to find an item or two, and the person who charges me for the items bought, they are courteous and professional every time

We needed to find an umbrella base for our umbrella. None were on the floor but Shelon checked the website and found what we needed.

We forgot our Home Depot card, and Customer Service helped us to apply a coupon we had on our account. Everyone was very professional and we were pleased with the service.

Once Home Depot had my money they no longer had any interest in ensuring a timely delivery or keeping me informed of changes in the delivery date. Two days prior to expected delivery of the purchased refrigerator freezer the previous month and which was verified earlier in the week, I was notified by text message that delivery would be delayed another six weeks.

I appreciate being treated with respect and value. I can tell you value excellent customer service and it shows. Hats off!

After being retired, I decided to do several improvement projects at home. I have found everything that I need at Home Depot. When I have been looking for tools or materials, employees have been very helpful.

Staff is always super helpful.

Great customers services

I’ve shopped quite a few home improvement stores. This store goes above and beyond!! Everything is well stocked and the employees are very helpful.

This store is stocked well, very clean, well staffed, and very inviting.

Employees are helpful, knowledgeable and courteous.

Store is not organized. They have carts with peoples orders on them all over the store and zero lumber or flat carts available to use inside the store. Outside they are either so far away or extremely hot from baking in the sun.

Home Depot messed up a return and instead of fixing it they made me solve the issue. Will not return

Always has what I need for house projects

Excellent customer service and love the garden department !

Employees have asked me every time I’ve come if they can help me, I really appreciate that