Reviews for South Loop #1950

I am waiting for a phone call from someone to measure my back door for a replacement storm. AND WAITING. AND WAITING. [and then I'll be surprised if it doesn't take several weeks to get the rest of the job done--measure, order the replacement door, install and haul away the existing storm door] COVID IS OVER, PEOPLE. Start paying employees whatever it takes to get them trained and working, or your hardware retailing days are truly over. There are competitors.

I had a $200,000 commercial office buildout that I was able to complete due to the staff being patient and exuding a thorough knowledge in their perspective departments. I could not have completed this project without their excellent customer service, critical thinking skills, and solution-based problems solving expertise. Special thanks to the ProDesk personnel.

I bought a lot of stuff, and shop on line pre much,The associates at the customer service are very nice, and I want to mention Tee and Rick,They're really helpful,

Some of the staff were not very friendly others were very helpful. It seem like the person that was not very friendly. Felt like we were not very important yet. I am on a Elite spender.

It is a pleasant experience to shop at this location. Pretty much, the workers are consistent in assisting customers to get the items they are in need of purchasing. The staff is friendly and helpful. I am mostly pleased when I shop here.

The location is very convenient for me. Each department has an employee to help out. Joe, the store manager is a great person.

One of my favorite stores for various reasons, and the fact that they haul away our old appliances is so convenient and hassle-free. I have been their customer for many years and sometimes I visit their stores not just to buy, but also because I like to spend time there.

This is always my go to spot! End of discussion. Folks are friendly and the hardware shop is my favorite place to be.

The store manager is great and the employees are helpful.

Naomi was the sweetest and so extra helpful and kind!

I’m pregnant and tried buying plants and the skew # wouldn’t register correctly and instead of putting in another item that is the same price she just had me wait standing on my feet until I finally said I didn’t want it- I would have been there all day while she chatted and ignored me.

Make sure you have plenty of time to spend checking out at the South Loop location since they “improved” the checkout process. The employees are great, but checking out is brutal.

I bought different items, I got good deals.

We ordered Ecosmart LED bulbs (3 pack) and 3 Hampton Bay Linear Track Lighting Heads. The delivery worker brought the Ecosmart bulbs and told us the Lighting Heads would be delivered by another worker later. Turned out she was wrong (or lying), as she marked the order delivery as “complete”. The lighting heads were never going to be delivered to us. We found this out after calling Home Depot and being told by the phone service agent after 30 minutes that he can’t help us. He then told us to call South Loop branch (from which we made the online purchase). The guy on the phone at South Loop was great but not enough at all to mitigate our first experience with Home Depot online which was just horrible. So, after an hour or so, we were left with half a solution to our home issue, a reminder to check that Home Depot is going to make the refund for undelivered items and a walk to a physical Home Depot store to buy the undelivered item.

I highly recommend this business. The location is covenant, and their customer service is second to none. I was completely impressed with the employee's professionalism and customer service.

Great service and clean environment

Jeremy in the garden center was very helpful and nice. He got me a flat bed and loaded it with the soil and compost. He pushed it to the cashier and my vehicle and loaded in the back.

We frequent your store on Clinton when we do some jobs in the city. Its a great convenient location and never any problems. Keep up the good work!

I had the pleasure of being assisted by Tanilla during my recent visit to the store, and I must say, her service was exemplary. Not only did she promptly resolve my issue, but she also did so with remarkable patience and attentiveness. Tanilla ensured that my order was accurate before I left the store, going above and beyond to guarantee my satisfaction. Her professionalism and dedication to customer service are truly commendable. I highly recommend seeking out Tanilla for any assistance you may need. She’s an asset to the team and made my shopping experience exceptional.

joe from the customer service desk was very helpful. we forgot to use our coupon when we made a major purchase last week. joe quickly make the change for. us. he then wished a great day.

Whenever I visit this store I never have to look for someone to help me. Employees are knowledgeable regarding products, and if they are not they will always find someone who is.

I just recently moved not too far from the store, and I was not in a good mood to shop and look for products when I made a visit that day. I just want to thank Oscar, Adamaris and Aurora for making my shopping experience a little easy.

I visited the tool rental department and Jose was fantastically awesome he was friendly fast efficient and very customer service oriented I got the tool that I needed with no problems quick check in quick check out he deserves a raise and a promotion for his kindness and attention for detail and employees can learn from this man and how to treat customers!!!!!!

Ms. Naomi and Ms. Leslie are really committed thier jobs and will go out if there way to help you! I was simply getting a ladder which seemed impossible that particular evening. These ladies would not let me leave until my concerns were addressed. They made my experience so much better. Ladies you are The Best!!!

Leslie was great and knew what she was talking about. Give the girl a McDonald's gift card ;)

I always get superior service from all employees at this Home Depot. They are helpful, friendly and concerned for the needs of their customer.

I have been shopping at Home Depot on Clinton Street since 2007. Always a great staff!!!

I went to get a large product they called for help and when the cashier saw their co-workers were busy they helped me themselves. Tee was awesome at returns too!

Very friendly and organized place and clean

Shoutout to Jesus at the paint counter for being so kind and helpful! We got 10 gallons of paint and it was a speedy, pleasant service.