Reviews for South Richmond/Chester #4616

The asociates were very helpful and very friendly. Associates went out of their way to help us find exactly what we wanted and to answer all of our questions. It was great.

We always purchase everything that we need at Home Depot; specifically at the store at this location. Everyone is always nice and very helpful....! Thank you for great Customer service!

Bought a new shed recently and had nothing but a good experience at Home Depot. Frank and David were kind, helpful and answered all my questions. They even helped load the shed into my car. I had accidentally drove off and left my mother's walker laying on the ground and had to go back. My cashier, Joan, had saved the walker for me and I was able to get it back when I returned. Awesome customer service!

Products easy to locate, and associte very helpful in answering questions

I would like to point out two employees who went above and beyond their normal duties to help me with my purchase and loading my car. They had to take it apart to fit in my vehicle. They were very hard working, polite, professional, and determined to see me satisfied. This was the BEST customer service I have ever received. The two employees were Carmello and Jacob R. I wish their were more employees like this in retail. Thanks very much...

Paint associate was very knowledgeable and efficient. Department was crowded & busy, but she spotted the paint cap with specs in my hand, quickly asked if I just needed another 5-gal of the same paint, took off and managed to fill my order quickly--and assist others without missing a beat. Then stopped me to make sure I had rebate forms. Associates striving for efficiency often come off a bit rude. Not here.

The sales associate should acknowledge the other customers that come into the paint area, even if it is to just say hello. Speaking can determine if that other customer will purchase something from your store or not.

Helpful sales associate and checkout clerk. Selection was pretty good considering the time of year.

Love the selection of flowers. However we always use the HD propane kiosk and this would not work...so of course one my husband went in to ask, he received two different answers from to different. Associates. And had to pay inside. Kind of incovient if you have an outside pay kiosk and it not work!

I had trouble with a correct price on the stone pavers I was trying to purchase. no associate to help with this problem. we took it upon ourselves to get the bar code and product description. Upon return the cashier had multiple customers and was unwilling to help us until those customers were taken care of . problem was, the line kept growing. Very frustrating after all the leg work is done to get a correct price.

I was puzzled about choosing a paint product, but the associate showed great knowledge and patience. Also we needed help with a product on display and another associate helped us through that process, actually authorizing a discount.

Shopping at this location is always very efficient. A quick in and out stop, where I find everything that I need.

We couldn't find what we needed and we're helped by a very friendly older gentleman. Great store

The store is well organized and I can always find what I need.

Everything is accessible and the employees are very helpful

I was exceedingly pleased with the response I received from Bruce Sutcliffe, Department Manager, when I approached him and asked if he could "save me from walking around the whole store" to find a product I was interested in. He said just follow me and led me into the lighting department to the "rope lights" I was interested in. He showed me the different types, sizes, etc. When I said I needed to remeasure at home as the lengths were different from the ones we have, he offered to print out the selections available so that I could bring the sheets home to study! What great service. It was especially appreciated after 3 associates of a competitor had just flapped their arms and said if I couldn't find any on Isle #4, then they didn't have them! No way to treat a customer! Thanks Bruce Sutcliffe for your service.

Linda, Stephon and Joan were all very helpful. Went in for a specific item and found another saving me a trip to electronic store.

store was clean staff was helpfull . excelent people skills thank you for your guy,s help.

Went for several things, including some plants. I wanted peonies and had looked for them the previous time I was in the store, but had not found them on my own. This time I stopped an employee and she took me right to them and went looking to see if they had others (they did not). Ended up buying 2 with my gift card from Christmas.

The store was clean and every employee we encountered was pleasant and knowledgeable.

Very helpful store associate, Store is easy to navigate.

EVERYONE WAS NICE...GOT WHAT i WANTED REALLY CHEAP AND LOVED THE PRODUCT...

The help I received in lawn and garden on my visit was very pleasant. The store associate was very helpful and informative in regards to my purchase. Will definitely will be making another trip soon!

I found exactly what I needed in less than five minutes. Then of course enjoyed strolling through the garden center afterwards.

I always enjoy shopping this store. Very helpful and knowledgable employees. Very seldom do I have trouble finding what I need.

Always greeted when I walk in....several times in several different areas. The store is bright and clean and the employees are happy and friendly. Always happy when I leave...I know that I received excellent service while I am shopping in the store. Also...love what I find, whether I was looking for a special something or stumbled upon it.

I went in looking for exactly what I found. Amazing. None of the other stores had the selection or the quality of outdoor furniture I was looking for. The customer service associate who ended up helping me, Nuala, was so knowledgeable and so professional and I ended up buying several additional items without pressure from her but in response to her patience and knowledge. There was also a floor associate who assisted. If you go to Home Depot, look for Nuala behind the Customer Service Desk.

everything was easy to fine and area was very clean nice person at the counter

The store was well laid out and you can find what you need quickly and store associates are available to help you with any questions or to find what you need.

Needed answers and your flooring department was very helpful