Reviews for Southeast Des Moines #2104

In the multiple times I've been to this store, I've always been approached by Home Depot associates to see if I'm finding what I need. This is key to me because I do find the store layouts confusing, and I'm not always sure where I can find my item. I've never had this experience with the other metro Home Depot stores, and always have to search to find someone. For this reason, I go out of my way to shop the SE 14th St store.

Pleased with the whole visit especially the personell. I feel the facility could be more invitin. Had trouble finding entrance was not well marked

We were in need of an old-fashioned ceiling light shade for our laundry room. We were having a hard time finding what we wanted anywhere. Your helpful employee in that department on 03-16-16 at 9:00AM showed us the only two you had in stock. One was perfect for the room. Wish I had gotten his name. Thanks for the help.

I was price shopping for mowers, when I stopped earlier in the day, but it ended up not even being about price (even though Home Depot had the better prices), but the excellent customer service. Because of the customer service, I made the decision to spend a little more on a better model.

I felt like I had a personal shopper while I was there, first a lady in flooring was very helpful in making sure I had the right flooring, then even noticed and pointed out to me that there was another choice that was on clearance, this creating extra work for her and a bigger savings for me!! Then she located a wonderful man to help me with another item, when it was discovered that there was a flaw in my thinking and my plan would not work, he took time to think up an alternative solution which turned out to be better and cheaper than my original idea! Also then they found a nice young man to load all my purchases for me! Thank you!

I went in with a list of lumber I needed for a small project. I was helped by 2 fantastic associates that went out of their way to be helpful. They completely exceeded my expectations of great customer service. I would absolutely recommend the SE 14th Street store!

When I asked for help and asked questions, the sales associate REALLY knew what he was talking about. He made suggestions of two other items to get, and I really appreciated it. Especially plumbers tape because I had never heard of that. It made things SOOO much easier for me when I changed the shower head at home (new experience for me).

Great service would like at least two associate working in tool/hardware waited for 20 minuetes for assistance. Since only one associate was working.

Good location. Easy to drive up and take care of my purchases. I like the associates, they are nice and informative.

This is the place to go if your looking for exceptional customer service. Casey is friendly and will go out of his way to take care of the customers! Thanks Casey for the great experience!

Nice store friendly people someone always willing to help.

was good after waiting for ever to get what i needed. check out was great though

Very helpful and friendly sales associates. Check out was fast and very easy!

Was able to find every thing I was looking for to replace broken parts on the sink in kitchen.

We spend quite a bit in the store and we find thing easily and are asked numerous times if we need help. We appreciate the friendly associates and their eagerness to help.

Christine went the extra mile helping me with a service return on a home we have in another state. After we were done she assisted me with the items I needed in the store. Thanks

The people here are always very helpful to a homeowner in working on DIY.

Yep Christina is really great! Very helpful and pleasant too.

we always have a great experience at this store the cashiers and associates are awesome

THE WOMEN ASSOCIATES WERE KNOWLEDGEABLE OF THE PRODUCTS I ASKED FOR AND HELPED ME LOCATE THEM QUICKLY. THE CASHER’S WERE FRIENDLY AND FAST; ALL IN ALL IT WAS AN ENJOYABLE TRIP, THEY EVEN GOT MONEY OUT OF ME?

Purchase hardwood flooring for home. Mike in flooring personally made sure we understood the product, features and all items necessary to complete our project. Gave us tips on installation and made sure we had all the material, tools, accessories, etc. to finish. Christina at customer service desk assisted in completing the order and timing delivery that was best for us. Truly an exceptional experience.

Always has been my favorite store. Associates are friendly and willing to help find something if that may be the case. Decently priced and generally have stuff if stock when I need it.

Walking in to the Home Depot on SE 14th in Des Moines, I had no clue where the item was that I was needing. Literally, within seconds, store associate James appeared and asked if I needed assistance. When I told him what I was looking for, his directions took me exactly to the spot that item was located! He was also very courteous! I was VERY PLEASED to quickly find what I had gone to purchase! So, as the review title says, "You need to clone James"!! He's THE BEST!!!

The store was exceptionally clean. The store employee was very helpful and located the item we were seeking.

The associate that helped us plan what we wanted and cut the black pipe for us was great!

I went in looking for tools and had not only one but two associates right there to assist me. They identified what I was looking for right away. The store was clean and well lit. Checkout was quick and I even had assistance at the self checkout lane. I will definitely shop Home Depot again in the near future.

The store was clean but we had to ask for help and waited about 10 min before someone came to help.

After standing around while the only employee in the kitchen appliance area helped another customer (afternoon on a Sunday, so busy busy) for about 10 minutes she finally called over another employee to assist in our purchase of a microwave. We needed an over the stove model, knowing we'd spend at the very least $200.00. We wanted to have it professionally installed, another $75.00, eh, okay. To take away existing microwave, another $15.00. So far with the cost of the microwave, which was $218.00, we're up to $308.00 before taxes. Oh, wait, another fee because my purchase wasn't $369 yet? So you add an additional $65 delivery fee? Seriously?? So now we're up to over $370.00, of which the appliance was only $218.00. The employee was rude to begin with basically saying you realize we have to order this, right? No, really, I couldn't have possibly thought that to begin with... Then to say "I don't make the rules..." when we ask why the extra charges just because it wasn't a certain prices yet... I couldn't have possibly also thought you did make the rules to begin with, it was just a question, you didn't have to be so incredibly rude, so sorry to be wasting your precious time. He was a jerk, no nice way around it. We had already agree to almost an extra $100 already to get it installed, but now let's add another $65 fee to drive it less than 10 miles. Sorry Home Depot... that's just too much. You're getting to almost double the cost of the appliance at this point. We left and went down the street to Menards and found the EXACT same thing for $196.00, saving us $177.00 over Home Depot. And your employee needs an attitude check.

Only time I haven't had an associate come up and ask me if I needed help was with a ceiling fan. Ended up looking and then coming back a couple of times as I went home to research the ones I thought about.

Mark S. and Deb L. which I've meet after double and triple trips to the store some trips were good some great , Store needs storage for lumber out side so lumber stays its best with less waste,it would help boost sales because maybe u wouldn't run out of product and I have to leave empty handed(have to go to menards to get my product because u ran out again) Mark is the type of guy that could in prove your sales on this south side store ,he knows his inventory,instead assuming he looks to see if product is there before turning away a sale.Deb is the associate u hope to get at check out anywhere(glad they are there)