#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(515)974-2310

Rental Center

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

4900 Se 14th St

Des Moines, IA 50320

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Customer Store Reviews

  • 4.8 out of 446 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (446)
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Showing 1-30 of 446 reviews
Very Helpful Clerk at SE 14th Street Store
The check out line was really busy so an associate assisted me through the self-check-out line. She was very helpful and friendly.
by
  • DIY
  • Recommended
Good people at the store
I found the guy in the electrical dept very informative and knowledgable . Gave me hints as to age of my house and how to used the electrical boxes required. Paint person was very good too.
by
  • DIY
  • Recommended
Good experience at this store
Associates were very very friendly, helpful, and knowledgeable.
by
    • Recommended
    Awesome experience!
    Associates were very helpful. I couldn't have completed my project in time without their help!
    by
    • DIY
    • Recommended
    Good help with special order
    I had a special order for a large quantity of flooring and needed to know if it was available and if there would be special pricing. The associate was very helpful and even made some additional calls to confirm my questions. The product arrived on time as promised.
    by
    • Pro
    • Recommended
    Paint department
    It was Friday evening and I had to run to Home Depot quick as we had workers coming the next morning to paint our home. We needed rollers, brushes, pInt, the works. The rep at the counter had all of our paint mixed and ready to go in about10 minutes. Great service!
    by
    • DIY
    • Recommended
    About my experience
    This was me (parent) buying a washer for my daughter who lives in Iowa. WE were able to do this and me pay via phone. Made things easy for us in this time of need. I live in Alaska. Thank you Home Depot. I asked my daughter the questions as I did the survey so this IS HER experience in Iowa.
    by
      • Recommended
      Love the store and it's helpfulness.
      Store was great. Price of the paint we purchased was high.
      by
      • DIY
      • Recommended
      Great customer service!
      I was sent to this store when the store in my neighborhood was sold out of the product I was going to purchase. When the new store was also sold out of the product, the associate discount a similar product and saved me from having to drive an additional 20 miles to get the product that was on sale. First class.
      by
      • DIY
      • Recommended
      Very helpful
      Very helpful during my visits to this store. I love the garden center. i ordered carpet from home depot . already installed. very happy with the service.
      by
        • Recommended
        Successful Exterior Door Purchase
        When purchasing an exterior door, I found that Home Depot was very comparable to other home improvement stores and the associates were very friendly. I was able to use my mobile phone to bring up what I found on Home Depots website and the associate honored the online price. The personal assistance was deeply appreciated. And we are enjoying both storm and front door. The door really creates a wonderful face lift to our home. Thank you Mark, Home Depot Associate (SPOS01) for making my shopping experience pleasant Mrs. PIckybuyer
        by
        • Pro
        • Recommended
        Always a great time shopping at this store
        The store is always clean, that's why I prefer to shop here. Every time I walk in I always have at least 1-2 associates asking if I need help. That is appreciated!
        by
        • Pro
        • Recommended
        We love the SE 14th Location- the best in DM.
        We prefer the SE 14th location over others in the DM Area. The sales associates are extremely helpful and courteous. It seems they also do a better job of approaching those of us who are not great at home repairs and providing assistance when we look as if we need help- thank you.
        by
        • Pro
        • Recommended
        I really like the store and the staff, I know where everything thing is.
        I always can found help. I like the staff alot always go extra mile.
        by
          • Recommended
          GREAT! IN AND OUT WITH WHAT I NEEDED
          Although I am familiar with the layout of the store I had a problem finding a trash container with wheels. I did find one in the garden center. Other than that every thing else was great.
          by
          • Pro
          • Recommended
          Cashiers were helpful
          The cashiers were eager to help and I was very pleased that they were willing to assist me.
          by
            • Recommended
            Shopping for a Large Appliance
            We bought a clothes dryer. We had previously visited Sears and although they had the item we wanted on sale, they did not have the item in stock and couldn't deliver it for 3 weeks. We decided to visit HD and found the item in stock. We asked if HD would match the Sears sale price. HD looked up the Sears sale price and matched it with an okay from a manager. The item was delivered in less that a week. We will definitely consider HD for future large appliance needs.
            by
            • DIY
            • Recommended
            Honesty and confident
            Honest confident assistance . We had been told online chat that the refrigerator we were looking at had gone off sale in Ankeny but your store sign said it had gone on sale on the 16 of July. So asking about this, your store help said it might not be on sale online but we could pay for it at the sale price there and have it delivered to our home. The assistance we were given and how the 2 staff treated us made me so happy answering all questions and going over the product, the guarantees, the delivery experience. Wow ! Just shows a lot of class to have someone be able to have the answers and make us feel this confident in making a good choice for purchasing this item. While waiting around in the store and browsing was so nice to see store staff cleaning, asking if we needed help and being acknowledged with a smile! Way to go Home Depot!!
            by
            • DIY
            • Recommended
            Home Depot Store Experience
            In and out in a short period of time. Store very well organized, clean. Good Experience!
            by
              • Recommended
              Great customer service
              Associate in appliances was outstanding! The bar is set very high at this store.
              by
              • DIY
              • Recommended
              Easy to Shop
              I shopped for Garden & Lawn products. In and out very quickly. Cashier was very nice
              by
                doors
                The store was very clean the only thing I was trying to find a storm door did not see any postings where it would be me and my husband was walking around the store to find our screen door we did finally find it the employee there was very helpful I will go back to the store
                by
                  • Recommended
                  Great experience overall
                  Walked in was greeted at the door. Found what I was looking for and the associate walked up ask if I needed help.. talked to him about a few models that you offered and he helped me load up the cart with my new lawn mower. .. then pushed it to the cashier and had about a 5 minute wait to check out.. and then got rang out and asked about the warranty plan and was told how it works. After all that the associate help load it in my van....
                  by
                  • DIY
                  • Recommended
                  Great experience
                  We had a great experience at this location. The associate that helped us was outstanding! She went above and beyond to make sure we were taken care of.
                  by
                  • Pro
                  • Recommended
                  great store experience
                  Store was clean and friendly. Great shopping experience with many option to choose from.
                  by
                  • DIY
                  • Recommended
                  Store Experience
                  The store was very clean, which is a huge difference from the South Side Walmart (across the street). Everything is were you would think it would be for easy find. The only issue I had was trying to find a specific product that I couldn't find and when I went to the cashier to check out (after I had done gave up looking for it) the cashier or the person that was trying to help me find the product didn't know anything about it. Other than that, its a good store to shop @, love that they help military folks w/ 10% off. Love that they have a friendly staff.
                  by
                  • DIY
                  • Recommended
                  Quick store experience. In and out quickly.
                  I just went in for a rain gauge and found it very easily in the Home and Garden section of the store.
                  by
                    • Recommended
                    Need to do something to improve cellular/mobile reception service within store
                    My phone signal is dampened and unavailable in the store iteself due to roofing, maybe add antenna so people can use their cellular device sinside the store
                    by
                    • DIY
                    • Recommended
                    pleased with the great diversity of products.
                    Went to look at plants for my garden. Found the ones I liked and purchased them.
                    by
                    • DIY
                    • Recommended
                    it seemed warm in the store
                    i like the store and the people and cleanliness but it was warm in the store
                    by
                    • Pro
                    • Recommended
                    Showing 1-30 of 446 reviews

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