Reviews for Spring Valley #6985

The negative reviews were based on this particular experience, every other time I've been to Home Depot it has been a great experience. The cashier at the Garden Center was not educated on what the differences in pavers, rumble stone traps, caplimes etc. I'm going to be honest if I didn't work in construction I would not know the difference either. After she called another associate over to try to figure out which stone costed what and the fail of that, I then asked if I should go back around to get the prices. After 5 minutes of that I returned with the name and the price and she said to me oh you didn't get the SKU number? The person in front of me was checking out for about 20 minutes. I received help from a very nice young gentleman in loading my car which was greatly appreaciated since that was the only help I received.

Throughout my 3 hour journey at Home Depot, I was asked by numerous employees if I needed any help, and if I said no they said okay just let us know and walked away. I was not hassled into buying anything or signing up for anything, and being a female in a "man's store" I was expecting that. Etta was the cashier who helped me and made sure I did not have to lift anything heavy, made sure things were securely bagged and made sure I was all set. She asked me if I wanted to sign up for a credit card and I said yes without hesitation. After this experience I know I will be coming back!!!

I go to this store almost everyday for something, I always have no trouble finding what I need and seem to always get friendly help.

Store was well organized and associate was available and helpful

I was looking for products I was not familiar with and need help from associates. Received it ten fold.

Having purchased residential cabinets numerous times the salesperson was extremely knowledgeable and helpful.

I would recommend Home Depot to all of my friends the prices were reasonable and they helped me make final decisions that I had no idea what to pick with there background help it helped me a lot.

Everytime I go to the store, I get everything that I need.

Charlie in flooring was so helpful. Did a lot of homework in looking for the blinds I wanted. Called me to update me through the process. Great service

The employees are very professional. The store was very clean.

Don in the paint section is so knowledgeable and courtesy. What an excellent resource.

Don in the paint section is wonderful. What a pro!

Love the home depot store I always have assistance when I need it

New Years Day I came into the Spring Valley store twice, and I noted that your store associates are pleasant, positive and prepared to assist the customers. You seem to have stepped up your customer service at the personal level. Good job! I'll be back to shop again at your store.

Jim #386 is a nice and helpfully person. I am sure will come back!

Best customer service i've had in a Home Depot. I give the visit a 100.

I was pleased with the arrangements of products and the ease to get these products

This store is always clean and neat; the isles are usually clear (important as I'm handicapped). I am usually able to find things on my own, however, when I can't the staff are very helpful in locating what I need, helping me reach what I cannot and basic instructions when I have questions, etc.

Courteous and friendly. Very helpful. Products I looked for I was able to find

Wonderful experience! Friendly store associates, clean store and speedy check-out!

mostly good service good price and very helpful product.

Location is great and aisles are very well organized. It is easy to find stuff.

very nice associate with keys being made , he was on break yet came to help.

It is the worst home depot I have ever been I will never go to this store and I may cancel my home depot card

we loved our tile selections and assistance received while shopping.

I was a little bit concerned to buy big stuff like appliances in a country different than mine, but I found a wonderful lady, Debra, who helped me a lot. She was patient, competent and answered all my questions . Last but not least she was so kind and smiling even though was almost 7 pm . Thanks. Donatella

Every time i come to this location I know I'm going to find what i need. The associates will greet you in and out of the store. Very friendly and attentive.

While the problem falls back on Home Depot, the review is not of Home Depot, but instead Rockwood Shutters.. Rockwood is a partner of Home Depot, who handles custom window shutters I have been having difficulty ordering Rockwood Shutters. I have purchased other window treatments from Rockwood in the past and did not have the problems I am experiencing now. Rockwood Shutters offer a great product, which is evident since I have gone through this much effort to make a purchase. When contacting Rockwood, the customer associate on the phone is quite nice, and they try their best to assist . However, they must forward the request to a sales person. This is where the trouble lies, since the sales person is apparently too busy to return calls. Waiting three weeks and making multiple calls requesting assistance is not what I consider acceptable customer service. Still waiting on return call to place order!!!!!!!!

We love this Home Depot. We generally receive good service, but in this particular visit, Don, in the painting department, gave us very informative tips to painting our new house and pointing us in the right direction for our project. He was very friendly and helpful. We would recommend going to this location and speaking with him for you next painting project.

As I have highlighted it previously, at your store I can always find on display and in stock what I need. Personally I have always considered it The Best Home Depot even when I randomly buy in another two locations 6800 Katy Freeway store has a unique touch of camaraderie and readiness to helping customers, ... that makes me feel comfortable and willing to call back again soon. Jorge E. Garcia .- Very satisfied customer