Reviews for St Charles County #3009

We were doing a home fence project and porch project repainting and re stain our fence we wanted to use power sprayer this time as hand painted took forever. We had no clue what paint sprayer could handle both pain and stain. The one we picked out was a little cheaper, but salesman showed us a better item with more power for what we would be using it for, was more expensive but as the salesman told us it worked great well worth spending a little more money, appreciate his knowledge and honesty

I love this store. It’s my new Home Depot since moving to the area with my dog in august. The staff are very friendly and extremely knowledgeable in their respect it areas. From day 1 they welcome my dog and I (see photo) with love and respect. I love this place.

Had all the flowers we needed. And in great shape.

If you send an employee to work in the garden area, it would be nice if he knew what a plant was, or was at least willing to inquire on your behalf. The other employees at the time were too busy speaking with each other to help. They had clearly not been trained to do anything else. I was fending for myself without much luck, as were other customers. A little training could change the whole complexion of this store.

Good selection and quality of items, there are areas of improvement but overall it's a good store.

I do not like self check out. I always look for someome to check me out. I also prefer cash transactions!

After visiting the sunset hills location I was so frustrated because the store manager there was a jerk, the cashier was a jerk and the door guy didn’t want to wait in a woman. I went to the st Charles store and these people went above and beyond to accommodate my needs. They were great!

I found my washer and dryer there my de humidifier , my snow blower, my regular and riding mower, my Tuff shed paint etc.

I always go to HD and never have a problem with buying or returning items

I can always count on Home Depot to have what I need where I expect to find it. Check out is smooth, too.

My daughter and I were looking at the refrigerators, and Laura greeted us and started assisting. Because of her patience with me, a senior, I decided to purchase most of the appliances that day from her. I probably would not because I don't remember anyone as helpful as Laura. I have more purchases, such as paint and carpet for the first floor and basement. It was an exciting experience.

I prefer to shop at this Home Depot store because employees are ALWAYS knowledgeable no matter what issue I am dealing with or product I am needing assistance with. Great management shows.

Walked into the store passed several Employees, got lumber and liked for other products and not one of the 4 employees asked if they could help. Not even the cashier greeted me.

Most of the employees are retirees or people that do not want to be there and it shows with their customer service. It was a struggle getting help to load (3) 138lb storage shelves on a cart. They sent a frail cart lady to help. There’s able bodied men in the store that were not utilized. HD no longer treats people with respect and sees them only for the money in their pockets.

They are always courteous, knowledgeable, and friendly.

I was very happy with my experience. The associate knew exactly what I needed from my description and took me directly to the shelf the product was on.

I purchased a new washer. Fred greeted me and asked if I needed assistance. I told him what I was looking for and he found what I was searching for. I told him I would bring my wife back for her decision. He offered and wrote the paperwork so I could come back and be able to finalize the purchase without having to do the paperwork again. It was quick, easy and a great experience.

Lynn, Fred and Mike in the appliance department were absolutely great to work with on our washer and dryer purchase!!!

Great customer service and will be returning to do more shopping at this Home Depot.

My go to store for outdoor summer items, especially bark mulch, flowers

If you need an appliance, see Lynn Finch, she's great!

We wanted to purchase a wall heater but it was only on line. We didn’t want to use a charge card and pay cash. We went to the customer service department and the young lady set everything up for us with no problems.

I visited the St. Charles store to purchase exterior stain for our deck. I did not receive a welcoming or helpful associate, which is terribly unfortunate. With all the options in the market, I look to great customer experiences as a guide to where I spend my money.

Why Are the self checkout lanes closed? Why are there only two cashiers on Saturday morning? Could’ve been a lot of business, but standing six to eight people deep in line doesn’t make me want to come back.

Brett, in the flooring Department was very knowledgeable and very good assisting me in making final choices for new flooring

I just got this a few days agao and so far I love it..

I have another online order coming. I always use the St Charles Rock store.

Forgot my wallet in my car by the time I got back in the store the items I was purchasing were put away.

Always a wonderful atmosphere.

I only shop at Home Depot. The other big box stores do not compare. Doesn’t matter when I come in I am always greeted, ask if assistance is needed. The store never disappoints.