#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(718)348-2363

Rental Center

(718)348-2369

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

579 Gateway Dr

Brooklyn, NY 11239

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Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.3 out of 609 reviews
88%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (609)
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Showing 1-30 of 609 reviews
most products easily found,I got the assistant i needed. store was clean ans associate was friend...
most products easily found,I got the assistant i needed. store was clean ans associate was friendly and helpful
by
  • Verified Purchase
  • Recommended
Scott (Floor sales person) and Julie (Cashier) were very helpful and friendly!
Scott (Floor sales person) and Julie (Cashier) were very helpful and friendly!
by
  • Verified Purchase
  • Recommended
Yes I found product easily Yes assistance was on point Store was clean especially the self check ...
Yes I found product easily Yes assistance was on point Store was clean especially the self check out Associates were friendly and helpful
by
  • Verified Purchase
  • Recommended
I found what I was looking for easily.. The store was clean and staff was helpful and friendly
I found what I was looking for easily.. The store was clean and staff was helpful and friendly
by
  • Verified Purchase
  • Recommended
should shop and starret city friendly staff.. Yes store was clean. Products easy to find The staf...
should shop and starret city friendly staff.. Yes store was clean. Products easy to find The staff is friendly and was very helpful. over all rating five star
by
  • Verified Purchase
  • Recommended
Don't expect to get any real assistance in getting lumber cut to your specifications.
Don't expect to get any real assistance in getting lumber cut to your specifications.
by
  • Verified Purchase
Lack of customer service
The store when it comes to customer service and associates availability if they don't know how to talk to people and they always have attitude when you ask for anything
by
    1 found this review helpful
    I consistently get great service and assistance from the staff at this store.
    I consistently get great service and assistance from the staff at this store.
    by
    • Verified Purchase
    • Recommended
    THE STORE HAD EVERYTHING I NEEDED THE WORKER HELPED ME GET EVERYTHING I NEEDED.CASHIER WAS QUICK ...
    THE STORE HAD EVERYTHING I NEEDED THE WORKER HELPED ME GET EVERYTHING I NEEDED.CASHIER WAS QUICK AND COURTEOUS
    by
    • Verified Purchase
    • Recommended
    Customer service
    Great customer service I will be shopping there for all my goods.
    by
      If you actually need assistance from an associate, this is not the store to go to.
      If you actually need assistance from an associate, this is not the store to go to.
      by
      • Verified Purchase
      2 found this review helpful
      the pro are there at the pro desk and returns people are great . thank you ladies
      the pro are there at the pro desk and returns people are great . thank you ladies
      by
      • Verified Purchase
      • Recommended
      CONVENIENT LOCATION, GREAT PROFESSIONAL STUFF, EXCELLENT CUSTOMER CARE WITH PERSONAL TOUCH FROM A...
      CONVENIENT LOCATION, GREAT PROFESSIONAL STUFF, EXCELLENT CUSTOMER CARE WITH PERSONAL TOUCH FROM ALL PEOPLE WHO WORK IN THIS STORE . SPECIAL THANKS JULIE AT PRO DESK TO TAKING CARE OF MY MULTIPLE VISITS TO SHOP
      by
      • Verified Purchase
      Mr.Ramsey was a joy to encounter he did not work in the department I was inquiring about , howev...
      Mr.Ramsey was a joy to encounter he did not work in the department I was inquiring about , however that did not stop him from finding someone in that department to assist me , and he was funny to boot. Akhlima ( apologies if spelling is wrong) was a marvelous! She was aware of the store and where products were (unfortunately I have been mis-directed in other experiences there :(..... ) She was versed in various products ..... I was glad I encountered her Manager to sing her praises. I enjoyed my experience that evening, Thanks Home Depot @Gateway.
      by
      • Verified Purchase
      • Recommended
      1 found this review helpful
      The best
      This is one of the best hd store I have visited the staff is always helpful keep up the good work I will be back at your store again and again
      by
        • Recommended
        Love this store especially the garden and home area. Healthy plants Clean isles and helpful assoc...
        Love this store especially the garden and home area. Healthy plants Clean isles and helpful associates.
        by
        • Verified Purchase
        • Recommended
        I had an extremely positive experience at this branch today. Usually you have to search forever t...
        I had an extremely positive experience at this branch today. Usually you have to search forever to find a salesperson for assistance, but today one of the associates, named Shantelle (sp), went above and beyond to help me. She was friendly, extremely knowledgeable, and did I mention - she came up to *me* to ask if I needed any help! Thank you, Shantelle, for the help - and thanks, Home Depot, for employing such a wonderful employee! I will definitely be back.
        by
        • Verified Purchase
        • Recommended
        1 found this review helpful
        Great customer service
        The starret city store has improved alot. I was impressed with the customer service from entering the store to leaving the store as a satisfied customer. Anastasia the cashier did an excellent job and so did her supervisor niketta
        by
          • Recommended
          They messed up a carpet order. I moved furniture with the expectation of delivery and installatio...
          They messed up a carpet order. I moved furniture with the expectation of delivery and installation and the installer came with the order short. Needless to say I was livid! I am still waiting on the completion of this order.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Good services
          Good services
          by
          • Verified Purchase
          • Recommended
          Alicia Cusomer Serice
          If you come to this store, have any questions, problems or concerns..see Alicia is customer service her help is outstanding and will be above and beyond your expectations. She is a great help and she really cares about her customers. I can not wait for the day she become manager and train everyone to have her level of customer service. If this Home Depot don't have what you are looking for she will help you locate a store that will or she will help you find something similar or even better. She will not stop working until you are 100% satisfied with you purchase.
          by
            • Recommended
            1 found this review helpful
            The employees had no idea how to answer questions about simple home repairs supplies. They kept ...
            The employees had no idea how to answer questions about simple home repairs supplies. They kept disappearing to "get someone who knew" but no one ever came back. They were also rude. Luckily a couple of customers were able, and kind enough, to help me. Unfortunately, the shelves weren't stocked with all that I needed so I'll have to shop again--but NOT at this store.
            by
            • Verified Purchase
            1 found this review helpful
            Acknowledging employee Casmore great customer service
            Store 579 Gateway drive Employee Casmore is very knowledgeable about products and has a great attitude towards the customers.
            by
              Cashier was nice and friendly.
              Cashier was nice and friendly.
              by
              • Verified Purchase
              • Recommended
              The lady that work at the contractor desk I don't remember her name but she wears glasses.
              The lady that work at the contractor desk I don't remember her name but she wears glasses.
              by
              • Verified Purchase
              • Recommended
              The service at the contractor desk was great the young lady was very friendly and helpful.
              The service at the contractor desk was great the young lady was very friendly and helpful.
              by
              • Verified Purchase
              • Recommended
              Good location with good products. Doing great in the community. Keep it up
              Good location with good products. Doing great in the community. Keep it up
              by
              • Verified Purchase
              • Recommended
              I have visited Home Depot Stores in NJ. They are a model compared to Gateway. Many employees just...
              I have visited Home Depot Stores in NJ. They are a model compared to Gateway. Many employees just lack customer awareness. The store is difficult to navigate. In many areas it's like a obstacle course. Floor managers are just not ready for the job.
              by
              • Verified Purchase
              Get what I want
              I would say 8 out of 10 times I run into this store I find and buy what I'm looking for. The only time there's an issue is when they run out of a certain size of storage container or the metal shelf they have for a low price is never in stock no matter what time or day I go. Overall I like this store and customer service isn't that bad.
              by
                • Recommended
                The nasty employees freely offend customers, do they think they're at home a block away or are th...
                The nasty employees freely offend customers, do they think they're at home a block away or are they serving us customers? I didn't come to be offended & want them to know they'll lose business thus their jobs if they don't bring a new attitude to work.
                by
                • Verified Purchase
                1 found this review helpful
                Showing 1-30 of 609 reviews

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