Reviews for Sunrise #258

Kendrick provided excellent service to several customers today I noticed during my 2 hours in the Sunrise store location. He was especially very patient with me as I looked at the various tile products, he answered all my questions for my do it yourself bathroom floor project.

Great place to shop, items galore, but there is need more sales representatives on the floor.

Hudson, the assistant store manager, caught a shoplifter red-handed with a cart full of expensive items. He handled himself with such professionalism while assisting other customers. It was very impressive to watch him address the situation and retrieve the stolen merchandise.

Easy to locate products and lots of inventory!

Paid for impact windows January, 2021. Installation in March. Today is December 18, 2021 and the installation is not complete. Still missing correct handles for the sliding door. City inspection is not done so strips of aluminum was still lying around. The caulking is coming off the front window. The screen was placed on the wrong side and I cant get any one to follow up with the contractor who don't respond to my calls. I know one thing for sure I don't want them back at my house. I need the windows taken out or a new set of installers who knows what they are doing.

Nena & Johnna provided me with excellent customer service. They were very professional and understanding regarding my needs. Helped me find a barbecue grill I wanted but was not able to find through the store. They took the time and effort to help me find it (as I needed it today for my birthday) & I will always be grateful for them.

Home Depot is the worst company to get credit with or to purchase anything for that matter

Large number of jobless men looking for work or approaching me to help load items in my car for money

Yes, I was very disappointed with my experience. I rented a piece of equipment that was clearly defective and held up my entire job. When I brought it back, the staff acknowledged it wasn’t working, yet I was still charged for two full days—despite taking a replacement on the spot. I was told I should’ve called to report it, which I find unacceptable. As a PRO customer, I expect better accountability and support.

Employees provide valuable services

We have come to home Depot for multiple projects big and small. And usually customer service is great. Yes I will be back and yes I'll still be a loyal customer

I haven’t have any bad thoughts about Home Depot at Sunrise, I love the place that is where I shop.

In store was nice and helpful. Customer service call center was helpful. Delivery people were awful. Took a month to get 2 failed deliveries and a third successful but people couldn't communicate and the one that did was rude. Glad we got the product, but not sure where I'll trust next time I need a large appliance.

I had an issue with garden shears that broke and they were able to look it up and they were still under warranty so I go a full refund.

I aways find what I'm looking for the employees are always willing to help

Ruth Verdieu helped me find the blind I wanted. Ruth was amazing! She took my measurements and told me she could order me two blinds the size I needed and have them shipped right to the store. She was very professional and knowledgeable. She turned my bad experience with a previous associate into an amazing experience. She was very friendly even though she could tell I was stressed from my experience so far. She definitely deserves to be acknowledged for the way she handled the situation.

Cashier just want to send me To self check out. While I was having problem in outside gardening self check out , she did not offer to help

Home Depot has always been my go to place to find everything I need to complete projects. We recently moved and this store is closest to my new residence. Had everything I needed.

In may of this year I went to the door dept. And Paul who works in that dept is excellent. However the door that I ordered and paid for had flaws So after the second time the frame was not primed. So I decided to ask for my money back. And Christine the expedite I belive is so professional, empathetic, I received my refund with out any hesitation So great team work all around Thank you. God bless you

I have not had any bad experiences with Home Depot . Purchased or returns. Great store

I bought couple of tools to fix cars pretty good quality fast moving cashier easy friendly workers

Me and a friend bought 15 sheets of drywall , we checked out and emplyee asked if we needed help loading we said yes, went outside waited and no one came except a pushy NON employee and bullied his way to help me and charge for his help. Hey people need to work, and home depot needs to hire these guys and fire store people that are not helping customers.

If you like to buy any item for your home remodeling like a bathroom be prepare to buy those items online, this store keep only a very few options in stock and if you request help after 6 or 7pm good luck what a waist of time.

I purchased a wet/dry vacuum, and I have been very pleased with its performance. I also like my fold away hand truck. It is sturdy, and folds away into a neat little package. Easy to store.

My boyfriend and I came In to this home depit late night to get stuff for tomorrow for work... we are in home depot faithfully 4 days a week if not more... never have a problem most of the time people are willing to help.... but on this trip Adriana was extremely rude didn't want to help ar all. When I asked for help she answered nasty. When I asked for her boss, instead of doing it professionally she screams his name out Hudson! Hudson! They must be friends because she knew he wouldn't do anything and he didnt.... there was 6 people standing around just talking amd collecting a pay check.... you don't like your job go find a new one.... very disappointed.... sad!!! ;(

We we helped by the employee, Caesar. He went above and beyond helping us locate the equipment we needed for a project.

I went to the paint desk in confusion and left as a satisfied customer because Natoya extended me world class service

A lot of help from staff to outfit our new kitchen, top to bottom.

Excellent store to shop at