Reviews for Thompson Lane #732

The labor pool in the area is dismal at best. I have back issues and can't lift bags of potti g spil and mulch. I asked for help 2x in the garden center...they paged but no one showed up. I called the main line of the store 2x times...no one showed up. The 3rd time I asked in the garden center, the cashier called for ANY available help. Soon, an Assistant Store Manager named Evan showed up and took care of everything. He even had a pleasant spirit. I offered a tip to him and he politely refused saying g he wasn't allowed. My experience with him redeemed the entire Home Depot visit. He's a great employee and very refreshing!!!

I found it next to impossible to find someone who had any interest in helping me

We've been looking for a specific color, style and size of a refrigerator for many days. Until yesterday, we didn't believe that the color, style and size combo that we desired existed in America. However, yesterday, with the help of Matt, we found it at Home Depot. So excited to have it delivered next week.

Love my Home Depot they bend over backwards to help me! Especially the Milwaukee Rep she is the best!

I waited more than an hour to get some help finding a washer to work with some existing screws. I looked up and down many aisles but no one could be found. The employees look like they are miserable, the overall interior of the store does not look as good as other HD stores. I will not go back to this store. I will drive 20 minutes to another Home Depot that has great help, nice employees and much more inventory. The garden center at the new store has a lot to choose from!

It will be delivered on Saturday

I have to shop here. I wouldn't if there was another choice. Most of the employees are on the phone, chatting with their pals, etc. Good luck getting any help.

Really busy store but is stocked and staffed well. Employees are ready to help (Which is good because I usually need it). I like the selection and pricing is very fair.

I was paying my bill and having trouble. The employee was very patient and friendly.

Excellent Customer Service

I was looking for a specific sink plumbing specialty repair tool and ask for help in the plumbing department. The gentleman walked me to where it was located. Very helpful and went out of his way to assist.

We went into the store to get an idea about washers and dryers and walked out owning both. Mary Kay gave us outstanding help in making comparisons and saving us money, besides being very nice!

the product I needed was welding wire all the welding shops were closed for the weekend . So Home Depot saved the day .

I am a construction buyer for the film industry. This location has been instrumental in helping us with our supplies for building and maintaining our sets for a new tv series.

Excellent store with obvious strong management. I will definitely will visit again.

No problem finding someone to help. Plenty of employees with orange aprons in the store. Every one was very friendly and happy to help me.

I had never used the item someone tole me would do the job I wanted to take care of and didn't know the location. I ask the employee in this area where I could find it and he told me and walked with me & pointed it out.

Plant vender Melissa was excellent in assisting me with finding the perfect plant and associate Mike was great as well.

Complained that a broken self-checkout should be labeled with a piece of paper “out of order”. The attending employee said “Not my problem.” That leaves a lasting impression on me of the sort of staff and management at this location.

Black mulch really made my house pop

App claimed you had a large supply of 3/4inx16inx4ft MDF shelving in stock. When I arrive you had NONE and no other large size 3/4 MDF. Waste of time. Next time will go elsewhere

I regularly shop at the Home Depot on Powell Avenue, Nashville and the store has an enormous inventory and staff. My needs are easy to locate and if you have questions, the staff is always helpful.

I bought a refrigerator from Home Depot , was delivered , checked for visible damage before it was brought in my home and there was none. 3 days later I noticed it was sitting awkwardly so pulled it out from wall and looked underneath and the entire frame was bent and 1 wheel was bent sideways, it had been dropped by delivery somewhere, no one would ever think to get on the ground and look underneath. It was snuck into my house very quickly. I went straight to Home Depot with the photos and because it was a day past their 48 hour period they refused to do anything about it. Neither Home Depot or Frigidaire have taken any responsibility for it and I am stuck with a brand new damaged refrigerator. It has been a complete nightmare for 2 months trying to get it repaired and I am probably going to have to just buy another fridge but it won’t be at Home Depot . The worst customer service I have experienced in my nearly 70 years. Shocking

Me Mike was fantastic. He approached me asking to help. Led me directly to the tools I needed and introduced me to the supplier who happened to be on site. I left with a combo set at sale prices.

Richard in Kitchen Design is wonderful! Knowledgable, courteous, helpful. He designed our Kitchen, wet bar, and counter storage area. We used Kraftmaid cabinets, and Viatera and Cambria countertops.

I engaged with several very knowledgeable and friendly employees who obviously take their job very seriously and love to help people.

This store is always slammed busy. In light of that, I am very happy that whenever I go in, I do not have to wait around to check out. They are always quick, and efficient.

I continually am impressed with the team running the show in the garden area. It always looks great; they love what they are doing, and it shows.

This is my favorite store due to reasons that they normally have everything in stock compared to other home depot's.

The experience was not the greatest while in the store shopping however, come time to check out the cashier (Darline) helped the experience just by being friendly and nice. In a city like Nashville, where majority of the people are rude and inconsiderate it’s nice to know there’s still hope out there.