Reviews for Wappingers Falls #1207

Great experience. My favorite location

I ordered several bags of potting soil and peat moss on line for pick-up. It was ready for me when I arrived to pick it up and it was loaded into my car by someone at the store. It was an easy, fast, and efficient transaction, and I will definitely do this again in the future. Thank you, Home Depot.

Cindy has done the best job… Very professional… Leads by example… Joe and Maryanne at the contractor counter always so eager to help

The gentleman was nice, knowledgeable, and very helpful

Employee Victoria was very helpful and a pleasure to deal with. She showed real concern with trying to help me out.

Tiffany made this large buying purchase very easy. I will definitely return to purchase the next set of supplies once the first part of the job is completed.

My Home Depot experience is always wonderful at Wappinger Falls Home Depot. They go above and beyond to help me every single time and they’re always very pleasant, kind and respectful.

My friends call it "The Toys-Are-Us for grownup men!!!" We can spend hours and hours inside the store without knowing it!

The products I bought already always available in your store

I was cheated by my local store. An associate opened the locked copper wiring locker and handed me a 100ft roll of 12/2 Romex wire. The plastic packaging was partially open but I thought nothing of it. The next day I opened the roll and started my project by running about 30 ft in two walls to multiple wall outlet boxes. That is when I realized the 100 ft roll I bought for $84 + tax was significantly less than 100 ft long. I had just 27 feet remaining. So my roll only had 57 ft in it, I was missing 43 ft. I called and spoke to the store Manager Jen, who told me to return the wire for a replacement. But I explained I used and installed 30 ft already and cut it at each outlet box. I told her I could bring back the 27 ft and show her photos of the work I did installing the 30 ft but she said no, I needed to bring back all of it. I explained I spend a few hours of work installing it and would need to spend more to remove it. She said the best she could do is sell me a roll at half price. Obviously, Home Depot customer service people accepted a return from a dishonest person who used 43 ft from a 100 ft roll and then put it back on the shelf for an honest guy like me to buy it and lose out on my money. Maybe they should weight expensive commodities like this wire to ensure they get the correct amount back in a return so an unsuspecting customer does not get stuck buying a returned and deficient product for full price! I now know better. Be aware of what you buy but my Home Depot store should have known better too!

I wanted to buy batteries and had to wait a long time 25 minutes

Need employee training that customers pay thiet salary

I continue to shop at the Home Depot in Wappingers because it’s such a down to earth store with such down to earth employees. The ladies at the customers service desk always willing to help. Love it! Damaris and Krissy are awesome. I remembered when I purchased my first house and began shopping at this location. Damaris signed me up for my Pro membership. After signing up, I playfully yelled out “ I’m officially a Pro”

I went into the store, picked out the entrance door lock set I wanted, paid for it and left. Not much of a shopping experience. Why do I get these surveys when I buy a $30 item, but not for the $1800 dollar refrigerator that the so called "installers" dented and then threatened me in my own house? Why didn't the manager I called about the incident return my call? Why didn't anyone contact me, personally, when I sent an email to HD about the incident, but instead just added $1000 to my credit limit? It is because of the treatment I received that I cancelled MY HD store credit card. I won't EVER purchase a large appliance from HD again, due to the lack of interest in a real problem I had and the lack of integrity of your manager and whomever received my complaint and just threw $1000 dollars on my credit limit. These surveys are a joke. You only acknowledge the good and not the bad. BTW, I bought double ovens and a large "L" shaped counter top from two of your competitors last year. Your loss, not my problem.

Ask where a product is and you get sent to the other side of store.....or waiting for a long time for help. Just makes me want to go to LOWS .

Bought assorted soils and mulch to plant a tree in front years in memory of my late wife of 48years. This has been my go-to store for over 30 years.

No one wanted to come unlock the case to I could buy what I needed after asking twice and the employee announced over the loud speaker for someone to unlock the case, I had to go find someone just to find them chit chatting

Store Inventory of numerous products can be challenging at times. Store Employees are knowledgable helpful and kind!

Came to get a replacement window screen, didn't know where to start. Paged for help 3 times, received none! HORRIBLE LOCATION, HORRIBLE CUSTOMER SERVICE!!!

I was pleased with the Saleslady in the door department who was knowledgeable about what was in stock and what would meet our requirements as far as size, etc.

TIFFANY is an asset to your company! The Wappingers Falls home depot is my number one go to for getting the job done!

Jay in flooring was excellent in service

Just got our fridge. Great service and easy

I found the service I received from Judy to be top notch and very professional. its not always easy to find individuals who are focused intently on getting and giving you exactly what you're looking for. Judy was very efficient and has a nice attitude. Wish there were more people with her good attributes.

GREAT EXPERIENCE GREAT PEOPLE

HD did a great job with loading mulch into my truck

I needed help when I could not find a product. When I requested assistance, I was told twice to let my husband come to the store himself. He did help me but made sure to try to berate me as he did. No more comments once I told him my husband of 32 years passed away. I would recommend only if you do not need any help

Absolute joke heading back to my Poughkeepsie store. Worth the drive. Additional 20 minutes

Nice cashier so kind Larry.

Linda was extremely helpful