Reviews for Warrenton #4023

Keith at store 4023 suggested shower curtain rods for hanging heavy Christmas decorations in the window. It was a brilliant idea! I couldn't be happier!

They seem really short staffed, but everyone tries to help no matter what area they work in. The QR codes for customer service on locked up items are neat, but they should have one for the key machine, wire reel, appliance desk, and blinds.

Always a pleasant experience. Employees are always helpful and knowledgeable about items available at the store.

Came in with product assembly instructions (with part numbers) to order missing parts needed to complete a Husky heavy-duty shelving unit. Was first helped by Rob at customer service desk who couldn't find the parts in system to order. Rob tagged-in teammate Kiana for assistance. Kiana couldn't find a way to order part either but proposed a work-around to draw the parts from on-hand merchandise. Kiana cleared the plan with her supervisor and broke down an unopened box and handed me the parts I needed. I walked out the store with the parts I needed to complete my storage rack. Had I not been able to finish and place the rack that day, I wouldn't have been able to complete my garage project that weekend which was the time window I had allotted for the project. Kiana went above and beyond.

Our old refrigerator quit a week ago. We went to get another one at the Warrenton store. They seemed to not have many employees around and we had to hunt up someone to complete our purchase. But once we found her, it all went smooth. Got our fridge a week later. So far so good.

Sku 1001793874 had 1500 in stock at location. Ordered 36 through the app at 7:30 at night for pick up the following day. A few minutes later the order was cancelled due to not having enough in stock. Lazy employees that don’t want to pick orders so they just cancel it. My wife worked at this location and employees and has seen this before. Funny the order was not cancelled when I called the store for my order.

Although measurements were checked to accomplish appropriate delivery , the delivery people were unhappy with the locations and didn't want to complete delivery. The appliance that was being removed was almost exactly the same size, they couldn't figure out how to make it work. So they opened the box and discovered a major dent in the new unit. I had a friend on-site to help delivery since I was at the hospital getting a procedure. The consensus was to refuse delivery. What the delivery didn't say was that they would normally make the delivery of the damaged unit until a replacement is available. So now I am stuck for an additional week without a fridge. Poor delivery accommodation is being generous!

The customer service gentleman was very nice and very helpful. He was even willing to admit what he was not expert at and asked for assistance. I respect that!! Thank you! The store was clean and everything was really organized. And logically organized.

Everyone is so friendly and helpful. Found everything we needed (and more). Employee helped load our items for which we were very grateful.

We have so many projects going that we are in Home Depot a lot. They are always friendly and helpful.

You should listen more. Don’t interrupt and assume you know what the person on the phone is telling you. Rather listen and get the facts before telling them you can’t do something. Shhh. Listen.

After gathering up my credit card and bank statements I went to the store I do business with. I explained what happened. I put my debt card in the machine to pay and the machine said it was declined. I had 40k in that account. I then put my SW airline credit card in and it went through. After about a month I was going through my statements and realized that your system had billed me twice for the same thing. Took this info to the store and was told that since I did not have a receipt for the first transaction (declined) they would not help me.

I’m sure this, along with my review on your survey, will be completely overlooked! I am not a happy customer! I wanted my doors which I ordered in July or August, and they’re STILL not out in! Along with the fact that I had to agree to have them out in DAMAGED! This has been ridiculous ! But I’m sure no one will even care, or comment or contact me.

Not sure why HD got rid of checkout stations. If your employee has time watch me do my checkout then they could have check me out. Your lucky because there is no other option in the area.

My wife and I have experienced success in purchasing products when we've been out of town and needed it (a refrigerator) delivered to a rental asap. Because we live 50 miles from the nearest store delivery is a big deal. The employee on the phone doing business with us correctly is also a big deal. We will continue to do business with Home Depot.

Enjoy working with Home Depot. They corrected a product not delivered. It was the Bullnose corner for drywall.

We do not live full-time in the area. When we use this Home Depot, it is always friendly and positive.

The Warrenton Home Depot have excellent on floor staff. Very helpful

Checkout person was extremely helpful as I made partial payment using gift card. Wonderful company.

Sometimes you will find a very helpful and knowledgeable employee and the, like yesterday you get a rude one solely there to collect a paycheck. Be very mindful of what you are charged, something I was purchasing rang up $30 more than the display sign. This price difference has happened many times and luckily have caught before I paid

Staff members were very helpful in locating what we needed. We could not have done it without them. Great store!

I am satisfied with the service, the products and the prices

Recent experiences have included making a return that was difficult for the clerk so a supervisor courteously resolved the issue. Then cheerful assistance at the wood cutting station and paint desk made the visit even more pleasant.

Kiana was wonderful! She was already busy with another customer, the other customer service worker left the desk without saying anything as I stood in line. But Kiana was kind and assured I would be taken care of soon, and she did! She was not only quick but kind and very friendly. Kiana is the kind of customer service provider that I wished I would encounter in every customer service environment! Kind, genuine and caring! I hope very much she gets a raise and I get to see her again soon!

Need something? Find it yourself. Employees have no knowledge so you better know just what you need!

See my note in the feedback. The employee is Kevin - professional, kind, patient, helpful, polite - and for a heart patient he made this customer feel like royalty!

Store lacks a representative number of associates to customers. Never enough cashiers. Unwilling or inability to provide customer service. Constant product unavailability.

Could not get any help in wire area, needed to be cut and could not cut it myself.

The staff is always friendly and helpful

On the phone, I was angry, but your employee helped me order an item that was out of stock.