Reviews for West Colonial #261

I needed help getting 25' of chain cut to order. The bucket in front, bottom shelf, only had several small leftover pieces. because I have temporary physical limitations, I asked my wife to squat down and see if there was another bucket behind,which there was. She tried to pull it out but could not. Enter the star of Jose, he came around the corner and immediately sprang into action. He must of sensed my pain and quickly disarmed my uncomfortableness with his superb sense of humor and obvious joy in helping others. This is so rare in most retail today. What a bright spot on your sales floor. Well done Jose, keep up the good work.

Very good Store! Staff very attention and prepared to Costumer Service!

Sales personnel was very ,helpful,she knew the store up side down

75% of the associates are very helpful,and are available.

The guys in the paint department were very helpful

I went to have a new key made because my friend keeps losing his house key. I needed a pattern or a neon color that stood out. So I walk up and looking at the key the woman takes my key and grabs a generic key, cuts it and hands it to me. REALLY?! Completely dissatisfied. I would have said something but I was in shock. I don't even think it's the right key because the bottom of the key is a completely different pattern.

very clean as i can see, i was very exited of this store.

It was easy to find what I need. I talked with 3 associates and they all were very helpful. The lady at the checkout count , Indira, was also very friendly and helpful and I did not have to wait long.

Home Depot DOES NOT honor all military veterans, with a military discount, that have ID proof of service. The proof the state has designated is with a "V" on my drivers license when I provided the DMV with my DD-214. your questions below are redundent

The cashiers Jackie and Earl were great! They gave me great options to choose from when I first entered the store and was confused about what I wanted, Also when I returned to cash out, the service was quick and friendly..Great store

The customer service here was outstanding. Multiple associates approached my boyfriend and me to offer assistance. The store was clean and the prices were fair.

Great, Super ,Store I like it. I love this store so much

Prices were reasonably. Help was easy to find and associates knew the store very well.

The store is always clean and in order, I have shopped here for years it's my favorite home improvement store. The associate that help me when I was looking at the light bulbs was fantastic. He help me once before and he is always the same nice, courteous, reliable etc. you don't have another associate like him. Wow, it would help if I knew his name. The next time I shop I will tell you quickly what his name is.

The store was clean. All associates that I came in contact with were pleasant and offered their help, wanting to know if I found everything I was looking for.

My wife and I was able to get in and out quickly before I had to go to work. We bought a new 40v Ryobi weed eater and some equipment to fix up some lighting and fan issues. We love Home Depot for their products.

I went here on July 11, 2015, to purchase a range oven and microwave while it was on sale. I got a very good deal but the store employee seemed preoccupied and not wanting to help me understand the product. They delivered the range on July 17 but the deliverers said the microwave was missing in the warehouse. I called this store many times and waited more than 20 minutes each time until someone answered. Each phone call I made, I had to re-explain my issue. First, they said they had to find out why the microwave was missing in the warehouse. By July 20, they still could not find it and I told them it wasn't my fault it was missing and asked why I had to wait virtually forever until they could find it. I told them to reorder the same microwave and they promised it would be delivered by July 27, sometime between 5 and 8 PM. By 8:30 PM, it still had not arrived. I called this store's manager and he reassured me I was the next delivery scheduled. Still by 9:30 PM, one hour later, there was no delivery to be seen. I called this store's manager and he said he would leave an e-mail to the delivery company. I called the next morning to the delivery company and they said they would reschedule the delivery date on July 31. Then, suddenly, I received a phone call from the delivery worker and they said that the microwave will be delivered actually on July 28th. Overall, a very messy, unprofessional delivery experience.

Love biding the store. Find most of household items I wanted.

It always smells great in the morning. People and staff are on point

I was surprised at how clean the store was & how available the staff was. I was in & out in about 5mins... I used the stores website before coming in & was able to show the staff a screenshot of what I wanted & they gave recommendations for the project I'm working on. This was a quick purchase.

The store was, as always, in great shape. I had purchased the wrong size item and returned it as an exchange for the correct size. It went very smoothly. I was in and out in 10 minutes. This store has become one of the friendliest Home Depot's that I have been to. Keep it up!

products were easily found and the cashier was helpful and friendly

great store, very helpful and clean,I shop there many times a week.

Called ahead to verify that they had firewood in stock. First associate outside did not know if or where this was. Went inside and female associate did not think so but called associate Charles whom I had spoken to in the phone and they both went and pulled the firewood for me! Smores will happen for my nieces and nephew as promised! Thank you :)

Home Depot is the number one store that I shop at for home supplies. They always have what I am looking for. The products or items that they sell always stimulates my mind for ideas when I shop or look around.

I've learned don't wait until the last day of the sale shop early, everyone else also waited till the last minute to buy so the area was very busy! Don't go around dinner time the associates are also at dinner or leaving for the end of their shift. If you are patience they will take great care of you.

fast acting associates, clean store, great location

I was able to find everything I needed at that time. People are very friendly and helpful.

Store associate Mr. Preston was excellent in helping me make my in store online purchases! I am very pleased with his ability to break down each kitchen appliance and recommend the right product for my needs. Thank you so much Mr. Preston and Home Depot

I used the Paint Dept. on 7/3/15, at 1 PM EST. The dept. was very busy, the staff of 4 working hard to help the many clients needing assistance at once. Very good job folks!