Reviews for West Des Moines #2103

Absolutely great customer service. Knowledgeable employees. Ready to help with anything.

The store was clean and convenient, however, it was the only retail outlet for the item I wanted to purchase in my area, so I had to go there on 6/10/21 at 3:00 pm. It might be ok as long as you don't have to deal with the customer service supervisor. The item wasn't stocked so I had to place an order, with the help of a wonderful and polite employee. I'm withholding her name because I don't want to speak for her and get her involved in this mess (will call her Sam). The order was tricky so she asked for help from another customer service employee who must have been a supervisor. That other person was rude, condescending, and very arrogant to "Sam". I felt badly for the other employees who have to work for/with her and nearby customers watched and listened in disbelief too. She should absolutely not be working anywhere where she has contact with customers or other team employees. This is not the first time I've had to deal with this person and she is a definite reason for me to shop elsewhere. She is costing you money and your reputation.

Just ask for Rick, he knows where everything is and how to use it!

Absolute incompetence by XPO the freight company hire to deliver. HD employees stated MANY customers are angry with the delivery company. HD people were great doing what they could but XPO employs a strategy to completely ignore contact with HD and customers. FIRE THEM!

The staff were very friendly and very helpful. They have a wide variety of items and the store was well maintained and clean. When the item I was looking for was not on the shelf, they were able to find the last one in the back. The staff helped transport and load the folding picnic table into my vehicle.

Nice staff, clean store , close to my home!

Neat, clean well-stocked store. Helpful employees. Our favorite of all the home stores in our area

The store was wonderful, extremely well organized, with outstanding, over achieving staff! Loved it! Would highly recommend it to anyone who needs to do home improvement or grab any tools or material for the job site!

Great Home Depot. The staff know right where everything is at (which can be half the battle in these big stores! Lol) the cashiers were personable. Plenty of products on the shelves and we found everything we were looking for. Will be back!

great store that is always stocked. employees are always friendly :)

Christina made the whole experience painless! She was friendly, helpful, and professional. If I had a business, I would hire her immediately!

People are always very helpful here at this store, they are friendly and I have never had anyone act like they are going out of their way to help me. We love Home Depot also for the military discount that they give us. Store is clean and organized and usually very easy to locate items in. We always feel welcome here!

This Store has Good people

We were very disappointed with the lack of organization of the store as the product we were looking for was located in the “no home” section. It took much longer and any more accommodates than it ever should have to locate this product.

The nursery has good selection of plants and gardening supply. It is easy to find what we were looking for. The price is good. The cashier, Izet, is very friendly and helpful.

Jeff, Alex and Patrick were extremely helpful in assisting us locate the Lifetime kids picnic table we wanted for Mother's Day. It wasn't easy, and their skill and patience was very much appreciated. Keep up the good work. Thank you.

The store was clean and organized and the product selection was great. I had a return and the process was very speedy. Jordan was the clerk and he was very friendly and efficient!

I am a new and first time home owner. I have shopped at this store numerous times in the past year. I've purchased larger items like a snow blower and lawn mover as well as many miscellaneous items. I always find the staff friendly and helpful. They help you find what you need, offer lower cost recommendations and don't oversell higher priced items. This store is my first choice for home improvement shopping needs.

Great experience working with Larry and Mike in the door division. Ordering a new front door is nerve wracking but these guys know what they are doing and were great to work with.

Taylor has to helpful back at the pro service area by lumber! I look forward to working with her again anytime!

Johnny in the tool rental will take good care of you and make sure you get what you need! He's an exceptional worker and will go above and beyond to make sure you get what you need!

Any help you need ask for or go find Bruce!

Mostly Great people ......

Was shopping around for a new washer and dryer and the young man that worked with me was very knowledgeable about his products. He was very pleasant to deal with. It was a really good experience and I would really recommend shopping at the West Des Moines Home Depot!

I wonder if you really give 5000 dollars, or is that a lie too????

BERKLEY & ETHAN WENT OUT OF THEIR WAY TO BE HELPFUL. WE NEEDED A PARTICULAR SHEPARD'S HOOK FOR A HOME PROJECT AND NONE WERE IN ITS SPOT ON THE SHELF, BUT ONLINE STATED THERE WERE SOME IN STOCK. BERKLEY FOUD THE OVERSTOCK. UNFORTUNATELY, IT WAS ON A HIGH SHELF UNDER SEVERAL OTHER BOXES OF PRODUCT. BERKLEY NEVER INDICATED IT WAS A PROBLEM, FETCHED ETHAN, AND TOGETHER THEY PULLED EVERYTHING DOWN FOR US TO PURCHASE A SINGLE, LONELY HOOK. BOTH GENTLEMEN ASSURED US IT WAS NO PROBLEM. nAiLeD iT.

Alec A. and Casey did a great job and were very pleasant in the Flooring Department!

Awesome store for great service and product!!! They go beyond helpful and try to give you the best service!! You will love this place!! The store is clean and has a great selection of products at a good price. You will be happy you checked them out!!

Great service from all employees. Very friendly and helpful.

The store clean the products is easy to fine.. I am happy I will come back again and again..