Reviews for West Eugene #4028

The store was clean and the associates were readily available to help me

Was able to locate all items I was shopping for, staff was courteous and helpful, Check out was expedient and clerk was personable with a good sense of humor.

It was a very quiet holiday, but the everyone was extremely helpful from helping us to pull a display item down to giving a refund on a product that wasn't priced accurately and put in the wrong place with the wrong price.

I immediately went to customer service for an online return. They gave me credit for the product. They couldn't help me with any other online problems so I went home and called customer care where Lynn finally fixed everything. Thank you Lynn!

Items easy to find, sales associates helpful and HAPPY. Quick with a dog treat for our puppy!

Great store great people go here weekly for normal house repairs.

I went to buy a portable AC for my family, I did some research and found the item I wanted at Home Depot. When I got to the store the one I wanted was no longer in stock. Once I spoke with an associate they helped me to pick a better unit for my needs than the one I had originally came to get. We installed it last night and are very happy we went with the higher BTU. Even if they had the other one in stock it wouldn't have been sufficient to cover the space I needed to cool off. Very happy the associates explained the differences in BTU to me, and helped me load my car.

I actually enjoy shopping at this location. The staff here are friendly, knowledgeable and helpful

I BOUGHT A WASHER AND DRYER BUT THE DELIVERY PEOPLE SAID HOME DEPOT WOULD NOT ALLOW THEM TO INSTALL THE APPLIANCES. CLAIMED I NEEDED TO GET A SMALLER ELECTRICAL OUTLET, SAID MINE WAS RATED AT 50 AMPS AND THEY COULD ONLY INSTALL IN A 30 AMP OUTLET. GO FIGURE. I PAID ANOTHER COMPANY TO CONNECT THE WASHER AND DRYER. LAST TIME I WILL PURCHASE AN APPLIANCE FROM HOME DEPOT. I CALLED THE STORE AND THEY SAID TOO BAD.

WHILE USING THE SELF-CHECKOUT, I NOTICED THAT AN ITEM I PURCHASED RANG UP AT A HIGHER COST THAN WHAT WAS LISTED ON THE BARCODE SHELF. WHEN I ASKED MAURIE, THE ASSOCIATE MANNING THE SELF CHECK-OUT REGISTERS TO VERIFY THE PRICE, HE RESPONDED, "WELL, WHAT DID IT RING UP AS." I TOLD HIM AND HE RESPONDED, "WELL, THEN THAT'S THE PRICE!" I ASKED HIM TO PLEASE CHECK, HE BEGRUDGINGLY DID AND SAID, "YOU WERE RIGHT," AND CREDITED ME THE OVERCHARGE. NO APOLOGY, OF COURSE. LOWE'S ASSOCIATES ARE ALWAYS SO PLEASANT.

I was attempting to work on my sprinkler system and one of the plumbing emploees came to my rescue and showed me exactly what I needed in order to reach every part of my yard!

Overall good experience. The only improvement would be the time it took the service desk associate to get someone to unlock and bring the grill we bought over took her trying 5 people before one wasn't busy or on break.

The store was neat and clean; well organized. I was asked several times if I needed help. Employees were friendly and helpful.

Everyone was very helpful and the store was cool, it was over 90 degrees outside

For some reason I just plain enjoy shopping at this location. It is a few miles further that the other one in town but the feel of the store is so much better! The staff here are extremely helpful whre as half the staff at the other won't even make eye contact.

Very helpful in the paint department. The got the color perfect and helped me with the perfect amount of paint i needed to paint the hole house.

I found the store as always clean, neat and well stocked. Personnel were attentive. My only complaint is the current policy for a military discount. My service was during the VietNam era and upon my honorable discharge (after having been drafted) I was only issued a DD214 which, up until now, was sufficient, with the presentation of my driver's license and the DD214, to obtain my veteran's discount which, by the way, was appreciated. On my most recent visit to your store I was told that after this purchase the policy has changed and the DD214 form will no longer be accepted as proof of military service. To my knowledge everyone prior to and many post my discharge date have no other documentation to fulfill your new requirements. I can live with this but I feel that it IS a slap to the older generations-intentional or not. Hopefully this policy will be reviewed as I can see no logical reason for the change.

I went in to buy some perennial plants, and buy mulch. There were two associates there waiting to load a bbq grill for a customer, and they smiled and asked if I needed assistance. I stated when I was coming out, as I was going to purchase some mulch. Tison and Travis loaded the bbq grill, and I was through checking out, so they assisted me, by loading the 8 bags of mulch into the trunk of my car! They smiled, and made conversation with me as well, these were young men in their 20's and I am over 60 ~ very nice to have associates that aren't afraid to make conversation with folks older than they are! It was very pleasant and a wonderful experience. I will recommend this Home Depot to folks, and I will return.

The store is in great shape with product availability and good organization. The really positive part of shopping here (Seneca St. Eugene store) is the associates! My experience with Christina in Window Coverings, Susan in Paint and Max in Garden has been excellent. They are helpful, knowledgeable, and pleasant. All three are examples of exemplary customer service. In the past I have also had positive experience with several other associates. As a result of these interactions, I generally look forward to shopping there. (and generally spending too much money - often on products or services I may not really need.)

I have always gotten fast friendly service at this Home Depot.

We always find what we need and there are always friendly and helpful people at this store.

Dale and Linda were incredibly helpful and friendly, best customer service i have had in some time. i will continue to shop here for that reason alone, customer service really does make all the difference!

Got a new kitchen faucet at a great price. Cashier at the self check out was friendly and helped my husband and I. Thank you!

It was very clean and everyone was friendly and helpful

I don't have a green thumb, so I have to rely on the store's staff to help me out with my selections. Olga was most knowledgeable & helpful.

Love, My Home Depot, Close to home. Always very friendly and knowledgeable employees.

I really like that when you are in Home Depot that there is always someone around to give you help when needed

While looking at products I was asked if I needed assistance. Then upon checkout Kelli offered her assistance instead of the self checkout. I much prefer this, she was quite polite, efficient, and very helpful.

The sales people are always so helpful and if they don't the answer they will find someone who does. It's always been a pleasure to go even from the very first day which was three years ago.

These guys and gals are always so friendly and helpful. Fun place to shop.