Reviews for West Houston #585

Everything that I was shopping for was available and easily located. What I couldn't find an associate led me to it.

Friendly staff willing to help in any way they can. The associate that helped us was knowledgeable and very helpful and gave us great suggestions on how to make our remodel perfect.

The store was clean, the associates who helped me were wonderful. They were all friendly, and went above and beyond what an associate normally would do.

The last two visits to HD on Hwy 6, I received exceptional help from their employees who each made items for me that I couldn't have done myself.

I asked for associate help in scanning a merchandise in which the Bar code was not scanning. Instead of receiving the required help she went to accused me of not scanning the merchandise. She was also unable to scan this merchandise and she left me talking to other associates who are milling around the register. I had to go and get another merchandise myself in order to buy it.

very helpful employee. He matched Lowes price on some garden supplies.

Very happy with the help I had with the CS rep. in explaining everything I purchased that day

Very good deals on kitchen appliances. I bought a fridge, stove and microwave and came in $700 under budget

everything we need for our projects is there !!!!!

Items being in stock is rarely an issue here for me. I have had more BAD experiences here with the employees than good ones. IF you can find an employee at all. (And that seems to be a BIG if every time I go in there.) BUT, when someone there does well, they REALLY DO WELL. I had an employee in the paint section and an employee in the door section that I would praise all day. They were nice. Polite. They put my concerns and needs first. It honestly felt like they cared whether or not I had my issue taken care of. On the BAD side of things, I had one employee tell me some VERY false things that created some big issues for me. It got worked out by the good employees, but it started things off on the WRONG foot. I was in the store tonight, and witnessed an employee that was literally YELLING at another customer while they were assisting myself and other customers. That is shameful. I know customer service can be a thankless job, but what I witnessed just awful. Someone asked the price of an item. Yes, it was stated on the front of the display, but what if this guy couldn't read for some reason? Or had some other health issues? The employee was YELLING at this man that the price is listed on the front of the display. Eventually the employee yelled the price at the customer without looking at it, so the employee KNEW the answer, so I don't know why the yelling and belittling of the customer was needed. Answer the question - the customer chooses to buy or not, then they are out of your hair. I was embarrassed and angry FOR this other customer. The employee started off tersely with me, but the transaction ended on a good note - mostly because I didn't want to give him a reason to yell at me too!

Kyle, the Sales Associate working Returns is exceptionally helpful and attentive. He had a great and positive attitude and truly reflected that he is proud to work for Home Depot! He should be considered the benchmark for all other employees to emulate! Awesome!

The Associate working the Self Check Out is exceptionally helpful and attentive. She has a great and positive attitude for her work! Awesome!

The associates greet me at the front and the was clear of dabris.

Been using this store for many years. Never had a problem.

Purchased a variety of items in different departments and worked with four associates. All knowledgable, pleasant and upbeat! Home Depot is outstanding especially in comparison to the other national stores.

All the support I couldn't find in other Home Depot Stores, found there, particularly the experienced support and guidance by the electrician on duty. Great service, as a standard on all my visits.

The store was clean and the staff was very helpful and courteous.

My entire experience, so far, was great - the associates were amazing!

I like to come to your store. The workers are always ready to help. Shirley and Angela were very nice

store always clean,friendly & products stuffed properly

I enjoy shopping here because of the attitude of helpfulness of employee's. Everyone seems happy to see you and are willing to help you find what you need. No one likes to part with their money, but when I shop here I am reminded of long ago times when customer service meant something.

I have always had a wonderful experience shopping at Home Depot both on AND off line. Additionally, I love the "store pickup" option, as well, because this saves me so much time with my busy schedule.

Clean and friendly staff Store is well organized and prices are responsible I always shop there and they give you your refund if you are not happy with the product

Your key Duplicate Machine not working properly, and makes key by mistake. Thanks

Conveniently set up, clean and accessible isles. Great customer service! I will be coming back for my future diy projects!

I would like to give special recognition to store associate George Collins (from your store located on 2828 S HWY 6, Houston TX 77082) for outstanding customer service. George went out of his way to help me with a tool needed to fix my car. He even offered to look at the car to make sure i was purchasing the right tool. He was of great help and saved me a lot of time and frustration.

Clean, well lighted store. Generally everything is quite easy to find. Sometimes the store associates are not always readily available for help or locating items. Pretty much like all the big box stores these days.

I walked in on a timeline and new the right area to go to but not sure of exact location, so i asked an associate as i was walking by then=m and in very short but precise detail they pointed me in the right direction and also watched to make sure i did not miss it.

The store was easy to find, very clean and organized. The staff were very friendly and helpful and were able to guide us to the area we were looking for. Besides being professional they showed honesty and greeted us with a big smile.

Mr. Miguel Ponce was very helpful and very kind at all moment, the store also was pretty clean. We got a great experience.