Reviews for West Reno #3311

Everyone in this store always knows exactly where items needed are! James In Hardware is the man! He will go above and beyond to make your shopping experience quick and hassle free!

She is a huge help up front not.

Brian was helpful in locating the part I needed. Leah was kind at the register

Lost in a big store looking for a product. And this Home Depot isle employee pops in, finds my product, retrieves it from the self and presents it to me!!!. WOW!!

loved OVY at check out at Reno, NV store where store manager John Merino is

I was very happy when James came over to help me gather all the hardware and supplies that I needed to get a unit up and running. James was stocking in the power tool aisle and as soon as I asked him for help, he immediately stopped what he was doing and ended up going aisle to aisle with me helping me make sure I got everything I needed. I was able to save myself an extra trip thanks to James for taking his time to help me shop for the parts I needed for my project

I have had the best experience shopping in this particular Home Depot than any other. I have lived all over the U.S. and been in many Home Depot stores. Except for one young man, all employees have gone above and beyond to help me. I do appreciate their help! Great store!!!

Philip in the plumbing Department was a lifesaver. Todays project was to hook up a Kangen alkalizing water machine to our sink and it required some thinking outside the box to do it. I literally couldn’t have done it without Philip, he was extremely helpful and knowledgeable.

Excellent customer service! Everything is well stocked and easy to find at fair prices.

Only once did they fail to have an item I wanted (Teak Oil)

Customer service over the phone was poor when dealing with damaged items.

Every time I visit the store, I am greeted and always asked if I need any assistance. Associates not only take me to different sections and show me different parts I need, they also make sure I understand how things work and go above and beyond to make sure that I know what other items may be needed. Plus, they all have a great attitude and they’re a lot of fun to talk to!!

There were plenty of employees to help locate items on this trip to this store.

Employees were very helpful in sirectinf me to the items I needed.

This is a large store, but very organized. Easy to find products.

Mike and Chelsea from plumbing went above and beyond the call of duty to help me find what I needed for a home repair. Give them a raise!!

Staff at this location are always knowledgeable and reliable

Rhonda in contractor checkout was amazing! Happy and seemed pleasant to be around!

I came specifically for a bush trimmer and found exactly what I needed.

I have shopped at several Home Depots in the past. Overall they have a good selection and good prices. This particular store however was even better. it was very clean and neat. the aisles were well labeled. The store staff were very available, pleasant and very interested in helping me find the product I was looking for. I will definitely continue to use this particular Home Depot.

I have been happy with this stores stock and I really like the employees. I would like to especially commend one individual, Tara she always helps me find what I need and makes sure checkout is moving right along. Thanks

Very happy with this store compared to other Home Depot’s we have visited. Always helpful!

Dominic helped me find a crow bar and sledgehammer and really went out of his way to help me by carrying them to the cashier and taking them out to my car as well. So friendly and helpful!

clean store, helpful staff

We love Home Depot and shop at this particular store often. But the cashier who helped us today Richard was very rude and offensive about us using the military discount at checkout. Normally the cashiers are happy to apply the discount.

Well stocked store with knowledgeable staff in each department.

Do not shop here if you need assistance on anything. Store needs to remove the generic terms "sorry about that" and "no problem" from their vocabulary. These responses have no sincerity at all as they are meaningless! I have spent thousands at this store and have been satisfied about 20% of the time.

Terrible customer service. DO not trust the web site or the store to tell the truth about product.

Bill very helpful with lightening. Strange layout far away from lightening and he was very capable in explaining my lightening needs and wishes. Rebecca very helpful as well. Cashier Raquel very friendly, efficient