Reviews for West Tallahassee #6374

I just bought a Samsung laundry set (washer and dryer) with a protection plat for a great price! It was a great shopping experience for a major home appliances purchase.

The customer service experience is so bad there that I will never do it again.

Store is always clean and organized , an employees are just that employees, they do there job an try to help as much as possible,

The store has a great layout has a great customer service and have the quantities that I need every time that I shop at the store.

From actual almost physical altercations with employees cursing at me, to people that clearly do not care about their jobs at all. I have had bad experiences my last few visits. Which is unfortunate because I love Home Depot. Hopefully it’s just this particular store.

Nicole loaded my car because I’m in a cast. Thank you!!

Nobody around the store. Had to wait for someone to help me at the lawnmower area. After I went in to ask for help. We were there for over a hour.

2-3 cashiers have been extremely disrespectful

Despite the fact that HD is usually much higher priced than other retailers, when I’m forced to shop here for clients, the employees are usually pretty helpful. Not always. And when they’re not, they’re miserable. But of the two in town I’ll go the extra distance to shop here any day. Even though our selection of goods still stinks overall.

Visiting this store is actually fun. We nearly always depart it as satisfied customers.

Greetings, overall it's my way of life, so I have to visit anyway, I make due..

Stop firing well season employees to save money on payroll!

I was very impressed with how well the cashier handled the situation, she was very calm, helpful and polite to all customers waiting. She made eye contact and acknowledged customers while taking care of my purchase while being at desk by herself.

Too many employees gathered very near the checkout at the entrance doing nothing. A supervisor should have moved some of them to other areas.

I bought the new RYOBI finish nailer. Works great

I’ve used this Hd for a long time, look at my purchase history. Within the last two years this store has gone down hill in all aspects. My last trip I was in curbside for 30 mins. I eventually walked in and all my stuff was just sitting there, two people working the online order station and nobody did anything. Just a “not my job” problem I guess. Get it together, hire the right people, go back to what it was 2-3 years ago please.

I am glad that I was able to find the right storm door

Overall the customer service has dramatically improved. I feel like they are seriously overwhelmed and need extra help. They try super hard given the circumstances they’re given. The online inventory is rarely accurate and customer service support for online ordering is poor. This makes the store employees’ jobs even harder. The service here at the west side store in Tallahassee is FAAAAAAR better than the north side location.

I bought a refridgerator on Saturday and it took hours to complete!! I tried to complete my purchse online and was hours waiting for the chat bot and the live rep. I finally called the store to complete my purchase and it took 20 min. of being sent to all kinds of idiots, finally a FLOORING GUY TOOK MY CREDIT CARD INFO AND ADDRESS FOR DELIVERY AND HE COMPLETLY MASSACRED MY ADDRESS. AT THIS POINT I WILL NEVER GET MY DELIVERY!!!! I WILL NOT BE SHOPPING HME DEPOT AGAIN!!!!

Thank you WJR32L5 ( sales person number on receipt) for all the help!

We are very satisfied with our purchases !

We needed to replace our old lawn mower and already knew what we wanted: Cub Cadet XTI Enduro L42, 19 hp. Prompt friendly customer service rep and lawn/garden rep. They helped me buy and arrange next-day FREE delivery in less than ten minutes. It was delivered first thing this morning. My honey's happy so I'M happy!

I planed overbuying materials for my home projects and returning the extra items, if any, for credits since I do not live near HD Store. This worked out great just like HD advertised free return. Ashley, The Customer Service is very knowledgeable and helpful to process my return without problem.

I ordered flooring online on a Thursday, received a call asking when I would come and pick up the flooring the next day (Friday), and then received a notification the day after (Saturday) saying my flooring order was canceled. No explanation why.

Wonderful experience!

While going in to purchase a couple of items, the entire staff greeted me as I walked by and asked if they could be of assistance. In addition to that, they were very knowledgeable about what I needed and offered other items to consider. I really appreciate everything.

Mike M offered help and found me the item I was searching for within my price range. All employees were friendly.

Great visit(s) with Ashley & Taaliyah! I hope they stay employed there for a while because they have exceptional customer service skills

I enjoyed my shopping experience. With Will Will Richardson excellent salesman. Very knowledgeable. Extremely helpful. Goes out of his way to make sure you understand everything.

Shopping at this location is a joy.