#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(281)517-4402

Rental Center

(281)517-4408

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

12727 Fm 1960 West

Houston, TX 77065

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.4 out of 382 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (382)
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Showing 1-30 of 382 reviews
I spent $4k on windows and they turned out green. The sales manager kept arguing with me that th...
I spent $4k on windows and they turned out green. The sales manager kept arguing with me that they are not green and really did not want to replace them. They sent out multiple Home Depot employees and everyone has said they were green. I had to settle with covering up the green windows with black screens. Not what you want after spending $4k on four windows.
by
  • Verified Purchase
Horrible customer service
Horrible customer service
by
  • Verified Purchase
Store is well kept and well lighted
Store is well kept and well lighted
by
  • Verified Purchase
  • Recommended
Best home depot to shop at.
Best home depot to shop at.
by
  • Verified Purchase
  • Recommended
This store has some serious problems. It should be obvious to those in charge in your district o...
This store has some serious problems. It should be obvious to those in charge in your district office, but they are probably to busy covering up the issues at hand and covering up for the flaws this store and the store manager has. There is never enough people in the store to assist customers. An if you try to complain to the ghost of a store manager, you will be waiting for a long time, she is never in her store. Must be nice to run a store from her home. Gives a whole new meaning to ""home depot"'
by
  • Verified Purchase
There are several cashiers that are very outgoing and polite. Pro Services group are good at wha...
There are several cashiers that are very outgoing and polite. Pro Services group are good at what they do. I try to avoid the group in customer service
by
  • Verified Purchase
  • Recommended
The store is well organized and easy to find something you are looking for .
The store is well organized and easy to find something you are looking for .
by
  • Verified Purchase
  • Recommended
The employees here are nice, but there will always be one employee that ruins the shopping experi...
The employees here are nice, but there will always be one employee that ruins the shopping experience. We had a Bad experience today at the garden center. Unfortunately it's not the first time at this location with the same employee.
by
  • Verified Purchase
  • Recommended
Love your cleaning section
Love your cleaning section
by
  • Verified Purchase
  • Recommended
Manager Timbra and Steve was very helpful, came in to purchase carpet and the other people were b...
Manager Timbra and Steve was very helpful, came in to purchase carpet and the other people were busy. She made sure I had everything I need to install in my game room.
by
  • Verified Purchase
  • Recommended
Sales Associates Star, Marlena, and Bianca were extremely courteous, and of great assistance thro...
Sales Associates Star, Marlena, and Bianca were extremely courteous, and of great assistance through the entire process.
by
  • Verified Purchase
  • Recommended
2 found this review helpful
Organized and great customer service
Organized and great customer service
by
  • Verified Purchase
  • Recommended
What amazing and helpful staff. They are kind and patient. It's not just a trip to Home Depot, i...
What amazing and helpful staff. They are kind and patient. It's not just a trip to Home Depot, it's a pleasant visit with people who care to help and serve.
by
  • Verified Purchase
  • Recommended
Great customer service and very friendly and knowledgeable.
Great customer service and very friendly and knowledgeable.
by
  • Verified Purchase
  • Recommended
They were very polite and respectful. I had such a nice time shopping. Having good employees is s...
They were very polite and respectful. I had such a nice time shopping. Having good employees is such a key for returning business.
by
  • Verified Purchase
  • Recommended
5 STARS for MARLENA!! Great customer service on her part. She did her job exceptionally well, m...
5 STARS for MARLENA!! Great customer service on her part. She did her job exceptionally well, my husband and I left happy.
by
  • Verified Purchase
  • Recommended
4 found this review helpful
5 STAR review with her name on it!! Thank you MARLENA you were a big help!!
5 STAR review with her name on it!! Thank you MARLENA you were a big help!!
by
  • Verified Purchase
  • Recommended
4 found this review helpful
EMPLOYEE WAS RUDE TO SEVERAL PEOPLE ASKING ABOUT A SCHOOL PROJECT THAT SEVERAL KIDS ASKED ABOUT....
EMPLOYEE WAS RUDE TO SEVERAL PEOPLE ASKING ABOUT A SCHOOL PROJECT THAT SEVERAL KIDS ASKED ABOUT.
by
  • Verified Purchase
WORST EXPERIENCE OF MY LIFE. WILL NEVER SHOP AT HOME DEPOT AGAIN! MANAGER AND EMPLOYEES ARE RUDE,...
WORST EXPERIENCE OF MY LIFE. WILL NEVER SHOP AT HOME DEPOT AGAIN! MANAGER AND EMPLOYEES ARE RUDE,AND UNPROFESSIONAL. THEY ASSUMED THAT I WAS STEALING! THEY NEVER FAILED TO ASK FOR A RECEIPT! WHEN I PULLED THE RECEIPTS OUT OF MY PURSE NEITHER APOLOGIZED! INSTEAD THEY WENT TO CHAT WITH OTHER EMPLOYEES ABOUT ME! I GOT MY NEWELY PURCHASED ITEMS WITH MY RECIPTS AND WALKED OFF FURIOUS! NO ONE SHOULD BE TREATED LIKE THIS..EVER!
by
  • Verified Purchase
Very clean store
Very clean store
by
  • Verified Purchase
  • Recommended
very clean store
very clean store
by
  • Verified Purchase
  • Recommended
Clean store
Clean store
by
  • Verified Purchase
  • Recommended
Been to other locations and the associates be so busy but at this location they don’t forget abou...
Been to other locations and the associates be so busy but at this location they don’t forget about you.
by
  • Verified Purchase
  • Recommended
Very friendly associates, will continue to shop here
Very friendly associates, will continue to shop here
by
  • Verified Purchase
  • Recommended
Cashier Diana made my experience great shopping here at home depot.
Cashier Diana made my experience great shopping here at home depot.
by
  • Verified Purchase
  • Recommended
Great store
Great store
by
  • Verified Purchase
  • Recommended
Management should look into employees bringing there problems from home to store
Management should look into employees bringing there problems from home to store
by
  • Verified Purchase
  • Recommended
I am always greeted by an employee with a smiling face.
I am always greeted by an employee with a smiling face.
by
  • Verified Purchase
  • Recommended
Great fantastic service by Marlena in the appliance department. If you need appliances, find her!
Great fantastic service by Marlena in the appliance department. If you need appliances, find her!
by
  • Verified Purchase
  • Recommended
2 found this review helpful
The staff was super helpful, but Timbre was in the paint department and was very helpful as well ...
The staff was super helpful, but Timbre was in the paint department and was very helpful as well as making sure I had everything for my little project
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 382 reviews

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