Reviews for Wilshire/Union #1048

I want to begin by acknowledging the excellent help I received from the associate at the store who assisted me in placing my order. She was efficient, kind, and made the experience much more pleasant—especially since I’m not very familiar with shopping at Home Depot and had previously felt uncomfortable visiting the store, where I wasn’t greeted or guided. Unfortunately, my experience with the delivery service has been extremely disappointing. I’ve now placed two online orders from different store locations, and both were canceled which gave me no option but to go in person & scheduled a delivery date which showed available for Sunday ( both the store rep & I saw the time availability) My scheduled delivery was then changed from Sunday to Wednesday without any notice or a courtesy call. When I called to follow up(5/10 at 8:30pm), the representative named Marco was immediately defensive when I asked about rescheduling, stating that deliveries aren’t made on Sundays. When I asked to speak with a supervisor, I was transferred to Charles (delivery supervisor) , who unfortunately responded with the same unhelpful tone. When I asked how to file a complaint, he simply told me to “do it online” with no further guidance. I’ve been trying to purchase and receive a refrigerator for over a week and a half, and given the urgency of the situation, this entire process has been incredibly frustrating and disappointing. I hope you can address the issues with both the delivery & customer service

I bought 3 clay flat pots and ew ponytail plant and others

Very disappointed in lack of attention to safety and customer service.

I bought a set of washer and dryer.

Please our order the day before, next day we still wait for long time in order to pick up our material.

This location always has everything I need.

No one on the floor to answer questions. If you do find a random person, they know nothing about anything. No one sittling at the desks in the custom area to answer questions about custom stuff. Impossible to get any info or help. As soon as someone opens another home improvement store, I will never shop at HD again. Coming here is torture.

Great people and very helpful staff.

Parking space available, fast in and out, friendly service.

Great customer service would recommend to shop here.

I did order few times they cancel my orders .

First, I waited 30 minutes for someone to help me with a large item I was returning, but no one ever came out to my car. Despite having surgery just a week earlier, I ended up bringing it in myself. Then, at the checkout, the new cashier incorrectly insisted that the return policy I knew was wrong, claiming I was relying on belief rather than fact—all because she couldn’t figure out how to enter my receipt information correctly. It wasn’t until I asked for a manager that the return was processed as expected. Earlier, when I asked an employee for help with air filters, he simply showed me the Home Depot app, which I already had, and then admitted he didn’t know anything about them. He apologized and just kept walking. Not to be that person, but does anyone care about anything at that store?

Yensi G. was very pleasurable and helpful from check out. She had initiative and went through directly to offer help without being asked. Very exemplary work ethic and friendly demeanor.

My bike seat started spinning out of control and I went to a Home Depot and purchased a screwdriver 🪛 to tightn the seat. $1.41 great deal...

Great location affordable prices

HAD AN ALTERCATION TODAY WITH AN EMPLOYEE THAT WAS DRUNK, HE INSULTED ME CALLING ME NAMES, CURSING AND PROCEEDED TO HIT ME WITH SHOOPING CART!!!!! IM STILL SHAKEN UP BY THE HOLE INCIDENT. I DID REPORT IT TO MANAGER ANASTACIO "TACHO" ON DUTY AND THE SUPERVISOR ON DUTY. I WILL BE SEAKING LEGAL GUIDENCE!!

Have purchased lots of plants here and they always have such a nice selection. I sometimes wish the instructions on plant upkeep were more detailed, but the plant selection is wonderful!

They had someone fallow me like I was trying to steal something when I don’t that kind of thing especially because I am a mother n would not risk that. 2nd they wouldn’t sell me the last box of sticky floor squares cuz it was miss a few and I really needed to buy it but still would not sell even for a discount which I found very dumb cuz when I asked her if you guys don’t sell what is done with it. She didn’t know maybe resell it n I said that’s what I’m trying to do is buy it lol didn’t make any sense. Upsetting considering that was the main reason why I even went there

Overcharged on concrete bags. I purchased 16 and got charged 166. It’s been several days and everyday I keep getting told by associates at home depot that the security guard who checks cameras isn’t there. They said they need to verify on camera that I took 16. I don’t understand why they can’t just speak with the cashier who attended me that day and verify with him. I am sure he will remember because if I had to purchase 166 that would require him to get a forklift out to bring all those 166 bags.

I always send my guys or I go to buy all my materials in hope depot. 99% of the time they have what I need or we can order and receive my material soon to continuous with our projects

Everyone is super great, especially Kevin from lumber. Good guy who seems to actually like his job and always goes the extra mile for a customer. Thanks Kevin!

If you go into this location, be ready to figure thinout in your own or do research prior to your visit. Not all, but many of the employees seems to be bitter and in a bad mood. Many of the employees are completely ignorant about products and don’t seem to be helpful at all. Cashier are nice though.

Henry from the Garden Department was so helpful and friendly. He was able to locate an artificial tree I was looking for.

Dealing with friendly, knowledgeable staff who take the time to help you with your needs, goes a long way to helping you have an amazing shopping experience. Your shopping environment is also important. Shop at a location that is clean, well-kept, and looks nice.

Went in for some small plants - trying to just be in n out - and the cashier showed me everything I needed. Batta bing batta boom -> out. 10 mins or lesss

Ok ........,.jjjhhjhhjjjjjh

Mai was super helpful very friendly and with her advice I’m sure the plants I bought will survive the me and the summer. Mai recommended some products But also told me why they would help. So I feel encouraged and emboldened. Thank you and thank her for me. Joey in kitchen appliances was very helpful and informative also. Thank him too.

This store is constantly a clutter starting from the moment you enter the parking lot. There are tons of day laborers as well as homeless who constantly walk the lot and I’ve had items stolen from my truck twice recently out of 4 total visits to this branch. Also while you can see employees socializing inside having a grand ole time, they refuse to answer the phone and if your lucky enough to actually get a hold of anyone, it won’t be until you’ve held for no shorter than 30+ mins.

the way some workers give customer service makes this store a wonderful place to shop