#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(336)659-5421

Rental Center

(336)659-5407

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

1000 Hanes Mall Blvd

Winston Salem, NC 27103

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 911 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (911)
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Showing 1-30 of 911 reviews
5 stars only because of IRIS in appliances!
Iris has helped me over the years with quite a few appliances and she is wonderful to work with. She's intelligent and knows the products, she treats you like your family and has a pleasant disposition. It feels more like a reunion when I work with Iris and I will always deal only with her at Home Depot. When she decides to retire, I'll have to find another place to shop!
by
    • Recommended
    Sorry service
    Like buying from the keystone cops. Dude shows me where the wood chippers are. (Locked up outside). We both go back in and he tells me to go see someone else. He was at the service desk! So much transpired and I am not writing about this other than to say I’ll visit the Blue Box store next time.
    by
      Best in town.
      This Home Depot is by far one of the best the staff are extremely friendly, and the leadership is even better
      by
        • Recommended
        Wonderful Customer Service
        Susan Sampsell was wonderful to work with on our purchases. Extremely helpful & very nice. If you have needs in the flooring dept it will benefit you to see her.
        by
          • Recommended
          good location and have everything that i usually needs for any of my projects
          Bought some plumbing supplies
          by
            • Recommended
            Gardening supplies
            Great selection of flowers and gardening supplies
            by
              Excellent service
              No less than 6 different employees asked if they could help me when I was shopping in the Halls Mall store in Winston-Salem. Wow! With a smile and an upbeat voice! That level of service is very hard to come by these days. Please keep up the great service Hanes Mall HD!! And thank you!
              by
                • Recommended
                Return Customer
                The one reason I wouldn’t be a return customer at this Home Depot is the strange security guard that kept following me around seemed like cause I had Milwaukee merchandise in my cart!
                by
                  • Recommended
                  Fast,friendly ordering
                  Had a great experience with ordering my Stove and Refrigerator Leigh was super nice with helping us with our order
                  by
                    • Recommended
                    Customer service is great hear.
                    I just bought a battery powered blower because of the help the guy in the lawn tools gave me.
                    by
                      • Recommended
                      Good experience
                      Have bought before and will again
                      by
                        • Recommended
                        Customer Service
                        You know how we all get impatient, especially when we're in a hurry, just how life is these days. I had a simple return two days in a row, cause I kept purchasing the wrong size item. Each time I came in there was a line at customer service. Immediately my heart sank both times, thinking I was going to be standing in line forever since there were only two team members working...... I love it when MY HomeDepot proves me wrong! Yes, I call it MINE, simply because I've been into other Home Depot's and they just don't feel like home..... this is probably why you can find me here 3 to 5 days a week and sometimes multiple times a day. I wish they would've put the store closer to my home, the entire staff from the DM down are amazing, friendly, caring, and so honest that if they don't know something, they flat out tell you that they have no idea, but they will find someone who does! Mad respect! Oh yeah, and Diesel Dan.... you can't help but just crack a smile whenever he is working! WOOOOOOOOOO!
                        by
                          • Recommended
                          Fun place to shop!
                          It's a great store with excellent service and a good vibe. I really like doing business there.
                          by
                            Poor customer service
                            Waited 45 minutes on some help lifting two sheets of 4 x 8 barn siding. Finally just had to shout at someone to help me!
                            by
                              Great buys.
                              Always come in for our paint needs . Quality materials.
                              by
                                • Recommended
                                best people in the business
                                I purchase materials and supplies here all the time, the people who work here are sooo helpful. I will keep coming. The pro desk is awesome
                                by
                                  • Recommended
                                  Outstanding customer service.
                                  Manager on duty, Kendal, awesome, courteous. Truly above and beyond. Thank you
                                  by
                                    • Recommended
                                    Always a good experience
                                    Helpful staff, competitive prices, clean and organized
                                    by
                                      • Recommended
                                      Excellent service and product
                                      We got the help we needed in a timely manner. My husband used the product with the issues or set backs.
                                      by
                                        • Recommended
                                        No customer service
                                        We spent $4000 in the store and couldn’t get any help had to do everything ourselves by looking it up online and one employee came in the isle and walked right by and didn’t say a word after we stood there for all that time oh that was after we asked a evil woman if she could get us some help her reply was I can’t do it if you don’t go back there ok wow.
                                        by
                                          Helpful Employees - Positive and Effective
                                          I recently purchased a trailer and tools at the Home Depot on Hanes Mall Blvd, Winston Salem, NC. Chistina and other employees were most helpful. I appreciate their positive attitude and results.
                                          by
                                            • Recommended
                                            10 day delivery.
                                            I purchased a washer and dryer and have to wait 10 days for delivery
                                            by
                                              Great store
                                              Every time I shop here, the inventory and the folks that work here are excellent .
                                              by
                                                • Recommended
                                                Great Staff and Even Better Store!
                                                Came into the store knowing exactly what I need but didn’t want to use self checkouts, Was greeted by a very friendly cashier, Leilani, who helped me through the process! Would recommend for any needs that you have!
                                                by
                                                  • Recommended
                                                  Small work
                                                  Just quick in an out but I was kind of lost. But associates help me really fast
                                                  by
                                                    • Recommended
                                                    Washing Machine
                                                    I bought a washing machine and love it.
                                                    by
                                                      • Recommended
                                                      Home improvement
                                                      Awesome store with special offers….I recommend this store for shopping..,
                                                      by
                                                        • Recommended
                                                        Please provide more electric-powered buggies!
                                                        Only 3 electric buggies are provided for handicapped customers. 1 is always broken and the 2 remaining seem to always be in use.
                                                        by
                                                          • Recommended
                                                          Great experience
                                                          Derrick in Electrical helped my wife and I out tremendously. Without him, we would have been lost. Highly recommend this store!!
                                                          by
                                                            • Recommended
                                                            Very caring staff
                                                            Employees were helpful and spoke as they passed by. One at the cashier saved me money.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 911 reviews

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