Reviews for Woodland Hills #6632

Don was extremely helpful in showing where everything was at, even taking the time to walk to the items in the areas they were located at.

The short stocky-built guy in the hardware section that has a bad knee & also a dad figure spent an hour to help me remove 2 front wheels on my convertible hand truck. It's way overdue for replacement. He went around the aisles to find the necessary washers & screws. Even got a saw to help remove the current ones because they impossible to take off. He even went as far as ensuring that it works by testing it with multiple stacks of water bottles to see if it can withstand the weight. Thank you!

I always have a great experience at the Variel Home Depot in Woodland Hills. The grey cat greets me , an icon for sure and staff are so helpful. I am fixing my new house and it's a daily visit to the store for paint, hardware, plumbing items , lighting or blinds. It's a major project and Inlook forward to my visits because I know someone will answer my silly questions and patiently lead me to the right isle. Painting is always fun as there's a gentleman who always takes time to add humor to his job. Mena and Crystal are just a few names that I have met and got to know. A great location for all your needs and even some handholding and guidance to make the most rushed or stressful jobs turn into a pleasurable achievement after your visit!

My wife and I come to the Woodland Hills Home Depot all the time. We have 3 in the Valley which are all fairly close to our house, but of the 3, this store is usually better stocked and organized. Phil helped us find everything we came for, thanks Phil! :)

My AC thermostat broke up I went to the nearest Home Depot and didn’t took me more than 5 minutes the full trip , I asked where to find it at the entrance they sent me to some 15 the sole 15 sent me to the thermostat location and I went to self check out where an employee helped me out. All stall is well trained polite and friendly.

This store ought to take lesson from the San Fernando store. They are efficient and easy to find for advice,

exceptional thoughtful designer Cesare

I was surprised because for first time in many years I found associates willing to help me to find what I needed. Welcome the customer service improvement !! That was the opposite experience before. I’m glad for the change

Received 15-20 emails stating date and time of delivery of large appliance. Took off 1/2 day of work. ONE hour before delivery time, 2 notifications the large appliance would not be delivered due to delivery issue. Turns out, it was not in the warehouse and was NOT available upon purchase.

I am at this Home Depot a few times a month, getting various products for my home. Their employees always either know about the products I'm looking for, or they know someone to ask, who knows. This is a well-kept, very friendly Home Depot.

I purchased three 40 lb bags of water softener salt. A Home Depot employee was stationed at the garden center check out point and volunteered to assist me with loading them into my car. I'm partially handicapped and without hesitation, he pushed the flat cart out to my car and loaded the bags into my trunk. I believe he is a disabled person himself with the sole purpose of assisting customers. Thank you Home Depot!

I’ve been doing some upgrades to home from flooring to vanity the staff here is so amazing and helpful couldn’t have done it without them 💯💯💯💯

I went to purchase a propane tank exchange. There was no easily identifiable way to do this at the self checkout(now the only way to ring up your purchases) so I had to hit the need attendant help button which sent up an awful noise that finally got the attention of one of the two workers on duty. Once they rang up the tank, I was assured that someone would meet me outside to finish the exchange. After waiting for several minutes on a cold night I went back into the store to ask for help, was told the exchange was now self help, just put the code from your receipt into the screen on the vending machine. The screen showed that no tanks were available to exchange so another triop into the store was needed. After finally getting someone's attention, a very polite worker did show up to make the tank swap. It shouldn't be this hard. Had there been a human checker in the first place and another to quickly make the exchange outside, this transaction would have taken a third of the time.

I was treated so horribly by Leticia who introduced herself as the manager. If the manager is so rude like her, I don't expect any better from the other staff. Leticia you should be fired if Home Depot had any respect to its customers.

Right hand doesn’t know what left is doing.disorganize miss information and poor quality of work not knowledgeable to the type of work they doing

customer service is not available ever

We went to the home depot in woodland hills Ca and were taken care of Giovanni to order new slideing doors. He was so knowledgeable and friendly, much better than other people we used in the past.

Was looking for dimmers and lamp cord. Dimmers were locked up and no one around. Employee at wire by the door was very rude and disrespectful to me in front of my seven year old son. We won't be back.

I spent in total almost 5 weeks to install my window and it was a wrong measurement Now I have to wait I don’t k how long to replace

We went to this home depot to look for tool boxes and Phil was so helpful showing us what they actually had in stock. He showed us a toolbox that I was very interested in and unfortunately one of the two pieces was missing from the set. So he helped us find another tool box abs got us a great price on the set that was in stocks. Phil went above and beyond on every aspect of the sale and even brought us 2 bottles of child water. Phil is a great asset to your facility. Amazing job Phil! I wish there were more people just like you in sales. Thank you very much for all that you do!

This store always goes above and beyond, when it comes to customer service!! If you need answers this is the store. If you need help, they always come through at this location!

Our appliances took three weeks to be delivered It was a night mare. Not one apology from store manager.

Waited a long time for assistance while employees stand around chatting with each other.

Since Jan 2024, I continue with my landscaping journey, I always go to Home Depot Woodland Hills all the landscaping team very responsive, helpful, quick & willing to adjust my need. Ms, Janet thank you so much. Since 4 years ago, I've met Mr Judd, specialty guy, I liked him since than, starting March 2024, Me & my husband starting to upgrade the family room into unit studio, Mr Judd always there to help us with many things , thank you so much, for his team, thank you Ms Jenny too, for information about appliance. God bless you all

The long waits make thus location a waste of time. I waited 25 minutes for advice and 25 minutes for help to my car which never came. Finally, another customer helped me. I won't return.

We needed a few items and was able to get in and out very quickly.

We needed to return some of the items we purchased a few days before.

usually i can never find anyone to help me, but this time my elderly mom and I got lucky - GAL was so patient and helpful, helped us find different shower stuff and helped us read the boxes and find out best fit, and what else we would need. Thank you GAL!!

Don’t like only having self checkout while employees just stand around and talk to each other. When an item is not marked they can’t find the price for it.

We needed several products for a project which was easily obtainable at this store.