Q:IS THE DECKPLATE NECESSARY OR CAN IT BE OMITTED?
by|Apr 22, 2024
1 Answer
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A: Hi Cafi, this is Sarah with Kohler Customer Service. I am glad to address your question. This faucet can be installed in a single hole application, without the escutcheon plate. Thank you for choosing Kohler.
by|Apr 23, 2024
Q:The faucet has been installed for about six months now and has begun spraying water widely. How can we remove and clean the aerator?
by|Feb 18, 2024
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A: WaverlyCat, my name is Jessica with Kohler Customer Service. I am sorry to hear your Sundae faucet is not functioning as it should. We would like to connect with you to aid in a resolution. Please contact our Customer Care Center at 1-800-4Kohler (1-800-456-4537). Thank you for choosing Kohler.
by|Feb 20, 2024
Q:How do you clean the aerator screen?
by|Feb 15, 2024
1 Answer
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A: Gary, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. There is a removal tool that comes packaged with K-R28795-4D-BN that is used to remove the aerator for cleaning. It is recommended to clean/soak the aerator in a 50/50 white-vinegar water solution. Thank you for choosing Kohler.
by|Feb 15, 2024
Q:Is there a 10” escutcheon plate available for a single hole bath sink faucet? Granite is predrilled to fit 3 hole faucet. Need a solution
by|Jan 16, 2024
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A: REG7591, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. I do apologize, there is not a 10" escutcheon plate available for K-R28795-4D-BN; the included plate is 6-1/16". Thank you for choosing Kohler.
by|Jan 17, 2024
Q:What should the hole size be for installation?
by|Nov 25, 2023
1 Answer
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A: Louie, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. K-R28795-4D-2MB would require the standard 1-3/8" faucet hole. Thank you for choosing Kohler.
by|Nov 26, 2023
Q:Does the Kohler Sundae faucet have a matching shower faucet?
by|Nov 14, 2023
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A: Hi John, this is Lisa with Kohler Co. I am happy to answer your question. The coordinating shower trim to match the bathroom sink faucet is our Sundae® Rite-Temp® - K-R28798-4G. Thank you for choosing Kohler.
by|Nov 14, 2023
Q:When the water is off does the lever handle automatically position back to center?
by|Nov 13, 2023
1 Answer
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A: Hi nclm, this is Sarah with Kohler Customer Service. I am glad to address your question. The lever must be manually moved back to the center by the user, once they are finished using the faucet. Thank you for choosing Kohler.
by|Nov 14, 2023
Q:The box does not say that a pop-up drain and supply lines are included. It appears from other questions though the pop-up drain and supply lines ARE included in the box. Is that true? For the supply line, is it 1/2" or 3/8" to the faucet?
by|Aug 23, 2023
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A: Hello Wilson, my name is Kassi with Kohler Co. I'd be glad to answer your question. The K-R28795-4D faucet does include the drain and the supply lines. The supply lines are a 3/8" compression fitting. Thank you for choosing Kohler.