Customer Reviews for GE 3.8 cu. ft. Top Load Washing Machine, White

Hello There! Thank you so much for reaching out to us here at GE Appliances, we are so sorry that volume of this machine has not met your expectations. We recommend taking a look at the article below about sound levels heard from this machine: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894 If you find that the sound levels coming from your machine are not normal we recommend scheduling service. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or scheduling online at the link below: http://www.geappliances.com/ge/service-and-support/service.htm We hope that this helps! Please let us know if you have any additional questions, we are here for you! Zahira@GEAppliances

Oh no! We're so very sorry to hear that your new washer is making odd noises. We're more than happy to provide guidance. It is completely normal for the unit to make some sounds during agitation. Please refer to the link below for some descriptions: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894 If you feel that there may be an issue with the washer, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm Thank you so much for connecting. Best regards. - Tierra@GEAppliances

Oh no! Thanks so much for taking the time to connect. We're so very sorry to hear that your new washer is leaking. This is certainly not the experience we want for you! We do see that a service appointment was scheduled and we're confident that a technician will resolve the issue. Your comments are extremely important and will be considered by our product design team. Please let us know if there is anything else we can assist with. We're always here when you need us. Have a great day. - Tierra@GEAppliances

Greetings! Thank you for taking the time to leave us a review. We are so sorry that your washer is moving and making loud noises during the spin cycle. We have provided a list of some normal washer sounds at the link below. If you are experiencing a sound not listed, service may be needed. https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061&_ga=2.227542045.1402038342.1702913235-1943611882.1696523642 We appreciate you choosing GE Appliances for your home. Feel free to reach out to us with any additional questions or concerns you may have. - Adrian@GEAppliances

Hello - Thank you so much for taking a moment to connect and share your review. We are sorry to hear that this washer hasn't exceeded your expectations. That is not what we expect from this model. This washer is designated as an high efficiency model and does use less water than traditional models to provide the same level of clean. You can use the "Super" load size setting to use the max amount of water. Also, we're going to share an article that goes over some tips that can help with balance. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=17446). Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances

Hello - Thank you so much for taking out some time to connect and share your feedback. We're sorry to hear about the noise being louder than expected. For the best assistance with this, we are going to share one of our support articles that goes over the normal sounds that can be heard from our washers. This will help you determine if service might be needed to check things out. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061). Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances

Oh no! We're so very sorry that your new washer hasn't worked since installation. This is certainly not the experience we want for any of our consumers and we appreciate you taking the time to let us know. Your comments are extremely important and will be considered by our product design team. We do see that a service appointment has been scheduled and we're confident that a technician will have the issue resolved. We sincerely appreciate your patience and we deeply apologize for the inconvenience. Please let us know if there is anything else we can assist with. Kind regards. - Tierra@GEAppliances

Hello! We appreciate your feedback. We are so sorry to hear that this washer has not lived up to your expectations due to the noise level while in use and the clothing items wrapping around the agitator. This is not the experience that want with our products, and we will be sure to share these comments with our design team for review. Congratulations on your home, and we hope to gain your confidence back with our appliances. - Adrian@GEAppliances

Hello, Thank you for taking the time to provide feedback on your washer. We're sorry to hear the washer is shaking and vibrating. To resolve this issue we recommend referring to troubleshooting steps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445#:~:text=Unbalanced%20loads%20can%20cause%20the,washer%20will%20be%20during%20operation. If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm Let us know if we can ever be of assistance and we’ll be happy to help. -Charlie@GEAppliances

Hello, Thank you for reaching out and sharing your feedback on your washer. We are really sorry to hear that your washer is not draining. To resolve this issue we recommend referring to the troubleshooting steps at this link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23080 If the issue continues, we recommend taking advantage of your warranty and scheduling a service appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm Let us know if we can ever be of assistance and we’ll be happy to help. -Charlie@GEAppliances

Hello, Thank you for taking the time to provide a review on your new GE Appliances top-load washer. We are sorry to hear that the washer gets unbalanced when washing heavier loads such as towels. The most common reason this happens is because the leveling legs are unlevel. We recommend ensuring all the legs are properly level and adjusted to the same height. If you continue to experience issues, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht Thank you for your review! -Devin@GEAppliances

Hello - Thank you kindly for taking out some time to connect and share your review. We're so glad to see that you've been enjoying this washer so far. You've made a great choice. One of our most favorite features is the "Dual-Action Agitator" which really helps clean and provide a powerful wash action. Also, we know you are going to enjoy this for many years to come. Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances

Hello - Thank you so much for taking out some time to connect and share your review. We're so glad to see that you've been enjoying this washer so far. This is one of our favorite models. Our most favorite feature is the "Deep Rinse" which helps ensure your clothes are rinsed free of detergent, softener, and soils. Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances