Customer Reviews for Hotpoint 3.8 cu. ft. Top Load Washer with Stainless Steel Basket in White

Hello, We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're unable to find the correct part for your washer and we're happy to help. The compatible agitator for your washer is WH43X30957. You can view this part on our website at this link: https://www.geapplianceparts.com/store/parts/ModelSectionParts/HTW240ASK4WS/3/0/0/0/TUB_&_MOTOR If you have any further questions, we recommend reaching out to our parts department directly by calling 1-877-959-8688. We are confident that our parts team will be able to assist you. Thank you for choosing GE Appliances for your home! -Charlie@GEAppliances

Hi there - We're sorry to hear you're being inconvenienced by this washer model. This is not the experience we wanted for you, nor is it what we expect to hear. We truly apologize for the inconvenience, and we will be sure to share your thoughts with our design and engineering teams to see how we can improve on this in the future. Kind regards. Julia@Hotpoint

Greetings! We are so sorry to hear that your dryer's heating element stopped working after only 8 months of use. This is not normal and is definitely not the consumer experience or quality that we strive for. We recommend scheduling a service appointment with one of our certified technicians to get this issue properly diagnosed and this part replaced. You can schedule an appointment with a Hotpoint Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm Thank you for choosing Hotpoint Appliances for your home, and we are confident that our technicians will get your dryer back up and running as quickly as possible. - Adrian@Hotpoint

Greetings - We sincerely apologize for the disappointment and inconvenience caused by the condition of your washer. Your experience is certainly not reflective of the standard of quality we strive to maintain. We understand your frustration with receiving a damaged product despite there being no visible damage to the box. We strongly encourage you to contact Home Depot through their support line at 800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store. They will best be able to assist you. Kind regards. -Kacie@GEAppliances

Hello - We appreciate you taking a moment to connect and share your review. We're really sorry to see that the drive motor is needing repair. That is not something we expect. For the best assistance, we recommend getting one of our approved technicians out to check everything. We're confident that they can get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm). Let us know if you have any other questions, we're always happy to help. - Jonathon@Hotpoint

Hello - We're thrilled to hear how much you're enjoying the space that your new washer offers, and that it's working well! Thanks for trusting the Hotpoint brand for your home. We're more than confident you will continue to have a great experience with this machine for many years. Take care! -Don@Hotpoint

Hello - Thank you so much for connecting and sharing your review. We're glad to see that you've been enjoying the cleaning performance on this model. However, we are sorry to hear about the build-up in the dispenser. For the best assistance on this, we recommend checking out page 17 inside the user manual. This section goes over how to clean the dispenser and the best method. We are going to share the link for the manual here: (https://products-salsify.geappliances.com/image/upload/s--H18i3H2F--/c737688e9dec1a0edb5734cb92eeb3d60d5750e2.pdf?). Let us know if you have any other questions, we're always happy to help. - Jonathon@Hotpoint

Greetings - Thank you for taking the time to share your experience with your new washer! We appreciate your feedback and are delighted to hear that your purchase exceeded your expectations. It's wonderful to learn that the washer has proven to be a reliable and satisfactory choice for you, despite initial concerns raised by some reviews. We value your input, and your positive comments will undoubtedly assist others in making informed decisions. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure your continued satisfaction. Thank you for choosing us for your laundry needs. -Kacie@Hotpoint